Yolanda Wheeler

**** *. ********* ******, ********* FL 32501

Home: 850-***-**** - advfer@r.postjobfree.com

Summary

Over 5 plus years of marketing and advertising experience

Excellent communication and relationship building skills

Knowledge of needs assessment tools and implementation of the same

Precise attention to detail

Knowledgeable about strategic planning principles and resource allocation

Skills

Instructor/Trainer

Leadership

Organization Management

Human diversity

Marketing & Advertising

Microsoft Office Suite

ABEL Programming System

Chase P Morgan Payment System

Experience

Account Receivable Clerk

April 2018 to Current

Alsco Pensacola, FL

Verified vendor accounts by reviewing documentation, rectifying issues and contacting accountholders.

Processed incoming payments, confirming information to maintain accuracy.

Assessed data and information to check entries, calculations and billing codes for accuracy.

Processed end-of-day paperwork using our ABEL system, verifying deposits and rectifying discrepancies.

Mitigated risk, maintaining full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections for customers.

Charged expenses to appropriate accounts by evaluating transactions and recording entries.

Managed over 1,000+ accounts with accuracy in our ABEL system.

Verified, allocated and posted transactions in journals and computerized systems from documents such as invoices, receipts and reports.

Posted nightly checks and vendor payments, keeping detailed records and receipts.

Customer Service Rep/On Call Floor Manager

October 2017 to April 2018

Alorica Pensacola, FL

Reviewed customer data to assess current issues and determine potential solutions.

Escalated customer concerns, store issues and inventory requirements to supervisors.

Consulted with customers to determine best methods to resolve service and billing issues.

Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

Reviewed account and service histories to identify trends and issues.

Answered inbound calls and directed to designated individuals or departments.

Resolved inquiries weekly to consistently meet performance benchmarks, including speed, accuracy and volume.

Addressed customer service inquiries quickly and accurately.

Administrative Assistant

January 2010 to June 2017

US Department Of Justice Federal Bureau Of Prisons Aliceville, AL

Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.

Coordinated troubleshooting, maintenance and updates for office systems.

Coordinated daily and weekly schedules and monthly calendar obligations for Office.

Monitored and maintained office supplies.

Ensured office equipment was properly maintained and stored.

Received, sorted, and distributed incoming mail.

Flight Attendant

September 1997 to March 2009

Delta Airlines Atlanta, GA

Ensured that prompt communications were distributed between the flight deck and the cabin crew.

Served beverages and food items and provided key information about offerings to passengers during flights.

Ensured controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.

Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.

Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.

Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.

Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.

Inspected interior of aircraft prior to, during, and after flights to ensure proper stowing of emergency equipment.

Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.

Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.

Restocked and organized food, beverage and passenger items inventory.

Helped guests locate seats and stow luggage in the appropriate locations.

Followed safety, passenger and supply pre-flight checklists.

Announced flight status updates and information about gate changes over airport's system.

Successfully completed recurrent training to further develop professional skills.

Account Executive

April 2006 to March 2009

AT&T Tampa, FL

Developed relationships with clients and provided individualized customer service to maintain longevity of accounts.

Identified potential customers and evaluated market potential.

Negotiated contracts, closed agreements and supported sales team in new product launches.

Input customer order details into system, accepted payments and updated accounts.

Handled customer satisfaction issues by acting as liaison between accountholders and representatives.

Prepared quotes for potential clients, upselling special packages and maintaining high levels of accuracy.

Interacted with prospects and asked questions to determine appropriate products and solutions to meet individual needs.

Reached out to customers to assess satisfaction, discuss concerns and highlight additional offerings.

Identified lucrative leads, built relationships with new clients and upsold services, increasing business development.

Made actionable and insightful recommendations for new products, extensions or enhancements.

Acquired new business and drove revenue streams by providing cutting-edge services to clients.

Reviewed advertising copy, design comps and final art to approve work.

Reached out to potential accounts each month.

Communicated with clients via email, phone, online presentations, and in-person meetings.

Identified and achieved standards and expectations consistently exceeding sales goals.

Education and Training

B.S./Advertising

University of Florida Gainesville, FL

MBA/Human Resource Management

Columbia Southern University- Orange Beach, AL

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