CYNTHIA JOHNSON

***** **** ** *** ****, Manor, Texas, 78653, US • 254-***-**** • advfg5@r.postjobfree.com I am naturally highly motivated, energetic, and enthusiastic person. I have both a military background and experience in home land security. Also in case of emergency situations I am a trained medical assistant, and am able to provide medical attention on the spot if needed. Valid Texas driver's license

Supervision

Excellent time management

Deadline-driven

Customer service

Problem resolution

Defensive driver training

Team development

Fast learner

Warehouse and manufacturing operations

Heavy hauling

Safe vehicle operation

Safety-conscious

OSHA requirements knowledge

Safety standards and protocols

Inspecting trucks

Planning routes

Physically fit and agile

First Aid/CPR

General - Some college (No degree)

Central Texas College - Killeen, TX

Medical Assisting - Medical Assistant - 2007

Vista college - Killeen, TX

Cosmetology - Cosmetology - 2010

Yahweh Beauty Academy - Killeen, TX

Driver Trainer - February, 2020 to Present

DHL Express - Austin, Tx

Was in charge of warehouse improvement initiatives in order to improve operational efficiency. Estimated weights, heights, and centers of balance to make precise placements. Calculated the best routes for driving to customer locations, taking into account factors such as weather and road construction. Oversaw the development of training programs and curriculum for DHL transportation drivers. Ensured that products were delivered on time in order to provide exceptional customer service. Was in charge of receiving incoming stock and delivering it to designated locations. Worked with the transportation supervisor to discuss the department's needs and objectives. Identified the need for driver training and made recommendations to the manager. Made on-time deliveries by selecting the most efficient and effective routes. Gave new hire training on a variety of routes, emphasizing preferred work methods and safety. Forecasted manpower requirements based on daily workload and company goals. Professional Summary

Skills

Education

Work History

Sergeant of Correctional Officers - January, 2010 to February, 2020 Alfred D. Hughes Unit - Gatesville, TX

Was in charge of inspecting housing cells and directing teams to conduct in-depth searches for contraband or damage. Had an excellent attendance record and was always on time for work. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Solved [Type] issues, improved operations, and provided excellent customer service. Was in charge of [Number] employees and their task performance, as well as [Number] offenders. Developed team communications and information for [Type] meetings. Was in charge of the dining room, the outdoor recreation area, the vocational shop, and the inmate housing unit. Assigned officer tasks such as cleaning cells and stocking clean laundry to keep the prison running smoothly. Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties. Double-checked that all visitors had proper identification and were not carrying any contraband before entering the institution. Was in charge of inmate counts and missing inmate searches. Was in charge of the control center, which included watching inmates, visitors, and employees for any signs of suspicious behavior. Filled out daily work report sheets and assigned tasks to coworkers. Medical Clerical Assistant - January, 2007 to February, 2010 Freedom Urgent Care - Harker Heights - Harker Heights, TX Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing. Customer service, patient scheduling, and billing were among the duties I coordinated in the front office. Received, recorded, and responded to incoming and outgoing telephone and email communication. Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience. Kept track of office supplies by checking inventory and ordering new supplies as needed.

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