Processing Specialist Call Center
Resume:
Tasha Spurlock
Richmond, Virginia, United States
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Professional Experience
HCA HOSPITAL
Buyer
Richmond, Va. 23236
06/2022 to Present
Sandra McDaniel 804-***-****
Duties Role and Responsibilities-
Procurement of all medical supplies, services, and equipment
responsible for processing all purchasing requests and ensuring all orders are processed in an accurate and timely manner, as well as identifying and sourcing viable substitute products to minimize the impact of back-orders on our customers
responsible for ensuring that invoice and price discrepancies are resolved and the back order report is current
Process all assigned special purchase requests in a timely and accurate manner and all on-line requisitions for assigned vendors within twenty-four hours
Review OREC report weekly to ensure it remains current
Work closely with Accounts Payable staff to resolve and avoid any and all invoice discrepancies within forty-eight hours
Validate receipt, review, and correct all EDI and fax confirmations in order to eliminate any service failures
Maintain a high degree of communication, cooperation and coordination with assigned departments regarding purchases
Report any supplier or customer performance issues in accordance with the policies and procedures
Work closely with the Purchasing Manager to ensure that EDI, on line requisitioning, electronic faxing, and file item additions are being optimized
Comply to and enforce the Market Purchasing Policy
Maintain expedited log (courier) to track emergency deliveries
DEPARTMENT OF GENERAL SERVICES
Procurement Officer I
Procurement (EVA & Vita) experience
1100 Bank Street, suite 724
Richmond, Va. 23219
01/22 to 05/2022
Tiffany Walker Manager 804-***-****
Duties Role and Responsibilities-
Procurement of Personnel, supplies, goods and services for Virginia Division of Laboratory Services at the Dept. of General Services at the best cost per State contract laws and procedures for Covid-19 Health Districts and Vaccination sites for the state of Virginia.
• Follows prescribed procedures in order to procure supplies, equipment and services for the agency, with limited purchasing authority, volume and variety.
• Secures market information regarding quality, performance, problems and pricing.
• Review and Approve requisitions and specifications to determine the appropriate method of procurement, Monitors orders and expedites for delivery.
• Initiate Sole Source Awards and Contract Renewals and performs monthly internal audits for the SPCC Credit Card log purchases
• Performs general administrative tasks through working knowledge of procurement laws, policies and procedures with the use of automated procurement systems eVa
• Working knowledge of applying standard accounting principles and guidelines
• Ability to interpret and apply established policies, guidelines and procedures to prepare, maintain and reconcile financial reports and data
• Skilled and experienced with the use of basic computer operating systems to include Word, Excel, PowerPoint and Access applications
VIRGINIA DEPARTMENT OF HEALTH COVID-19
Procurement Officer II
Procurement/ Contracts/Bids (EVA & Vita) experience
109 Governor Street Richmond, Va. 23219
02/2021 to 9/22/21
Karen Sharma Manager 571-***-****
Previous Duties Role and Responsibilities-
Procurement of Personnel, supplies and goods for Virginia Dept. of health at the best cost per State contract laws and procedures for Covid-19 Health Districts and Vaccination sites for the state of Virginia.
• Follows prescribed procedures in order to procure supplies, equipment and services for the agency, with limited purchasing authority, volume and variety.
• Secures market information regarding quality, performance, problems and pricing.
• Reviews requisitions and specifications to determine the appropriate method of procurement, Monitors orders and expedites for delivery.
