Yolinda Morales

Administrative Specialist

*** ********* *****, ***** *****, Ca 91914

858-***-****

advevq@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly motivated, solutions-focused professional with excellent experience and good facets of administrative office support to

enhance productivity and collection for overall bottom line performance. I am an oriented team player with excellent relationship building skills. Great with projects, correspondence, organization, and consistency. QUALIFICATIONS & ACHIEVEMENTS

Bilingual Spanish & English

Excellent knowledge of general office procedures, methods and equipment with the ability to prepare and maintain accurate records, reports and files utilizing a variety of computer software, and spreadsheet applications. Ensure that all policies and practices are being administered in conformance with established company guidelines. Excellent Customer Service skills include handling customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. KEY SKILLS & AREAS OF EXPERIENCE

Proficient with Microsoft Word, Excel, Outlook, Data Entry, Authorizations, Medicare Benefits, Same and Similar, Raintree Systems, Adobe Acrobat, Google drive, Multi-Line Phone System, Filing, Scanning, Collections, Customer Service, and Work Comp. Fusion Systems, Insurance portals. CAREER EXPERIENCE

Collaborative OT Solutions Administrative Office Manager 7/2/2021 to 6/2/2022 Administrative duties

*Open and closed office- maintaining and ordering office supplies and duties in setting up office.

*Opened all mail and faxed deposits to the biller. Created and generated spreadsheets of daily checks received. Deposited all checks in the bank. Reviewed all denied payments.

* Submitted requests for medical authorizations to doctors and uploaded requests to specific insurance organizations.

* Entered new patients on the system as well as medical authorizations and put them on appointment schedule. Then called patients to confirm. Uploaded new patients on EMR system.

* Collected co-pays and reconciled them all at the end of the month faxed them to biller.

* Collaborated with employees, clients / patient's parents regarding office rules and regulations.

* Problem solver with clients/patient's parents, doctors, referral coordinators, insurance problems and any other office problems.

Medical Resource Specialists Administrative Associate/ Office Manager_ 2018-2021

*Open and Closed Off site office- mail and maintaining supplies, administrative duties in setting up the office.

*Medical Necessity- order entry, ran benefits, verified doctors, facilities, and called patients to verify orders. Ran same & similar through Medicare.

*Created, Scanned HMR and maintained medical files.

*Worked for this office before in 2002 through 2014… ie SEE ADVANCED REHABILITATION TECHNOLOGIES BELOW 2002-2014

Rise Chiropractic Office Office Manager 2017-2018

*Open and Close office- ordered supplies, mail, FedEx, ran errands, paid bills, ran payroll. Covered the front office during daily hours.

*Maintained office administrative duties, supervised staff, read EOBs, and kept budget with spreadsheets. ML Hakim Enterprise Clinical Research Office Manager _ 2016-2017

*Open and Close office- ordered supplies, mail, FedEx, temperature log for clinical studies.

*Deciphered contracts and created Excel enrollment logs for Clinical Trials. Created and maintained files

*Invoiced, billed and followed up on unpaid invoices through calls, email and sending minor reconciliations. South Bay Physical Medicine DME Specialist and Therapy Aide 2014-2016

*Deciphered doctor reports and created Letters of Medical Necessity to be submitted for authorizations,

*Customer Service and scheduling follow ups for patient care based on insurance needs.

*Data Entry for new patient admission when needed. Calendared appointments and demonstrated/dispensed DME.

*Shipping to patients using FEDEX and Ordering specific Durable Medical Equipment for patients.

*Excel Spreadsheets for the tracking of patients care regarding DME.

*Formulated Letters regarding the return of units or status of their treatment with the unit.

*Therapy traction bed, EMS stimulator, Diathermy unit, Leander Traction machine, DRX machine, applied ice and heat pads.

Advanced Rehabilitation Technologies Lien Representative Manager/Collections _ 2002-2014 Contacted private and work compensation insurance companies and collected outstanding balances. Composed collections and negotiation letters. Negotiated outstanding balances with insurance adjusters and attorneys. Filed manual /electronic liens and represented the company at the Workers Compensation Appeals Board. Calendared hearings for staff.

*Managed co-workers & restructured department for more efficiency

*Lia -son for Sales Representatives to collect and furbish information for letter of Medical necessities and refills.

*Generated and composed excel Spreadsheets, along with reports for Sales Projections, maintenance, and delegating staff.

*Customer Service with patients and doctors offices

*Data entry for new patient applications.

EDUCATION: Kearny High School

References: Mary Fleming – 619-***-**** and Camille Thudium 619-***-**** (M.R.S. owners) Jennifer Canaris -619- 948-9449 (C.O.T.S. owner)

Contact this candidate