Customer Service Data Entry

HEATHER JORDAN

Anderson, SC ***** 864-***-**** ****************@*****.***

District General Manager skilled in overseeing operations. Manage team activities and prioritize customer service to build loyalty and retention. Schedule staff, coordinate inventory, and implement processes to control shrinkage. Engage guests with friendly conversation and knowledgeable support to obtain feedback and improve service.

Food safety and sanitation

Budgeting and cost control

Employee training and development

Strategic planning /Time management

Networking and collaboration

Performance evaluations

Cost control and budgeting

Operations management

Product promotion Financial management

Manage operations

Employee relations Improve performance

Staff Management

Employee Scheduling

Customer Service

Business Administration

Sales Reporting/business planning

Strategic Planning

Vendor Management

Recruiting and Hiring

Team Development

Policy Enforcement

Asset Protection

P&L Responsibility

District Standards

Suggestive Selling

District Growth Management

Leadership Skills

Operational Improvements

Shrink Minimization

Team Meetings

Business Management and Development

Profit and Loss/ PnL Statements

District Manager, 12/2021 - Current

Stopaminit – Anderson, SC

Built positive and productive relationships with store and field leadership. Supervised 6 to 8 locations to enforce high-quality standards of operation. Met deadlines by proactively managing individual and team tasks and streamlining processes. Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.

Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.

Held weekly meetings with store managers to identify techniques to overcome sales obstacles. Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EXPERIENCE Assistant General Manager, 07/2020 - Current Zaxbys

Responsible or achieving sales and profit goals

Ensure of adequate staffing and recruitment for the needs of our business Fielded phone calls and complaints from guests

Provided guidance to staff on policies and procedures for daily work and new product roll outs Monitored financial activities such as PNL.

General Manager, 06/2018 - 07/2020

Burger King

Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies

Recognized for excellence in building and motivating management and hourly teams Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures.

General Manager, 10/2013 - 12/2016

Dunkin' Brands

Training of new staff and management

Inventory control (weekly Inventory counting) to be at or below company goal Coordinate schedules and assign shifts

Cash handling, deposits and reconciliation

Account data entry for Financials

Daily store operations.

General Manager, 10/2003 - 12/2012

McDonald's Corporate

Promoted to first assistant manager within 6 months of hire Created an environment where employees were motivated to deliver exceptional customer service Manage and develop several potential swing and salaried managers 5% increase in sales and customer counts during first three months when promoted to General Manager

Inventory management

Maintained staffing level at or above expectation of levels Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies

Advanced store sales position, restructuring departments and modeling customer service techniques to employees

Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures.

Bachelor of Science: Business Management

University of Phoenix - Phoenix, AZ

GPA: 3.87, Graduated with honors

EDUCATION

CM - Certified Servelsafe Manager Certification

CERTIFICATIONS

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