Personal Assistant Resident

CARLEY PELS

727-***-**** **********@*****.***

EXPERIENCE

Hawaii Medical Service Association, Honolulu, HI - Remote July 2019 - Present Senior Medicare Stars Program Coordinator

Collaborate on the development, implementation, and analysis of initiatives to improve the Medicare Stars rating, act as the internal subject matter expert, investigate performance barriers, manage incentive programs, create annual member experience reports for 11 physician organizations, maintain and spread awareness of regulatory updates, oversee HEDIS supplemental data and support chart chase, modernize provider and member/patient resources and education materials, and streamline workflows. Serving as co-chair of the Emerging Leaders group. Transitioned to permanently remote in March 2020.

Personal Assistant, Honolulu, HI - Remote March 2018 – July 2019 Provided counsel on professional matters, time management, and various personal growth strategies. Hawaiian Aroma Caffe, Honolulu, HI Oct. 2016 - March 2019 Shift Supervisor – Barista and Bartender

Managed the customer experience, prepared espresso-based and alcoholic beverages, trained and supervised new employees, implemented assignment of deep cleaning tasks, and inventoried stock. Family Focused Home Health Care, Jacksonville, FL July 2015 - May 2016 Client Coordinator and Social Media Marketing Manager Performed all HR responsibilities including recruitment, interviewing, new employee paperwork, and orientation. Managed compliance with Agency of Health Care Administration regulations. Scheduled care between families and caregivers. Generated creative content for Facebook, Twitter, blogs, and newsletters. Camellia at Deerwood, Jacksonville, FL July 2015 - Dec. 2015 Resident Assistant

Assisted memory care residents in completing activities of daily living and facilitated social activities. Dispensed narcotics according to Medication Observation Records. Communicated resident updates to management and family members verbally and via written documentation. North Florida Heath Corps (AmeriCorps), Jacksonville, FL Sept. 2014 - July 2015 Case Manager at River Region Human Services

Performed outreach and referral services for Medication Assisted Treatment Program clients. Developed and facilitated HIV education classes and health education tabling events. EDUCATION

Creighton University, Omaha, NE - Remote Anticipated Graduation Dec. 2024 Master of Science in Integrative Health and Wellness University of Florida, Gainesville, FL May 2014

Bachelor of Science in Health Education and Behavior, magna cum laude