Service Representative Call Center

Desiree Rodgers

Customer Service Representative

advfgw@r.postjobfree.com 210-***-**** 5131 El Capitan San Antonio, TX, 78233 CAREER OBJECTIVE

Hard-working Business Administration major (4.0 GPA) currently attending St.Philips College, with 23.5+ years of work experience. Aiming to leverage a proven knowledge of conflict resolution, customer service, and customer retention skills to successfully fill the Customer Service Representative role at your company. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals.

EXPERIENCE

Customer Service Representative

Spectrum Call Center, San Antonio, TX / Feb 2012 - Present

• Follow up with the customer to offer additional support and check the resolution.

• Document researched and resolved customer service issues. Answer numerous inbound calls each day to handle various concerns, set appointments, and close sales.

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• Manage customer calls efficiently in a fast-paced call center environment. Customer Service Representative

Transcom Call Center, San Antonio, TX / Oct 2010 - Feb 2012 Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Home Health Aide

Rescare, San Antonio Nov 1998 - Oct 2010

Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.

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Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation.

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Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.

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Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.

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• Check patients' pulse, temperature, and respiration.

• Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.

EDUCATION

St.Philips College

GPA: 4.0

San Antonio, TX

Master of Business Administration (M.B.A.) Business Administration Candidate (Expected graduation Jun

2022)

Relevant Coursework

• Accounting

• Business communication

ADDITIONAL SKILLS

Leadership Skills Collaboration Strong Communication REFERENCES

References available upon request

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