Support Representative Customer Service
Resume:
Blk* Bliss Comp Brgy Mauway,
Mandaluyong City, **50
advfbt@r.postjobfree.com
LEMUEL T. ALKUINO
PROFILE
I offer over 12 years of experience of management skills that would make me a strong candidate for the job opening in your reputable company. I would advance my career through well-planned and effective implementation of assigned duties.
The front portion of my CV highlights my career profile, accomplishments & skills that’s in alignment with the position.
I’d welcome the opportunity to speak with you if you feel I’d be a strong candidate for this or ANY OTHER position in your organization.
PROFESSIONAL ACHIEVEMENTS
BSC Profit Center Top 9 Branch
Certificate of Excellence achieving Restaurant General Manager
Certificate of Excellence achieving Senior Assistant Restaurant Manager
Certificate of Excellence achieving Junior Assistant Restaurant Manager
Certificate of Excellence achieving Management Trainee
Certified Team/ Shift Leader
Certificate of Excellence CHAMPS Challenge Asia-Pacific Malaysia 2005
Certificate of Excellence CHAMPS Challenge Asia-Pacific Singapore 2004
SKILLS
Shift/ Supervisory Management skills
Computer skills- MS Word, Excel/ Power Point/ Google Apps
Well-versed in the English command both oral & written
Sound communication skills
Training & Coaching
Managing P&L statements
Strong excellent customer service
People management skills
Proper decision-making skills
Multitasking skills
WORK HISTORY
FOOD & BEVERAGE/ RESTAURANT MANAGER- SQUARE ONE HOSPITALITY CONCEPT INC
OCTOBER 2022 - PRESENT
Operational Management: organizing stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security;
Financial Management: planning and working to budgets, maximizing profits and achieving sales targets set by head office, controlling takings in the restaurant;
People Management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling;
Working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations;
TECHNICAL SUPPORT REPRESENTATIVE- TALKTALK/ TRANSCOM
JANUARY 2021 - JUNE 2021
TECHNICAL SUPPORT REPRESENTATIVE- SAMSUNG/ TRANSCOM
JUNE 2021 – OCTOBER 2022
Deliver service, support and Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical hardware and software issues
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
Follow up and make scheduled call backs to customers where necessary;
PART-TIME TRAINER, FLOOR SUPPORT- SAMSUNG/ TRANSCOM
DECEMBER 2021- MARCH 2022
Making sure proper service & support are given to the customer.
Enforcing service protocols & standard operating procedures.
Reviewing documentations & ensuring all agents are performing at or above par.
Providing agent support & reporting all activities.
Managing agent issues & formulating ways to drive customer issues to a minimum.
HOTEL MANAGER- HOTEL SOGO
SEPTEMBER 2018 - JULY 2020
Contribute to the growth & profitability by operating & managing the branch effectively &efficiently;
Manage & operate a profitable hotel which provide privacy, safe & comfortable lodging, quality food & beverages, well designed amenities & courteous guest services.
Establishing relationships with the local community and undertaking activities which comply with the company’s corporate social responsibility programs.
Reporting to and attending regular meetings with area managers or head office representatives
RESTAURANT GENERAL MANAGER- KFC
AUGUST 2013 - AUGUST 2018
Operational Management: organizing stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security;
Financial Management: planning and working to budgets, maximizing profits and achieving sales targets set by head office, controlling takings in the restaurant;
People Management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling;
Working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations;
SENIOR ASSISTANT GENERAL MANAGER- KFC
OCTOBER 2011 - AUGUST 2013
Ensuring high standards of customer service are maintained;
Implementing, and instilling in their teams, company policies, procedures, ethics,
Handling customer complaints and queries;
Devising and marketing promotional campaigns;
Preparing reports and other performance analysis documentation;
AREA TRAINING MANAGER- KFC
AUGUST 2010 - OCTOBER 2011
Evaluate employees and identify weaknesses
Identify training needs according to needs
Based on research, plan and implement training programs that will prepare employees for the next step of their career paths
Lead, teach, onboard and evaluate store trainers
Consolidate store trainers' training schedules
Prepare training programs and workshops
Track employee success and progress
Implement, prepare and present reports on training program KIPs
MANAGEMENT TRAINEE- KFC
OCTOBER 2006 - AUGUST 2010
Ensure & is Accountable for the profitability of the store by growing sales & controlling cost of goods, inventory levels, labor, supplies & expenses.
Oversee cash management function. Able to perform all POS duties, FOH & BOH functions including opening & closing procedures.
Ensures that all team members are committed to & demonstrate SOP & protocols.
Ensures that all team members provide customers with efficient, friendly, superior customer service consistently.
Assesses & provide adequate staffing
EDUCATION
Rizal Polytechnic College March 1997
Associate in Hotel & Restaurant Management
Angono Private High School March 1995
TRAININGS& SEMINARS
Management Development Program May 2019
( Hotel Sogo- Corporate )
Basic Occupational Safety & Health – BOSH October 2017
( KFC Quezon Ave )
EMB NCR/ WEAP Basic Training Course October 2016
( The SULO Riviera Hotel )
Ops Soft Skills Training February 2916
( RAMCAR Center )
Restaurant General Manager Developing Champion October 2012
( RAMCAR Center )
Senior Assistant Restaurant Manager Developing Champion February 2011
Junior Assistant Restaurant Manager Development Program September 2008
Management Trainee Development Program July 2007
Basic Operations Training Developing Champions October 2006
CHAMPS Challenge ASIA-Pacific Competition November 2005
( Kuala Lumpur, Malaysia )
Team Leader Development Program October 2004
CHAMPS Challenge ASIA- Pacific Competition February 2004
( Singapore, Singapore )
REFERENCES
EDILBERTO NUQUI
SOGO HOTEL Branch Manager
ANTHONY ATIENZA
Kenny Rogers Branch Manager
OSCAR CABAUTAN
DQ Restaurant General Manager
PERSONAL PARTICULARS
Date of Birth : February 9, 1978
Age : 45
Place of Birth :Angono, Rizal
Civil Status : Married
Nationality : Filipino
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