Nichole Guetzka

Ames, IA *****

advf5v@r.postjobfree.com

+1-515-***-****

Authorized to work in the US for any employer

Work Experience

Office Manager/Supervisor/Account Manager

Logiclean Commercial Cleaning - Ames, IA

August 2016 to Present

• Schedule specialty cleaning for clients with sub contractors

• Provide bids/estimates

• Selling of cleaning services

• Communicating with current and potential clients

• Contract renewals

• Account management

• Manage cleaning supply inventory and place orders as necessary

• Monitor and replenish cleaning product stock at accounts

• Respond to customer complaints and special requests

• Maintain company equipment

• Hands on experience with cleaning and maintenance for large organizations

• Train cleaning staff

• Oversee staff on a daily basis

• Check accounts for cleanliness

• Schedule shifts and arrange for replacements in cases of absences Manager

The Alibi - Collins, IA

July 2013 to August 2016

• Interact with customers to develop customer loyalty

• Handle customer complaints

• Recruit and train bar staff

• Employee scheduling

• Work with vendors to develop new promotions

• Inventory management

• Reordering supplies

• Event planning

• Responsible for general maintenance and upkeep of building and grounds

• Ensures bar is profitable by analyzing liquor cost verses sales

• Ability to diffuse tense situations and resolve conflicts Education

High school diploma

Shelby High School - Shelby, MI

May 2000 to May 2003

Skills

• Office Management

• Payroll

• QuickBooks

• Accounts Payable

• Bookkeeping

• Accounts Receivable

• Vendor Management

• Excellent interpersonal and communication skills

• Event planning

• Inventory Management

• Exceptional customer service skills

• Commercial Cleaning

• Strong organizational and time management skills and ability to prioritize

• Proficient in Microsoft Office

• Billing

• Strong problem-solving skills and analytical abilities

• Conflict Management

• Account Management

Assessments

Office manager — Highly Proficient

February 2021

Scheduling and budgeting

Full results: Highly Proficient

Spreadsheets with Microsoft Excel — Proficient

February 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Veterinary receptionist skills — Highly Proficient October 2020

Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient

Work style: Reliability — Proficient

June 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service — Proficient

June 2022

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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