Customer Service Senior Sales

Danny Patrick

510-***-**** *******@*****.*** https://www.linkedin.com/in/danny-patrick-654501187/

Senior Sales Administration Professional

A results oriented Senior Sales Administration Representative with over 17 years of experience in territory management, customer service and field sales support, with a proven track record in continuously exceeding aggressive quotas while providing exceptional customer service, all in accordance with corporate standards.

Recognized as a top performer in Sales Administration team at Abaxis

Extremely detail oriented with the highest levels of quality and ability to meet strict SLAs

Clear understanding of business and team objectives and how my role aligns to its success

Thrives in a fast-paced environment with the ability to handle multiple tasks simultaneously

Commendable collaboration skills with leadership and cross-functional peers

Enjoys leading organizational training and process enhancements

Proficient in MS Office Suite, Salesforce and other CRMs

Professional Overview

Delicato Family Wines Dec 2021- Present

General Line Technician

Responsible for performing all Bag-In-Box (BIB) lines tasks in an efficient, effective, and safe manner. Work rotation may include casing station, for the glass lines, and hand pack and hand stack stations for all the BIB lines. In addition, miscellaneous rework tasks for all the bottling lines.

Key Contributions:

Diligently follows safety, GMP, and ISO procedures and policies to safeguard personal and team member’s safety, wine quality and company property

Hand stacks cases of wine onto pallet and keeps up with the speed of the line throughout the shift

Performs duties on the BIB lines under the direction of the Team Lead or Team Supervisor

Safely transports BIB cases on pallets utilizing a pallet jack to a shrink wrapper and then to a pick-up location throughout the shift

Performs duties in other areas of the production line as requested by the Team Lead or Team Supervisor

Adheres to all quality control specifications

Zoetis (Formerly Abaxis) 2009 to 2020

Senior Sales Administration Representative/ CSR

Successfully manage three territories consisting of 27 Regional Account Managers. Responsible for quote creation, edits, and validation for new and renewal high dollar contracts. Research accounts for possible adjustments or upgrades for rotor growth. Manage training and onboarding of new hires.

Key Contributions:

Subject matter expert in creating opportunities as well as quotes for new and existing business utilizing CRM

Created and maintained a frictionless workflow due to consistent communication with sales managers, order management, finance, and sales operations in order to quickly resolve any processing issues or discrepancies.

Recognized for fast turnaround, data integrity and continuously exceeding daily quota and meeting 2-day SLA

West Coast Novelty 2000-2009

Sales Administration Representative

Employed by the nation’s largest distributor of licensed sports merchandise and successfully managed their highest revenue account, Walmart Stores, through exceptional account management. Managed over 2,000 stores for the Walmart account, ensuring product availability at all times. Proactively engaged with cross-functional teams including Customer Service, Sales Representatives, Buyers, and Accounting. Prioritized and analyzed incoming projects to ensure project completion within specified timeframe

Key Contributions:

Managed high volumes of direct orders by prioritizing efficiently and acting with a sense of urgency regardless of quote dollar value

Prepared high-quality, high-volume products for retailers under tight SLA

Provided daily complex service support case analysis and resolutions, data research, and reporting consistently extremely meeting time and business sensitive deadlines

Smart & Final 1995-2000

Senior Customer Service Manager

Led a small, high performing team responsible for managing day to day operations for this highly transaction high volume wholesale grocery store.

Key Contributions:

Responsible for day-to-day operations, ordering, training, supervising employees, store marketing, profits, all controllable expenses, inventory, cash, and shortages

Determine stock needs, interact positively but strategically with vendors, salesmen and customers, monitor receiving goods, maintain inventory and minimize waste and pilferage

Facilitate the delivery of goods and merchandise for the wholesale grocery store

Oversee daily cash balances and reconciliation before close of business to ensure accurate bookkeeping

Education

Applied Associates in Kinesiology / Minor of Science California State University of Hayward

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