Driver Manager Customer Service

Steve B. Dials

**** ********* **. **********, ** 46168

317-***-**** ******.*****@*****.***

Professional Profile

An aspiring logistics manager with more than six years of professional high-volume transportation operations experience looking for continuous growth in logistics, supply chain management and operations. Ambitions, reliability, accomplishments, and successes coupled with intense and rigorous customer service, create an opportunity for employers to engage in an applicant with experience and willingness to develop and excel.

Career Experience

Knight Transportation Inc., Indianapolis, IN

Northeast Market Planner May 2019–Present

Set daily market projections with freight needs in specific areas

Work with driver managers to ensure commitment for on time service of each load

Plan freight onto trucks with highest efficiency to maximize revenue and miles driven

Create capacity in multiple markets simultaneously

Utilize AS400 software to run reports pertaining to financials, production, and future projections

Manage drivers to ensure service, availability and productivity while pushing driver miles, honoring home time requests, and improving performance

Lead operation calls and meetings to determine freight needs within network including non-asset partners

Communicate issues including truck breakdown and driver error to all necessary parties in a timely manner

Coach driver managers and operations staff to troubleshoot problems including, but not limited to, directions to customer locations, pick up/delivery numbers, program data integrity, and ELOG communication

Maintain a continued focus on driver retention

Monitor driver’s Hours of Service (logging) for DOT compliance

Build rapport with drivers, customer service and operations team members through honesty, integrity and communication

Track high value load types for potential security issues

Results and Achievement: Have earned EPI (employee performance index) bonuses from results of market revenue growth over 20%, low operating ratio below 80, and increased revenue on a per truck basis above $900.

Driver Manager May 2017 – May 2019

Manage drivers to ensure service, availability and productivity while pushing driver miles, honoring home time requests, and improving performance

Answer calls in a courteous and timely manner

Monitor multiple fleets simultaneously to assist in providing on time service to customers, increase company revenue and stabilizing driver earnings

Assist in trouble shooting problems for drivers including but not limited to directions to customer locations, pick up/delivery numbers, mechanical breakdown, and ELOG communication

Assisting with payroll issues including authorizing trip expenses and processing forms to correct payroll problems

Manage a driver’s miles (and ultimately his/her paycheck) by making sure the driver’s time is used efficiently

Coach drivers about the difference between a good load and a load that needs improvement

Maintain a continued focus on driver retention

Process Human Resource forms such as leave of absence or termination of employment

Monitor driver’s Hours of Service (logging) for DOT compliance

Read and respond to driver messages through Zonar

Build rapport with drivers, customer service and planning team through honesty, integrity and communication

Track high value load types for potential security issues

Consistently review driver performance and take disciplinary action if necessary

Results and Achievement: Have earned EPI bonuses from results of low driver turnover under 75%, revenue exceeding $750 per truck, extended length of working hours by drivers, and averages of miles driven for a given fleet over 1600.

Celadon Group, Inc. Indianapolis, IN

Driver Manager / Operations Analyst October 2015 – May 2017

Monitor multiple fleets simultaneously to assist in providing on time service to customers, increase company revenue and stabilizing driver earnings while honoring home time requests for driver retention

Assisting with payroll issues including authorizing trip expenses and processing forms to correct payroll problems

Assist in troubleshooting problems for drivers including, but not limited to, directions to customer locations, pick up/delivery numbers, and ELOG communication

Manage a driver’s miles (and ultimately his/her paycheck) by making sure the driver’s time is used efficiently

Coach drivers about the difference between a good load and a load that needs improvement

Process Human Resource forms such as leave of absence or termination of employment

Monitor driver’s Hours of Service (logging) for DOT compliance

Read and respond to driver messages through Qualcomm

Build rapport with drivers, customer service and planning through honesty, integrity, and communication

Track high value load types such as computers, electronics, tobacco products, etc. to watch for security issues

Consistently review driver performance and take disciplinary action if necessary

Results and Achievement: Have earned EPI bonuses from results of low driver turnover, high revenue, extended length of working hours by drivers, and a high average of miles driven for a given fleet.

Finner N Finner LLC, Dba Jimmy John’s Indianapolis, IN

General Manager October 2011 – October 2015

•Manage all financial transactions and reporting for cash flow analysis

•Have interviewed, hired, and trained more than 150 individuals for employment

•Place product purchase orders in excess of $7000 weekly to sustain full functionality

•Train crew members by answering questions regarding knowledge of the business, item selection, employee availability, daily reports, making schedules, and expectations of the job

•Train employees on all customer service tasks including call volume, bread management, product rotation

•Have assisted in training of franchisee in a different market by showing own use of day-to-day operations on franchise level

•Complete weekly reports of royalty sales and payments to send to JJE (Jimmy John’s Enterprise)

•Supervisor of managers-in-training

Results and Achievement: Oversaw an increase in production and sales by over 40% between October 2013 and September 2015, slashed payroll/benefits administration costs by 15% ensuring continuation and enhancements of services

Jet’s Pizza, Sterling Heights, Michigan

Operations Manager December 2010 – August 2011

Assisted franchisee in build out of new franchise located in Indianapolis market

Assisted in design and layout of equipment with implementation through independent contractor

Created and implemented strict delivery zones

Trained General Manager on all day-to-day operations including, but not limited to, purchase orders, scheduling, training new employees, software design and usage, reaching food cost and labor goals, implementing delivery techniques, conflict management within employees as well as consumers, maintaining high customer rapport to retain service, and following the company standards provided by Jet’s America.

Managed financial transactions and reporting for store cash flow analysis by making cash deposits and running end -of-day reports

Placed product purchase orders

Assisted crew members by answering questions regarding knowledge of the business, item selection, scheduling availability, daily reports, and expectations of the job

Results and Achievement: Oversaw an increase in sales by 300% over the first 4 months, decreased labor and food costs in each successive month, interviewed, hired, and trained more than 40 individuals for employment.

Education

Bachelor of Arts Purdue University

Major: Political Science, emphasis on domestic policies Graduation: May 2010

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