Front Desk Customer Service

NWALI UKAMAKA MARIA-GORETTI

Mobile: +234**********, +234**********

E-Mail: ******************@*****.***

CAREER OBJECTIVE

To work in a dynamic environment where my potentials are utilized and to keep adding value to the organization that I represent and serve, whilesimultaneously upgrading my skills and knowledge. To continue through on initiative to acquire more knowledge, experience and skills to keep up with the ever increasing professional challenges and technological demands for increased efficiency in the airline and hospitality industry.

PERSONAL DETAILS

Date of Birth : 10th September, 1995

Address : No 1 Godwin Idowu Egba Igando Road Lagos State, Nigeria

Sex : Female

Marital Status : Single

Height : 5.4ft

Weight : 58kg

Hair Colour : Black

Eyes Colour : Brown

Religion : Christianity

Nationality : Nigerian

State of Origin : Ebonyi State

Country : Nigeria

Languages Known : English, Igbo.

PROFILE SUMMARY

A service-oriented professional with Higher National Diploma in Mass Communication, also customer-focused and always passionate about providing world class service. Proven communication skills With attention to details, loyal, dependable, and friendly.

ORGANISATIONAL EXPERIENCE

BESTBRIDGE INVESTIMENT LIMITED

RECEPTIONIST: (SEPT 2021 – July 2022) National Youth Service Corp(NYSC)

Responsibilities:

Greet guests and provide them with superb customer service

Responsible for the company's daily administrative affairs, including but not limited to document receipt and dispatch, file data management, administrative materials procurement inventory.

Responsible for the daily environment and equipment management and maintenance of the company's front desk.

To complete other work matters assigned by superiors

SETH HOTEL, ASABA DELTA STATE

RECEPTIONIST (October 2019 - January,2020)

Responsibilities:

Greet Hotel Guests, answer any question or concerns

Provide outstanding guest experience

Maintain an orderly front desk

Operate computer programmes and multiline phone system

Maintain desk record and book reservation

HAMPTON TOWERS AND SPA, ASABA DELTA STATE

WAITRESS/Hostess

(July 2020 – July 2021)

Responsibilities

Provide excellent customer services

Greet customer and present menus

Take and serve food/drinks orders.

Deliver checks and collect payments.

Providing excellent wait services to ensure satisfaction.

EDUCATION AND DATE OF QUALIFICATION

Cabin Crew (Ab-initio): Landover Aviation Business School Lagos Nigeria.

Lagos State (2020)

Higher National Diploma: Mass Communication From Delta State PolytechnicOgwashi-uku Delta State (2017-2019)

National Diploma: Mass Communication From Delta State Polytechnic Ogwashi-uku Delta State (2014-2016)

SSCE:WAEC From Keep Looking Unto Jesus Comprehensive Secondary School Nnewichi Anambra State (2009-2014)

FSLC: Ogbe-Olie Primary School Asaba (2002- 2008)

PROFESSIONAL ENHANCEMENTS

Cabin Crew Licence 2020

IT SKILLS

Office Applications( MS Word, MS Excel)

LANGUAGE SPOKEN

ENGLISH

IGBO

KEY SKILLS

Great customer Service skills.

Excellent communication skills.

Ability to Work With little or no supervision.

Excellent interpersonal communication skills.

Adaptability and ability to keep calm under intense pressure.

Courage, Honest, Trustworthy and Diligent.

HOBBIES AND INTEREST

When not Working, I take part in different type of exercise, Such As running, cycling, and swimming. I love to explore various areas of the world and interact with people of different cultures. I have passion for languages and am currently studying French online.

REFEREES

Egbere Elias Tochukwu (L.L.B, BL)

Mobile: 080********

Email:******@*****.***

Mr. Amadi Mitchel

Flight Operation Officer

Mobile: 081********

Email: ************@*****.***

Contact this candidate