Performs general administrative tasks through working knowledge of procurement laws, policies and procedures with the use of automated procurement systems eVa
Working knowledge of applying standard accounting principles and guidelines
Ability to interpret and apply established policies, guidelines and procedures to prepare, maintain and reconcile financial reports and data
Skilled and experienced with the use of basic computer operating systems to include Word, Excel, PowerPoint and Access applications
VIRGINIA STATE POLICE DEPARTMENT
Procurement Officer I
Procurement/ Contracts/Bids (EVA & Vita) experience
7700 Midlothian Turnpike
Chesterfield, Va. 23225
07/2020 to Present
Patricia Rhodes
Supervisor of Procurement (804) 674- 6720
VIRGINIA DEPARTMENT OF HEALTH COVID-19 CALL CENTER (Vital Records)
Office Services Processing Specialist
Vital Record Checks, Genealogy, Quality & Assurance, Specialty Services
2001 Maywill Street
P. O. Box 1000
Richmond, Va. 23218
03/2019 to 06/10/2020
Selena Richardson
(Director of Covid -19 Call Center)
DEPARTMENT OF BEHAVORIAL HEALTH AND ADMINISTRATIVE SERVICES
Procurement Officer I
Procurement/ Contracts/Bids (EVA & Vita) experience
12TH & Bank Street
Richmond, Va. 23219
12/10/2019 to 02/20/2020
Dan Hosterliter
VELOCITEL/QUALCOM
Buyer
Procurement of electrical and manufactured parts and kits to assemble and build cell phone towers
4301 Carolina Ave
Richmond, Va. 23222
June 2019 to July 2019
Coryl Abrams
Employ-R Solutions Inc.
(O)- 703-***-**** Ext. 3
(F)- 703-***-****
(C)- 703-***-****
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POWER DISTRIBUTION INC.
Corporate Buyer
Procurement of Computer Technology to provide power management solutions for mission critical data centers and electronic and communication networks.
4200 Oakleys Court
Richmond, Va. 23223
Aynsley Epps
September 2018 to May 2019
OWENS & MINOR
ISS Purchasing Specialist
Purchase and Expedite medical surgical & orthopedic equipment wheelchairs scooters and supplies to Hospitals Veterinary Agencies All Military & Va Facilities for deployment
Software
Sales Force, Navigation, SAP, OMNI
9th & Byrd Street
Riverfront Plaza
Richmond, Va 23219
April 2018 to September 2018
MARY WASHINGTON HEALTHCARE
Corporate Buyer
Executive purchasing of surgical implants, medical supplies and capital equipment as well as implementing vendor contracts for med-surg supplies
LAWSON PROFICIENT
PO20,23,25,28, MA63 REPORTS
QSIGHT, VIZIENT, OM MARKETPLACE, CARDINAL, MCKESSON
2300 Fall Hill Ave, Suite 108
Fredricksburg, VA 22401
June 2017 to Dev 2017
AVID MEDICAL/ MEDICAL ACTION/OWENS & MINOR
Government Accounts Purchasing/Contract Specialist III
DOD/DAPA/FSS CONTRACTS for all US Military CPT PACKS
9000 Westmount Avenue
Toano, Virginia 23168
March 2014- February 2017
VCU HEALTH SYSTEMS
Operating Room/ Implant Materials Management Manager
Medical Supply Procurement Inventory Logistics
1201 East Marshall Street
Richmond, VA 23219
March 2002 - March 2014
Confer with supply chain planners to forecast demand or create supply plans that ensure availability of materials or products.
Monitor forecasts and quotas to identify changes or to determine their effect on supply chain activities.
Define performance metrics for measurement, comparison, or evaluation of supply chain factors, such as product cost or quality.
Analyze inventories to determine how to increase inventory turns, reduce waste, or optimize customer service.
Develop procedures for coordination of supply chain management with other functional areas, such as sales, marketing, finance, production, or quality assurance.
Meet with suppliers to discuss performance metrics, to provide performance feedback, or to discuss production forecasts or changes.
Implement new or improved supply chain processes.
Design or implement supply chains that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies.
Manage activities related to strategic or tactical purchasing, material requirements planning, inventory control, warehousing, or receiving.
Monitor supplier performance to assess ability to meet quality and delivery requirements.
Document physical supply chain processes, such as work flows, cycle times, position responsibilities, or system flows.
Develop material costs forecasts or standard cost lists.
Assess appropriate material handling equipment needs and staffing levels to load, unload, move, or store materials.
