Service Representative Data Entry
Resume:
Calandria Crittondon
Diverse skill-set
Atlanta, GA 30331
**************@*****.***
Seek and secure a customer service representative position in a stable company where I can best showcase,utilize and improve my skills and expertise in communication and customer relations Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Fresh Production Associate
Wayfield Foods - Atlanta, GA
September 2022 to Present
responsible for stocking and maintaining the vegetables and fruit in a grocery store's produce section. As a produce assistant, your job duties include displaying the products in an organized way and assisting customers.
Scheduling Agent
REMX Staffing Agency - Alpharetta, GA
October 2020 to July 2022
• Outboard/Inbound calls to and from hospital,doctors office etc
• Retrieve medical records via mail,email,fax or uploaded chat(s) to an online Dropbox secure portal
• Data entry, system updated virtual information
• Meet production goal
• Navigate multiple monitors Also multiple apps within the company.
• Group Team communicate in Microsoft teams and corporate emails Operations Customer Service Representative
Alorica - Fort Myers, FL
March 2019 to October 2020
• Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
• Maintains and updates customer information as necessary
• Calmly attempts to resolve and de-escalate any issues
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Tracks call-related information for auditing and reporting purposes
• Provides feedback reports on call issues related to downtime and/or training issues
• Upsells to customers as necessary
Food Service Assistant
Dekalb County Public Schools - Decatur, GA
August 2018 to May 2019
• Assembles and serves meals in accordance with selected menus, presentation, and portion control guidelines.
• Maintains clean and sanitary food preparation areas and equipment.
• Processes and verifies payment for goods or services.
• Follows all safety and infection control policies and procedures,
• Uses required protection devices to prevent transmission of food borne illnesses to patients, customers and staff.
• Reports safety hazard
• Cleans, sanitizes and organizes the work area.
• Wipes up spills and food debris and disposes of empty containers.
• Removes trash from kitchen and dining area.
• Mops floors, empties and cleans trash containers and equipment.
• Washes tables, walls, and counters.
• Labels and dates menu food items.
• Sets up meal service stations.
• Assist with catering activities, operate a cash register, count and balance money, and serve retail customers.
• Reports problems in food quality or service and customer/patient concerns: communicates concerns or recommendations for improvements.
• Serve patients on cafeteria line or assist patients with meals, serve trays to patients.
• Operates cash register and/or selected production and other equipment.
• Work with manager to formulate plan for professional development.
• Attends educations in-services as appropriate.
Nutrition Manager
Atlanta Public Schools - Atlanta, GA
October 2017 to March 2018
1. Completes work within acceptable time limits. Demonstrates the ability to set priorities. 2. Able to perform several tasks simultaneously during peak workload situations. 3. Ensures accuracy and completeness of work performed. 4. Maintains a clean organized work area.
5. Demonstrates a thorough knowledge of work practices, emergency procedures, and personal protective
equipment to protect self and others from exposure to chemical and infectious hazards. Warehouse Associate
Staples Distrubution - Lithia Springs, GA
August 2012 to June 2014
1. Process customer orders accurately and timely to meet daily production goals 2. Adhere to all safety procedures
3. Other duties and responsibilities may be assigned Pre k assistant
Fayetteville KinderCare - College Park, GA
August 2008 to January 2012
• Employ a variety of educational techniques (storytelling, educational play, media etc.) to teach children
• Observe each child to help them improve their social competencies and build self-esteem
• Encourage children to interact with each other and resolve occasional arguments
• Guide children to develop their artistic and practical capabilities through the use of the Creative curriculum (identify shapes, numbers or colors, do crafts etc.)
• Organize nap and snack hours and supervise children to ensure they are safe at all times
• Track children’s progress and report to parents
• Communicate with parents regularly to understand the children’s background and psyche
• Collaborate with other educators
• Maintain a clean and tidy classroom consistent with health and safety standards CSR - Customer Service Representative
Education
Bachelor's degree in Healthcare Management
Colorado University - Colorado Springs, CO
June 2021 to Present
Associate in Medical Billing and coding
Gwinnett Technical College - Cobb, GA
January 2020 to May 2021
High School Diploma
continental academy - Coral Gables, FL
2010
Skills
• Customer Service (6 years)
• Medical Billing
• Medical Coding
• Time Management
• Supervising Experience
• Inventory Control
• Computer Literacy
• English
• Leadership
• Negotiation
• Data Entry
• Live Chat
• Upselling
• Microsoft Excel
• ICD-9
• CPT coding
• ICD-10
• Medical Records
• Clerical Experience
• HIPAA
• Medical Terminology
• Communication skills
• Computer skills
• Sales
• Insurance Verification
• Teaching
• Experience with children
• Conflict management
• Medical Scheduling
• Childcare
• Restaurant experience
• Ethernet
Certifications and Licenses
ServSafe Manager
March 2017 to March 2022
I understand the principals outlined in the ServSafe curriculum and demonstrate this knowledge by passing the ServSafe Food Manager Certification.
Early Childhood Education
Child Development Associate
Driver's License
Assessments
Customer Service Skills — Familiar
January 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar
Management & Leadership Skills: Impact & Influence — Familiar January 2019
Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal.
Full results: Familiar
Information Session - State Farm — Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Proficient
Supervisory Skills: Directing Others — Completed
July 2019
Measures a candidate's ability to motivate the performance of others through feedback to identify improvements or corrective actions.
Full results: Completed
Management & Leadership Skills: Impact & Influence — Highly Proficient July 2019
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient
Data Entry — Familiar
June 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Familiar
Food Safety — Highly Proficient
June 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Highly Proficient
Personality: Customer Service Fit — Completed
May 2019
Assesses personality traits that result in high-quality customer service. Full results: Completed
Attention to Detail — Completed
May 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Reliability — Highly Proficient
May 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Active Listening — Familiar
April 2019
Actively listening and appropriately responding in conversations. Full results: Familiar
Cognitive Ability — Proficient
April 2019
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Proficient
Front Desk Agent (Hotel) — Highly Proficient
February 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Customer Focus & Orientation — Proficient
April 2020
Responding to customer situations with sensitivity Full results: Proficient
Front Desk Agent (Hotel) — Highly Proficient
February 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Supervisory skills: Motivating & assessing employees — Completed February 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Completed
Customer focus & orientation — Familiar
May 2021
Responding to customer situations with sensitivity Full results: Familiar
Management & leadership skills: Impact & influence — Familiar October 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Familiar
Work style: Reliability — Completed
March 2021
Tendency to be dependable and come to work
Full results: Completed
Call center customer service — Familiar
February 2021
Applying customer service skills in a call center setting. Full results: Familiar
Work style: Perseverance — Highly Proficient
June 2020
Staying focused on a long-term goal despite difficulties, valuing productive use of one's time, and striving for excellence
Full results: Highly Proficient
Management & leadership skills: Planning & execution — Completed September 2019
Planning and managing resources to accomplish organizational goals. Full results: Completed
Customer service — Completed
May 2020
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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