Work from Home Customer Service, Data Entry, Project Coordinator

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Sara Sircy

CUSTOMER RELATION SPECIALIST/PROJECT COORDINATOR

615-***-**** **********@*******.*** Gallatin, TN 37066 Dedicated professional with 15+ years of proven performance in Customer Relations, project leadership and communication. Looking for a work from home opportunity. Experienced in problem solving, and time management as well as the ability to perform successfully with little to no supervision. Detail-oriented in problem-solving and planning. With the ability to de-escalate customer issues while educating them of their product. Ready to make an immediate contribution to your organization. EXPERIENCE

CUSTOMER RELATIONS/TRANSFER AGENT WORK

FROM HOME

Computershare

Gallatin, TN

September 2022 - February 2023

• Addressed customers courteously using suitable methods and problem-solving skills.

• Updated and maintained database with accurate customer information and timely data entry.

• Complied with corporate and regulatory policies regarding information confidentiality and privacy.

• Educated the share holders in order for them to make there own decisions.

• Investigated and researched issues to determine root causes and appropriate resolution methods. PATIENT

Medical Leave

Gallatin, TN

August 2019 - September 2022

I would like to speak to having a large gap in my work experience. I was diagnosed with heart failure in 2019. They also diagnosed me with pulmonary embolisms in my lungs. I've had medical treatment and ready to work. PROJECT COORDINATOR/CUSTOMER SERVICE

WestRock

Gallatin, TN

January 2012 - June 2019

• Maintained equipment and material's necessary for projects as well as tracked company/customer inventory levels.

• Organized conferance calls with customers to discuss project objectives, requirements and time lines.

• Coordinated temp workers schedules according to project deadlines and budget requirements.

• Studied production lines at the beginning of the project, Identifying opportunities to optimize project performance using the employees strengths.

• Implemented quality assurance plans while practicing safety procedures to reduce risks.

• Maintained project progress to customers as well as other departments as to the status of the project regularly throughout.

• Anticipated and prepared for project obstacles and adjusted procedures to maintain steady progress.

• Collaborated as well as trained with cross-functional teams to ensure successful project results.

• Always scheduled meetings with customers to discuss upcoming projects.

• I had a customer that always wanted price reductions. Even though in this business there were regular price increases due to a raise in material cost. They threatened to put their business up for bid if we declined their request. I analyzed there run reports and compared them to the usage. I went through and checked the actual

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material specs to see if we could make changes there. I ended up saving this customer at the very least 25% of their yearly cost.

EDUCATION

COMPLETED COURSEWORK TOWARDS

ASSOCIATES IN BUSINESS ADMINISTRATION

Volunteer State Community College, Gallatin, TN

Aug 2002

Extracurricular Activities

• Speech and Debate Team

• Future Marketer's

HIGH SCHOOL DIPLOMA

Hendersonville High School, Hendersonville, TN

May 2000

SKILLS

• Customer Service • Business Development Understanding

• Customer Service Process Improvement • Conflict Resolution

• Administrative Support • Computer Proficiency

• Microsoft PowerPoint • Microsoft Excel

• Microsoft Word • Customer Relations

• Customer Experience • Active Listening

• Managing Multiple Tasks • Project Management Abilities

• Staff Training • Training Development Aptitude

• File Processing • Report Preparation

• Order Fulfillment • Shipping Procedures Understanding

• Recordkeeping Strengths • Office Equipment Proficiency

• Order Processing • Shipping and Receiving Understanding

• Quality Assurance Controls • Call Center Operations

• Multi-Line Telephone Operation • Money Handling Abilities

• Information Services • Document Control

Contact this candidate