Maggie Shi

Fremont, CA• 415-***-**** • advf1w@r.postjobfree.com

Education

Guangdong University of Foreign - Guangdong, China Bachelor of Arts

Sept. 1984 - May 1988

Sales and Customer Experience

La Mer Beauty Advisor, Neiman Marcus - Palo Alto, CA

● Educates self and client on merchandise, events, promotions, policy, and services

● Demonstrates expert styling and brand knowledge

● Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel

● Takes an omnitude approach to identify and recommend merchandise across all channels

● Utilizes selling tools and store technology to sell across all channels effectively

● Promotes benefits of the InCircle program and opens new accounts

● Generated over $750,000 in revenue for in 10 months

● Overhauled the sales process leading our team to become #2 in the U.S. Neiman Marcus region

Feb. 2022 - Dec. 2022

Clarins Counter Manager, Bloomingdales - Santa Clara, CA

● Greeted guests and engaged in conversation to identify needs and preferences

● Processed cash, credit, and gift card payments using the store POS system.

● Promoted customer loyalty programs and offers, discussing options with guests at check-out

● Recommended new products and provided guidance regarding product formulas and application techniques

● Accepted returned items and processed exchanges or refunds according to store guidelines

● Merchandised and zoned retail cosmetics department to support inventory accuracy

Feb. 2020 - Nov. 2021

Tom Ford Beauty Advisor, World Duty Free Group - San Francisco, CA

● Set and achieve personal sales goals while supporting the goals of the team

● Provided a personalized service helping customers find unique solutions for their cosmetic and fragrances needs

● Perform daily department maintenance tasks including stock work, re-merchandising, display price markdowns, merchandise transfers, and light cleaning.

Nov. 2019 - Feb. 2020

Sales Associate, DFS North America - San Francisco, CA

● Educated and consulted clients on various luxury goods by defining pros and cons for each and provided multiple options

● Learned habits of various high net worth clients from all over the world and tailored specific product mix

● Other responsibilities included inventory control, handling shipments, and ensuring pricing accuracy

Dec. 2007 - Sept. 2019

Skills

● Languages: Native in English, Chinese, Cantonese, and Shanghainese

● Technology: Google Workspace, and Microsoft 365

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