Melody A. Doughty

**** ***** ***** *** *

Plover, Wisconsin 54467

715-***-****

Job Objective: An interesting Administrative/Customer Service position with a growing company.

Capabilities:

Intricate to the development of current/potential customers and Travel Agents by answering questions related to the travel insurance products and services offered.

Asking questions and finding solutions to meet the needs of clients, taking mortgage payments over the phone, explaining about the escrow account, answering questions from the client in regards to their mortgage account.

Recruiting potential drivers for employment, data entry of driver’s applications and distributing to the necessary recruiters to be reviewed, inputting dates and costs of advertising ads. Ordering mvr’s, criminal employment history reports.

Audited workflow implemented changes that provided time efficient controls, and time saving procedures.

Maintained hourly employee files – recording all absenteeism and tardiness, business time off appointments, vacations, leave of absence, etc. Updating any changes in department, shift, job grades etc. Processed vacation and holiday pay.

Maintained cash ledger, Accounts Receivable, Payable, Payroll, and Inventory, closing of the month and running the financial reports for the company.

Answered telephones and ordered all department supplies, photocopies for the department, opened daily mail, and distributed reports and correspondence for the unit of 40 employees.

Highlights:

Maintained high phone occupancy, average talk time on calls –3:28 minutes, sales of $500,000 within nine months in the year.

Systems Used: Citrix, AS400, Kronos Payroll, Windows 365, XP, Word, Excel, Access 2000, Quarto Pro, Q & A, Baby 36, Red Wing DOS, and Peachtree accounting system.

Facilitate a smooth and orderly processing of the BI-weekly payroll.

Maintained good working relationships with the shift and department supervisors, employee relations, DP, payroll and all factory workers.

Inputted and proofed Legal Notices classified and display ads, billing for obituaries, recorded payments for classified and circulation, and problem solving for circulation and advertising departments.

Inputted data for claims that were denied, authorized, rrequesting more detailed information such as W-9’s, 1099’s and clinic transactions.

Supervised 10 employees.

Work History: 02/2021 – Present Dovenmuehle Mortgage LLC

Customer Service Rep – Work at Home

Lake Zurich, IL

03/2020 – 09/2020 R1/Ascension (contract thru Aerotech Recruiting)

Claims Data Entry Representative

Stevens Point, WI

4/2018 – 03/2020 AIG/Travel Guard

Claims Call Center Representative

Stevens Point, WI

6/2017- 10/2017 Modis Recruiting-AIG (Temp) Contract)

Administration Assistant

Stevens Point, WI

9/2016-6/2017 Stevens Point Nissan-FT

Administrative Assistant

Stevens Point, WI

8/2016-9/2017 Herschners-PT

Call Center Order Taker Stevens Pt, WI

7/2014-8/2016 Berkshire Hathaway

Valet Concierge Agent

Stevens Point. Wi

10/2012 – 8/2016 Lands’ End/Sears Holding Call Center Representative

4/2001 -7/2005 Stevens Point, WI

7/2005 – 3/2012 Travel Guard International/AIG World Service Center Rep.

Stevens Point, WI

Education: Mid-State Technical College 2000/2001

Wisc. Rapids, WI

(Supervisory/Management-(Certification)

Mid-State Technical College 2000/2004

Stevens Pt, WI

(Accounting Program-62 Credits)

Note: Every year on a part-time basis I also worked at H & R Block during the months of January thru April as Customer Service Coordinator and in the fall I worked at Lands’ End as a Customer Service Representative in the Call Center. I have also worked as a Night Auditor on a part-time basis for Fairfield Inn, Hampton Inn, and Elizabeth Inn.

Contact this candidate