Office Manager, Care Coordinator, Reimbursement Specialist, Acct
Resume:
PAMELA YOUNG
PROFILE
Qualified healthcare professional with over 23 years of experience providing high caliber patient account management, business and operational support. Productive Business Manager bringing 3 years of healthcare administration and billing services expertise to enhance the Blessed from above Massage team. Well-versed in performing effectively across diverse industries, including Orthopedics and Health Promotion. Proven success in identifying process improvements to optimize efficiency and billing accuracy. Dedicated to implementing initiatives to reduce costs and cultivate quality customer care.
CONTACT
PHONE:
LINKEDIN:
www.linkedin.com/in/pamelaeyounglmbt
***********@*****.***
ACTIVITIES AND INTERESTS
Non-profit 501c3 Women Volunteer
Business Education
Financial Investments
World History
Science & Astronomy
WORK EXPERIENCE
Business Manager
Raleigh, North Carolina
2019-Present
Maintained retail presentation by overseeing merchandise replenishment, customer courtesy and inquiry response. Identified client business and operational needs and introduced services to provide solutions. Devised and implemented strategies to promote organizational growth, penetrate new markets and improve patient care standard and initiatives. Generated daily operational accounting tasks and sales reports for corrective action and continuous improvement.
Case Manager Coordinator
Morrisville, North Carolina
2019-Present
Collaborated with reimbursement specialists assisting patients and health care professionals with coverage, reimbursement process and general access for complex pharmaceuticals. Researched rejections, investigating problems to appeal claims. Coordinated support services and optimized communication between healthcare workers and patients. Reviewed casework documentation for accuracy, clarity, detail and objectivity relevant to caseload.
Medical Assistant
Cary, North Carolina
2017-2019
Assisted providers during non-surgical regenerative procedures and Hyaluronic acid injections. Responsible for training and coaching new hires during the orientation process and to improve continuity of care. Interviewed, engaged and relayed messages from patients to physicians about medical history, chief complaints, concerns, condition updates or refill request to facilitate treatment. Educated patients about medications, procedures and physician’s instructions. Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Physical Therapy Technician & Lead Medical Asst.
Durham, North Carolina
2009-2016
Worked in a multi-specialty outpatient clinical office, assisting various providers with the primary goal of delivering quality care while improving a patient’s overall quality of life. Transported patients between examination, treatment and exercise areas following proper safety techniques. Documented patient progress, treatments and data in charts. Efficiently performed insurance verification and pre-certification and pre-authorization functions. Assisted with diagnostic testing by collecting and packaging biological specimens for external laboratory analysis.
Accounting Technician III
Hendersonville, North Carolina
2007-2009
Provided accounting support responsibilities for coordinating, analyzing and monitoring all accounting functions within the department. Assisted in the preparation of financial reports, reviewed source documents for compliance to rules and regulations. Prepared biweekly payroll for a team of 140+ salaried and hourly employees. Followed detailed end-of-month accounting procedures to verify proper balancing of accounts and readiness for the new month. Resolved vendor and employee inquiries about invoices and purchases quickly through research.
Patient Account Rep./ER Registrar
Brevard, North Carolina
2003-2007
Utilized all applications during patient registration to ensure accurate medical records and timely payer reimbursement. Responsible for admitting patients for services and coordinating proper patient care. Conducted patient/guarantor interviews, explained hospital policies, procedures and financial responsibilities, patients’ bill of rights and collected co-payments, deductibles and other liabilities. Provided customer service and facilitated patient care in high volume phone reception environment.
EDUCATION AND TRAINING
University of North Carolina at Charlotte
May 2002
Bachelor of Science in Health Promotion & Kinesiology
Gwinnett College-Raleigh
October 2019
Diploma: Massage Therapy
KEY SKILLS AND CERTIFICATIONS
Budget Management
Strong leadership
Detail oriented
Time management
Performance driven
Poised under pressure
Staff training & Coaching
Service oriented, courteous, friendly & excellent listener
Quality Assurance
Massage and Bodywork Licensing Exam (MBLEx)
American Massage Therapy Association (AMTA) membership
Myofascial Decompression “Cupping”, Owlchemy Massage 2021
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