Tabitha Coles

Certified Licensed Massage Therapist

Asheboro, NC

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients.

Self-motivated with exceptional communication and computer capabilities. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Licensed Massage Therapist (LMT)

Hand & Stone Massage and Facial Spa - Matthews, NC October 2020 to June 2021

Provided excellent customer service and treatment plans while suggesting which upgrade would better suite each clients needs. Number 1 each Month in Team Contest. LMBT 11270

Massage Envy - Huntersville, NC

May 2019 to October 2020

Licensed Massage and Bodywork Therapist with Massage Envy protocols while taking the team to number one in sales, goals and number one in enhancements while providing excellent customer service and body treatments to clients to reach their fullest well-being and health. Certified Licensed Massage Therapist

Hand and Stone Massage and Facial Spa - Greensboro, NC January 2016 to January 2018

Performed healing sessions and provided lifestyle coaching and spiritual counseling. Evaluated the functioning of the neuromuscular-skeletal system and the spine using systems of palpations.

Counseled patients about general wellness, posture, nutrition, sleeping habits and stress management. Licensed Massage Therapist

Massage Envy - Greensboro, NC

August 2012 to January 2016

Carefully reviewed patient medical histories, physical findings and diagnoses. Performed healing sessions and provided lifestyle coaching and spiritual counseling. Treated physical, mental, emotional and spiritual problems using Reiki. Merchandising Manager

DSW Designer Shoe Warehouse - Greensboro, NC

February 2007 to October 2009

Opened New Store from the Ground Up by using Plano-grams and skilled knowledge to make store appearance attractive to public. Led merchandise selection, pricing, planning and marketing. Ran markdown reports, managed store replenishment and analyzed buying reports. Interviewed and worked closely with vendors to acquire and develop desired products. Assistant Store Manager

Wilco Hess - Winston - Salem, NC

January 2006 to February 2007

Interviewed job candidates and made staffing decisions. Counted cash drawers and made bank deposits.

Assigned employees to specific duties to best meet the needs of the store. Examined merchandise to verify that it was correctly priced and displayed. Customer Service Manager

Sears - Greensboro, NC

July 2003 to February 2006

Cross-trained and backed up other customer service managers. Investigated and resolved customer inquiries and complaints in an empathetic manner. Adhered to all confidentiality requirements at all times. Met all customer call guidelines including service levels, handle time and productivity. Solved unresolved customer issues.

Education

Diploma in Clinical Neuromuscular Thearpy

Keiser University/ SouthEastern Institute - Charlotte, NC 2011

High School Diploma in Business Administration, Finance and Marketing Tunstall High School - Dry Fork, VA

1997

Skills

• CUSTOMER SERVICE (10+ years)

• RECEPTIONIST (2 years)

• RETAIL SALES (10+ years)

• ETIQUETTE (10+ years)

• EXCEL (5 years)

• inventory (10+ years)

• Team Building (10+ years)

• Microsoft Word (5 years)

• Scheduling (10+ years)

• Word

• Inventory Management

• Operations (4 years)

• Payroll

• training (10+ years)

• Management Experience (10+ years)

• Hospitality Experience

• Microsoft Powerpoint

• Microsoft Office

• Marketing (8 years)

• Phone Etiquette

• Pricing (2 years)

• Account Management

• Research

• Merchandising (5 years)

• Forecasting

• Interviewing (10+ years)

• Presentation Skills

• Social Work

• Recruiting (5 years)

• Business Development

• Case Management

• Business Development

• Microsoft Outlook

• Project Management

• Recruiting

• Case Management

• Financial Analysis

• Budgeting

• Strategic Planning

• Administrative Experience

• Budgeting

• Event Planning

• Financial Analysis

• Relationship Management

• Strategic Planning

• Schematics

• Store Management Experience

• Microsoft Excel

• Customer Relationship Management

• Sales Management

• Human Resources (4 years)

• Accounts Receivable

• Business Analysis

Certifications and Licenses

Licensed Massage and Bodywork Therapist

June 2011 to Present

LMBT 11270

Licensed Massage Therapist

Assessments

Social Media — Completed

August 2020

Creating content, communicating online, and building a brand's reputation. Full results: Completed

Marketing — Highly Proficient

August 2020

Understanding a target audience and how to best communicate with them Full results: Highly Proficient

Retail customer service — Highly Proficient

December 2021

Responding to customer situations in a retail setting Full results: Highly Proficient

Work style: Reliability — Highly Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Work style: Reliability — Highly Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Work style: Reliability — Highly Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Exceptional interpersonal communication Inventory control Skilled trainer Microsoft Outlook, Word and Excel

Excellent time management skills Exceptional telephone etiquette Effective problem solver Customer-focused

Effective workflow management Adherence to high customer service standards

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