MARK PRINCE

**** ******** **, ***** *** Vegas, NV 89084

702-***-**** advfam@r.postjobfree.com

CAREER OBJECTIVE

Adaptable professional with 18+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer needs assessments. Aiming to leverage my skills to successfully fill the position at your company.

WORK EXPERIENCE

CHECK CITY, LAS VEGAS, NV

Collections/Customer Service Manager,

Dec 2006 – Present

· Listen to and resolve customer complaints regarding services, products, or personnel.

· Monitor sales staff performance to ensure that goals are met.

· Hire, train, and evaluate personnel.

· Provide staff with assistance in performing difficult or complicated duties.

· Plan and prepare work schedules, and assign employees to specific duties.

· Attend company meetings to exchange product information and coordinate work activities with other departments.

· Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

· Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

· Advise customers of necessary actions and strategies for debt repayment.

· Record information about financial status of customers and status of collection efforts.

· Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

· Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

· Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.

· Receive payments and post amounts paid to customer accounts.

· Locate and monitor overdue accounts, using computers and a variety of automated systems.

· Answer customer questions regarding problems with their accounts.

REPUBLIC SERVICES, LAS VEGAS, NV

Accounts Receivable, Sep 2003 – Dec 2006

· Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

· Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

· Advise customers of necessary actions and strategies for debt repayment.

· Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

· Locate and monitor overdue accounts, using computers and a variety of automated systems.

· Answer customer questions regarding problems with their accounts.

· Record information about financial status of customers and status of collection efforts.

· Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

· Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

· Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.

· Receive payments and post amounts paid to customer accounts.

· Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.

· Negotiate credit extensions when necessary.

CITIBANK, LAS VEGAS, NV

Customer Service Rep, Jan 2003 – Sep 2003

· Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

· Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

· Check to ensure that appropriate changes were made to resolve customers' problems.

· Determine charges for services requested, collect deposits or payments, or arrange for billing.

· Refer unresolved customer grievances to designated departments for further investigation.

· Solicit sales of new or additional services or products.

CONSUMER FINANCIAL SERVICE GROUP, LAS VEGAS, NV

Customer Service, Aug 2001 – May 2003

· Determine charges for services requested, collect deposits or payments, or arrange for billing.

· Check to ensure that appropriate changes were made to resolve customers' problems.

· Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

· Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

EDUCATION

USAF TECH SCHOOL SUPPLY APPRENTICESHIP

SAN ANTONIO, TX

Certification/rank Logistics (Jun 1997)

· GPA: 3.7

LAS VEGAS HIGH SCHOOL

LAS VEGAS, NV

High School Diploma (Jun 1996)

ADDITIONAL SKILLS

· 35 wpm

· Microsoft /Office/ Word

· Windows

· Internet/Email

Contact this candidate