Service Representative Customer

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

ELIZABETH

WHITE

Charleston, United States 25314 1-304-***-**** *********@*****.*** Hardworking and passionate job seeker. Dependable, team player with a positive attitude experienced in delivering excellent customer service. Years of experience in documenting, updates, coordinating paperwork and collecting payments. Detail- oriented team player with strong organizational skills. Ability to handle multiple projects with a high degree of accuracy. Thrive in a position that offers professional challenges, yet always having the willingness to learn. Responsible, and Dedicated team player. Excellent communication, time management and problem-solving skills. Active listening, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Team player with strong organizational skills. Ready to bring these skills and join a great Company and start a new career!

Empathy

Team Building

Attention to Detail

Patience

Verbal Communication

Social Skills

Problem Solving

Multitasking

Conflict Resolution

Listening

Positivity

JANUARY 2019-JUNE 2021

Vendor Representative Premium Retail Services Inc Charleston, WV Organized according to size or color, stocked shelves, bins, and racks at numerous locations to match planogram images and layouts that maximized sales.

Label items, with accurate information,destinations and codes to minimize shipping errors.

Executed regular inventory counts and supply audits to generate insights into purchasing decisions.

Handled product, inventory, prices and accurately updated display product literature.

Updated merchandise pricing, Attracted customers and generated sales using promotional materials.

Increased sales through public product demonstrations. Established and maintained relationships with vendors to provide steady supply of products.

FEBRUARY 2016-JULY 2018

Customer Service Representative Alorica Charleston, WV Answered calls promptly to avoid wait times and deliver prompt service to customers.

Met customer call guidelines for service levels, handle time and productivity.

Took payments, updated accounts, put information in system. Scheduled techs to turn on, or turn off services while maintaining detailed notes for documenting.

Made sure that all information was taken, necessary steps were completed, before ending call, for one call resolution goal. Promoted superior experience by responding to customer concerns, requests, and complaints, while maintaining customer satisfaction by staying focused to provide empathy, and resolve problems swiftly. Delivered exceptional customer service to every customer by leveraging extensive knowledge, creating welcoming, positive experiences. Collaborated with team members to enhance customer service experience and exceed team goals through delivering professional and knowledgeable customer service.

AUGUST 2015-DECEMBER 2017

HBC Manager Piggly Wiggly Supermarket Charleston, WV Maintained professional, organized, and safe environment. Worked with my team to clean coolers, freezers, stockrooms, closets, stairwells, ceilings, and floors.

Adhered to safety protocols to create safe working conditions for workers. Managed and motivated employees to be productive and engaged in work. Trained new employees.

Used time management and efficient cleaning methods to meet deadlines. Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Ordered, stocked, and faced merch.

MARCH 2010-MAY 2011

Customer Service Representative Mountain Auto Charleston, WV EDUCATION

Answered customer telephone calls, assisted customers in person, and on internet.

Scheduled appointments, and reservations for customers. Demonstrating empathy, clarified dissatisfied customer issues. Offering excellent support and tailored recommendations determined root cause of problems to resolve customer needs when they had service complaints.

Operated and maintained cash drawer. Confirmed payments, and refunds. Educated customers about billing, payment processing and support policies and procedures to resolve payment and order disputes. Updated account information, calculated correct order totals, updated accounts, and maintained detailed records for inventory management. AUGUST 1993

GED

Sissonville High School Or Equivalent in Business, Charleston WV

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