Lashon Edwards

Atlanta, GA

advf3o@r.postjobfree.com – 305-***-****

WORK EXPERIENCE

Customer Service Support

Kelly connect -Atlanta, Ga

January 2018 to 2021 Provide world class customer service. Calm angry callers, repair trust and locate resource for problem resolution. Handle customers complaints, billing questions, and troubleshooting customers equipments and follow up to ensure resolution. Technical Support

Teleperformance –Atlanta, GA –January 2015 to November 2017 Responsibilities

Answering questions about products and services and providing world-class customer service, troubleshooting and technical support.

Skilled Used

General math skills, verbal communication, customer service, and team work Teller 3

Florida Community Bank – Miami, FL – January 2012 to December 2014 Responsibilities

Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit. Cross-sell bank products and services. Balance drawer daily, including periodic batching of cashed checks. Process cash advances, redeem U.S. Savings Bonds. Maintain appropriate currency logs. Follow all bank policies and procedures.

Accomplishments

Customer service award employee of the month prefect attendance award Skilled Used In-depth knowledge of maintaining positive customer relations by means of proper handling of all transactions, in keeping with established procedures. Computer Skilled in MS Word, Excel and Banking software. Excellent spoken and written communication skills Customer Care Rep

Sprint - Fort Lauderdale, FL – January 2011 to December 2011 Responsibilities

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.

EDUCATION

Associates Degree

Miami dade college – Miami, FL

2010 to 2011

High School Diploma

Campbell High School – Smyrna, GA

2006 to 2009

DEGREES/ CERTIFICATIONS

Associates Degree

Pharmacy Technician License

Medical Assistant License

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