Diagram supply chain models to help facilitate discussions with customers.
Skills
Supply chain management dedicated to continuous process improvement in the face of rapidly evolving and ever changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Bringing accountability, dependability, and management experience with a willingness to take on an added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
Proficiency in Customer Service, over the phone skills and Microsoft Office.
Experienced in Logistics Purchasing/ Procurement, Planning & Development working closely and in conjunction with sourcing
Resource/ Product Materials management & distribution expertise in a LEVEL 1 TRAUMA OPERATING ROOM setting
Expert knowledge of Planning & Development for budgeting and project management for procurement of medical supplies
Supervisory expertise & Accountability for resource management, recruiting & retaining of staff
Expert customer service in building and maintaining VENDOR, DISTRIBUTION, MANUFACTURE & MEDICAL Representative relationships in a hospital setting
Process purchase orders by utilizing the following skillset below:
Formulate and coordinate procurement proposals and negotiates contracts with suppliers.
Evaluate or monitor contract performance and compliance of contractual obligations to determine necessity for amendments or extensions of contracts.
Approve or reject requests for deviations from contract specifications and delivery schedules.
Arbitrate claims or complaints occurring in performance of contracts.
Analyze price proposals, financial reports and other data to determine reasonableness of price.
Develop and maintain sources for domestic and international contract manufacturing.
Monitor vendor rating systems.
Evaluate effectiveness of purchasing operations.
Work with Product Engineering personnel ensuring new commodities are sourced in a timely and cost-effective manner.
Manage costs in line with customer pricing and company profitability.
Obtain quality product at a competitive price.
Benchmark and recommend process improvement & operational efficiency.
Support efforts to drive down total cost and reduce lead times.
Knowledge, Skills and Abilities (KSA's):
Knowledge of available sources of purchased components such medical supplies, IT capital equipment vehicle and aviation parts, industrial engines, hydraulic components and metals for fabrication.
Knowledge of computer systems, pertinent programs and data retrieval.
Analytical and evaluation skills to review historical data, indices and market trends
Excellent communication skills, both verbal and written.
Excellent interpersonal and conflict management skills.
Good collaboration skills; able to problem solve, persuade and motivate.
Good coordination skills, able to plan, prioritize and organize.
Able to work under pressure/stress to meet deadlines/production schedules.
Ability to build and foster effective business relationships with vendors, customers, and other departments within ODB.
Self-motivated.
Respects confidentiality and ethical standards.
Leading Change/Change Management-- Balance change and continually strive to improve business performance.
Leading People/Teamwork -- Design and implement strategies that maximize employee's potential and foster high ethical standards.
Communication -- Explain, advocate and express facts and ideas in a convincing manner and negotiate with individuals and groups
Business Acumen -- Understand and interprets business metrics and utilizes latest business strategies to focus on outcomes and create opportunities for success
Results Driven/Process -- Make timely and effective decisions and product results through planning and implementation of processes, systems, and programs; stressing accountability and continuous improvement.
Education
J Sargeant Reynolds Community College
Completed coursework towards Respiratory Therapy
Attended 2012 & 2013
DEANS LIST GPA 4.7
Longwood University
Completed coursework towards Criminal Psychology
Attended 1994 to 1996
References
DERRICK GARY 404-***-**** {HENRICO JUVENILE CORRECTIONS}
CORRECTIONS OFFICER / YOUTH COUNSELOR
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SELENA RICHARDSON 804-***-**** {VIRGINIA DEPARTMENT OF HEATH}
VITAL RECORDS/ STATISTICS COVID 19 DIRECTOR
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ADRIAN COOPER 804-***-**** {OWENS & MINOR}
PROCUREMENT MANAGER
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MICHELLE BAILEY 804-***-**** {DEPARTMENT OF MOTOR VEHICLES}
PROCUREMENT OFFICER II
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JOSEPHINE LIGHTFOOT 804-***-**** {VCU HEALTH SYSTEMS}
SENIOR INVENTORY TECHNICIAN
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