STEFAN ALOYSIUS

Customer Service & Collections Specialist

To further my professional career with an executive level position in a world class company. Seek to diversify my skills in another industry and as part of a larger organisation. Relocation desirable. Experience

2022 - Sun Finance Group Pvt limited Senior Debt Collections Specialist-TL

Micro Finance Business

Team leader in debt collections

Overall handling DC operations and the team

Online money lending

Handiling DC outbound calls

Preparing call reports

Preparing hourly calling counts and breaks

Monitoring agents calls

Monitoring call quality of agents

Payment enter in ERP system

Prepare agents allocations daily basis

Preparing Teblue report daily

Preparing day to day reports of each and every agents work efficiency

Monitoring payment collections daily basis

2022 - 2022 Merchant Bank of Sri Lanka and Finance PLC Junior Executive

Handling NPL/NPA above 360 days arrears loan

facilities.

Coordinating 15 Branches

Regional Branches Recoveries.

Coordinating with branch Manager and recovery

officers.

Branch Visits

Operation Process

Payment Planning

Leasing Loans/Personal loans/Term Loans/Hire

Purchase Loans legal recovery process

2022 - 2022 HSBC HDPL Customer Service Executive 6-Months

Term Deposits

Account Opening

Service Charges Refunding Process

Closure Operation Process

Data Process

Operation Process

2016 - 2021 Softlogic Finance PLC Junior Executive Handling 90,120,150 & NPL Facilities.

Handling and Coordinates (8) Branches including NPL. Coordinating with Branch managers and recovery

officers.

Visit planning & Branch Visits

Handling more than 1000 facilities per month.

Customer Calling

Handling (2) Agencies (GPL- Above 150 Bucket

Portfolio)

Loan Categories- GPL (Group & Personal Loans)/ SME / Atha-Hitha/ Leasing/ Consumer Loans

2016 - 2017 Bartleet Produce Marketing Pvt LTD Tea Executive

Tea Marketing

Tea Tasting

Tea Valuation

Tea Pack Checking

Invoice Marking

Tea grade and prices

Tea Auctioning

Wearhouse Process

Coordinating and Negotiation

Education

2001 - 2014 St.Peters College High School

General Certificate of Advance Level (G.C.E. O/L)

Completed In the year 2011. (Tamil Medium)

General Certificate of Advance Level (G.C.E. A/L)

Completed In the year 2014. (English Medium)

IT

School level Informatics Information Systems (Year 2005 - Credit Pass)

School level Informatics Information Systems (Year 2006 - Credit Pass)

School level Informatics Information Systems (Year 2007 Distinction Pass)

2012 - Royal Institute Diploma

Diploma in Practical English - Royal Institute (Year 2012)

Contact Me

+947********

stefanlazarus1995@gmail.c

om

142/23 A1

Narahenpita, Colombo 05,Sri

Lanka

www.linkedin.com/in/stefan-

aloysius-lazarus

Sports

Represented college Under

11,14,15,18 rugby team in school

level

tournaments.

Represented college 2nd 15 rugby

team in school level rugby

tournaments.

Participated in Inter Class Rugby

tournament. (Champions)

Participated in Inter Class soccer

tournament. (Runners-up)

Represented college rugby team

in Sri Lanka rugby and football

federation rugby tournaments.

Javelin and Swimming.

Skills

Ms Office/ Excel. Leadership.

Communication and Motivation.

Customer Handling and

Negotiations. People

Management. Problem-solving and

Decision-making. Organisation

and Delegation.

Languages

Tamil, English, Sinhalese

Interest

Sports, Music, Movies

References

Available upon request

Contact this candidate