Vivian Moyana

Sustainability Management

advfhv@r.postjobfree.com • 240-***-****

LinkedIn • Bethesda, MD 20817

Highly analytical professional with vast experience across all facets of quality, project, operations, and risk management with an aim to generate unprecedented bottom-line profitability through best-in-class sustainable corporate practices.

Track record of streamlining and ensuring alignment of key procedures to ISO standards leading to operational improvement such as 90% reduction in cost of poor quality on projects and 95% decrease in customer complaints. Credible history of directing seamless migration of company’s Quality Management System from ISO 9001:2008 to ISO 9001:2015 standards by orchestrating a large-scale project. Coupled with a unique combination of strong analytical and people skills with a solid background of meeting compressed deadlines under strict budgetary constraints. Innovative leadership style; expert at leading and influencing cross-functional teams to ensure achievement of prescribed goals and objectives.

Areas of Expertise

Project & Operations Management

ISO 9001, 14001, 45001 & 31000

Risk Assessment & Mitigation

Research & Analysis

Strategic Planning & Execution

HSE & Quality Management

Regulatory Compliance

Quality Assurance

Environment Legislation & Regulations

Team Leadership & Development

Stakeholders Engagement

Cost & Budget Control

Professional Experience

Aurik Services South Africa – Johannesburg, SA 2020 – 2023

Quality Manager

Contribute in selection of beneficiaries for enterprise and supplier development support as well as various business acceleration initiatives. Analyze, review, and approve multiple program designs against proven practices and quality standards of program design. Oversee creation of interim and final reports on performance of recipients of enterprise and supplier development programs for multiple Corporate Sponsors. Support and facilitate various cross-functional team meetings with Corporate Sponsors. Evaluate and track end-to-end implementations, while ensuring compliance to company policies, regulations, key procedures, and processes. Assess, document, and report customer satisfaction rate with great accuracy. Receive, track, evaluate, and report on complete resolution of customer-specific complaints.

●Participated in selection interviews/investment committees, and assisted beneficiaries of Enterprise and Supplier Development program complete program with 99% success rate (financed through grants, loans, and equity as well as non-funded).

●Headed the ISO 9001 Certification of enterprise’s quality management system project and ensured readiness for audit by any certification body.

●Successfully designed content for and supported Tenders and Compliance Workshop with satisfaction rate of 95%.

●Leveraged strong leadership skills and trained as well as mentored four new client quality managers.

Office of Development and Alumni Relations – American University Oct 2022 – Dec 2022

Event Assistant (On-campus Student job)

Assisted will all aspects of in-person and virtual event planning of two of American University annual big events, the Multicultural Alumni Reunion events and the Golden Eagles Reunion Luncheon including venue research and liaising with vendors, stakeholders, and campus partners. Coordinated event logistics, including registration and attendee tracking, presentation and materials support and pre- and post-event evaluations, and nametag creation and printing

Aurik Enterprise Development Aurik Business Accelerator – Johannesburg, Cape Town, London 2019 – 2020

Lead Client Quality Manager

Gained insights and vast knowledge on client experience from different sources, while managing potential issues by identifying risk indicators, interacting with internal stakeholders and clients, resolving complex issues, and designating as well as delivering accurate reports. Participated in multiple cross-functional Team Meetings with Corporate Sponsors by demonstrating periodic progress and final reports pertaining to performance of Enterprise and Supplier Development beneficiaries. Played an integral role in selection of clients for ESD business development support, acceleration initiatives and funding (grant and equity) by partaking in shortlisting interviews, investment committees reviewing applicants, analyzing and providing feedback as well as making suggestions. Monitored and reviewed overall program designs against proven practices and program design quality standards.

●Drove a significant increase in customer satisfaction feedback form completion from 55% to 98.5% by offering better insight into clients' level of satisfaction with Aurik services and improving engagement.

●Communicated and engaged with program managers and business development executives aimed at resolving queries and obtaining approval within compressed deadlines.

●Conducted quality surveys for program campaigns as needed and prepared reports for specific Program Managers.

●Performed robust Corporate Post-Verification Audit Surveys and recorded as well as reported outcomes.

●Delivered outstanding entrepreneurial development support and mentorship to multiple SMMEs.

Enzani Technologies Pty Ltd – Johannesburg, SA 2016 – 2019

Operational Support Manager

Streamlined and coordinated Factory Acceptance Tests of equipment to be implemented on large-scale construction projects in South Africa and India. Led planning, coordination, and representation of company at industry exhibitions in and out of Johannesburg. Successfully achieved clean and tidy health as well as safety record pertaining to all construction and production projects by sustaining a zero-disabling injury and fatality ratio.

●Supervised and supported various construction as well as electrical panel assembly projects of R200M+.

●Administered overall production of two editions of company’s profile in an efficient manner.

Safety, Health, Environment, and Quality Manager 2013 – 2016

Facilitated major improvement in overall performance such as significant decrease in manufacturing of non-conforming products, reduction in number injuries and incidences, less scrap, and enhanced productivity by achieving a 100% buy-in and insights of SHEQ affairs through various awareness meetings and campaigns.

●Safeguarded accurate interpretation of customer requirements, technical specifications and standards, and understanding of roles by promoting and facilitating pre-contract planning sessions for all projects awarded leading to an 80% decrease in errors on projects and better engagement of all functions.

Education

Master of Science in Sustainability Management (2022) Overall GPA- 3.8

American University, Kogod School of Business – Washington, DC

Master of Business Management and Administration (MBA) (2018)

University of Stellenbosch Business School – Cape Town, SA

Research: “Cultural Diversity and Employee Emotional Engagement During Restructuring”

International Study Module – Executive MBA Consortium for Global Business Innovation, Coppead UFRJ, Rio de Janeiro, Brazil (2016)

Achievement Award for Outstanding Achievement in Business in Society

Program in Project Management (2018) (Distinction)

Enterprises University of Pretoria – Pretoria, SA

Bachelor of Commerce Honors Degree in Finance

National University of Science and Technology – Bulawayo, ZMB

Research: “Developing a Sustainable Municipal Infrastructure Finance System in Zimbabwe – The Way Forward”

Technical Proficiencies

vTiger CRM Ellucian CRM MS Office Suite, including Word, Excel, PowerPoint, and Outlook, TCFD, GRI, SBTi, ESG

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