KYNDELL DOUGLAS 520-***-**** (cell)

**** ******** **

Apt 3

Las Vegas, NV 89108 advf2q@r.postjobfree.com

OBJECTIVE: Reliable, hardworking individual seeks a position in an establishment where my customer service experience and skills can be effectively utilized.

EDUCATION:

2006-2007 AIT (American Inst. Of Tech.) Phoenix, AZ - Truck Driver Training CDL Class A

2004-2005 Cranston AEP Cranston, RI - Medical Office Assistant

1999-2000 Sawyer School Providence, RI - Travel, Tourism, and Hospitality

1996-1997 Gibbs School Providence, RI - Business Secretarial Studies

1993-1994 Johnson & Wales University Providence, RI - Business Administration

EMPLOYMENT:

2016-2022 Truck Driver

Driver, Over the Road trucking. Hauling various products. Refer, dry van, flatbed and intermodal.

2015-2016 RTC Transit, Las Vegas, NV

Bus Operator, drove a fixed route in an urban setting picking up and dropping off passengers on a set route. Daily inspections of vehicles to make sure DOT safety.

2015 Precision Opinion, Las Vegas, NV

Research Associate inbound and outbound calls from all over the US, doing surveys on different topics from Political to Health Care. Using Voxco systems to input data.

2013-2014 Independent Contractor

I work from home selling LED lights and Credit Payment Processing service to Businesses in America. Cold Calling businesses and setting up accounts via internet.

2009-2011 Carl's Jr Douglas, AZ

Shift leader, managing store when GM is not there, responsible for the proper care of the food and cash on hand. Inventory of stock as well as making sure employees and customers are treated with respect and fairness.

2008-2013 (Advance Call Center Technology) Douglas, AZ

Traffic Coordinator, monitoring agents on calls, IEX and CMS tracker, vacation organizer, timekeeper, as well as any other jobs the company needs me to do. Supervised over 250 agents daily, ran daily meetings and recapped for information purposes. Monitored agents on Lunches and breaks to make sure they stayed in adherence with their schedules. Consistent communication with supervisors and managers on agent status.

2007-2008 Catholic Community Services of Southern Arizona, Bisbee AZ

Receptionist on-call, payroll, answering phones, taking messages, submitting mileage claim forms, assisting the Elderly with transportation, working in a women’s domestic violence shelter, cooking, cleaning and listening to the needs of the residents.

2007 Schwan’s Home Foods Sierra Vista, AZ

Driver/Sales Manager ran established route of customers in the Cochise County area. Drove an average of 130 miles a day, was following DOT standards. Daily inspections of vehicles and noting in defects to the proper person. Inventory of truck’s, frozen foods and supplies. Customer service when going door to door for sales route.

2006 4-K Consignment Douglas, AZ

Owner, Report monthly revenue to the state for tax purposes. Organize, operate, maintain inventory of store, as well as the day-to-day functions of the business. Sale new and used items also pay out customers monthly while keeping accurate records of all transactions.

2005-2006 Arizona Department of Corrections Douglas, AZ

Secretary to Business Office, Quarterly Phone Extension Reports, Type RFP‘s for Office Supplies, Order Warehouse supplies and Misc. Vendors (Office Depot, etc.) Maintain Supply area. Type Inmate Letters, Format and Print PACE files, make necessary copies, Receive RFP ‘s by date stamp/and forward, Index, log and file all correspondence. Maintain daily suspense files, Area timekeeper for Business Office and Warehouse staff, Business Office Liaison for SECC, Training Office, Risk Management, and Equipment, Input Bank Reconciliations

Copy monthly cell phone bills, type memos and distribute, E-mail complex copier counts monthly to vendors, Staff housing recorder: Type staff housing agreements, necessary memos to Central Office. Take minutes as necessary, assist in staff housing exterior inspections.

1994-2004 Providence School Department Providence, RI

Secretary to Director of Middle Level Education, Gathering information for grant proposals. Surfing the Internet for research on new standards for the school system. Tracking middle schools' enrollment and public relations. Meeting planning, answering phones, updating contact list, creating distribution lists, etc.

TECHNICAL SKILLS: Windows 3.1, 95, 98, 2000, XP, ME, Office Suite 8, DOS, Excel, Access, PowerPoint, Rumba,

Acrobat 5.0 Outlook, GroupWise, Google, Reg 2000 and QuickBooks

REFERENCES AVAILABLE UPON REQUEST

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