JEAN OLIVIER GASORE

929-***-**** advesl@r.postjobfree.com

PROFESSIONAL SUMMARY

Telecom and IT engineer with eleven years of experience in private companies, non-government organizations, and public sector entities. Particular experience in information and communication technologies, focusing on network systems design, Network Security, Network configuration, implementation and administration, and cybersecurity. Responsible team player with demonstrated ability to coordinate complex projects in multinational and multicultural environments. Fast learner adept at new technology implementation. Friendly user support, client-focused and solution- oriented.

PROFESSIONAL EXPERIENCE

SOS CHILDREN’S VILLAGE INTERNATIONAL

Information and Communication Technology (ICT) Coordinator, June 2019 – September 2022

Monitored ICT equipment in SOS CHILDREN’S VILLAGE INTERNATIONAL for standards compliance across all countries in my charge; developed investment and action plan to achieve compliance with Network Security and Cybersecurity in all offices.

Implemented SentinelOne to comply with cybersecurity and raised cybersecurity awareness among co-workers through training.

Increased service availability and business continuity by up to 99% for more than 150 users in SOS CHILDREN’S VILLAGE and provided both on-site and virtual support to units in five countries,

Set up virtual training rooms during the covid-19 time for training continuity in SOS Regional Training Center,

Identified IT risks and proposed strategies and solutions for risk mitigation

Communicated with managers and stakeholders regarding ICT priorities and strategy for developing solutions organization-wide; prepared with leadership to incorporate emerging technologies into SOS programs according to the strategic goals (cloud technology, compliance with cybersecurity, e-learning platforms adapted to our staff to improve digital skills and raise cybersecurity awareness)

Trained staff members across offices on collaboration platforms, cybersecurity, and digital literacy and maintained strong user satisfaction ratings

Created technology training programs for youth and community members

Maintained Azure AD and managed users and devices through Intune MDM, REVENUE AUTHORITY (OBR)

IP Network Administrator, June 2018 – May 2019

Provided network connectivity and security solutions to 17 offices across the country and to new partners; ensured network quality and availability to 300 users

Maintained high-security connections through IPSec VPN between the Revenue Authority and the public and private key stakeholders as well as other Revenue authorities within the region, enabling smooth tax and financial services processing

Managed relationships and point of presence operations with multiple ISPs

Analyzed technology trends and suggested updates and upgrades as appropriate HUAWEI

Microwave Engineer Consultant, January – June 2017

Collaborated with client to validate the designed Microwave links for merging “Project Tigo-Orange,” resulting in more than 1200 access and aggregation IP links

Designed integration plan to optimize equipment use

Participated in equipment installation and follow-up from link installation to commissioning

Supervised service cutover and dismantling of old links ECONET LEO

IP Network Team Lead, March 2015 – December 2016

Team lead on IP Network strategy for Econet Leo, the telecom company leader with more than 2 million subscribers at that time.

Reviewed and proposed modification on LLD for CORE IP Network migration and to improve network efficiency and network availability

Created documentation for IP Network for easy management and troubleshooting

Provided technical support and consultancy to VPN customers

Optimized bandwidth and balanced IP/MPLS traffic ECONET WIRELESS

Transmission and Satellite Senior Engineer, March 2013 – February 2015

Oversaw and managed the entire transmission network, planning, operations, upgrades, capacity and quality requirements

Performed transport network quality analysis and proposed solutions to mitigate various forms of interference

Reduced network outages through remote monitoring and preventive maintenance

Troubleshoot network and VSAT issues

Managed migration of sites to optical fibre

UCOM

Transmission Network Engineer September 2010 – February 2013

Planned NEC and Huawei MW link; developed link survey, designed links and produced link budgets; and drafted design documents, including MUXs design

Optimized high-quality microwave network

Planned and implemented hybrid transmission links for the 3G phase 1 project

Installed, commissioned and troubleshot microwave links and VSAT

Involved in major Nominal Transmission Plan projects TEACHING EXPERIENCE

Taught operating systems, IP networks, electronics and electricity at private universities in East Africa. Mentored students through internships in IT fields.

EDUCATION & CERTIFICATIONS

NATIONAL INSTITUTE OF TELECOMMUNICATIONS, COMMUNICATION AND INFORMATION TECHNOLOGY, Oran, Algeria

Telecom Systems Engineering Degree, 2010

Certifications:

ITIL2011 Certification

CCNP: Training + Participation certificate

CCNA: Certificate for each Level

Network Security - Protocols edx.org by NYU

Information security: Introduction to Information Security edx.org by NYU

Cybersecurity Compliance and System Administration edx.org by IBM SKILLS

Languages: English, French, Kirundi

Technical Skills: Routing protocols: OSPF, EIGRP, IS-IS, and BGP and a good understanding of TCP/IP and OSI Model, Network Security, DNS, DHCP, L2VPNs, DMVPN, VPLS, LDP, RSVP, Switching technology: STP, RSTP and VLAN, Azure cloud services: Intune MDM, Azure AD and Office365, Software Defined WAN (CISCO Meraki), Team Leadership, Project Management, Conflict management, Anger management, Time management

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