BONNIE ELIZABETH SPECTER

Kuna, ID *****

505-***-**** adverw@r.postjobfree.com

linkedin.com/in/bonnieelizabethspecter

LOGISTICS OPERATIONS PROCUREMENT CUSTOMER SUPPORT

Supply Chain Logistician and Navy Veteran leveraging 20+ years of proven experience in logistic operations, warehouse management, and customer support. Proven ability to interact and collaborate with multiple levels of management and diverse cultural audiences. Senior Business Process Analyst specializing in financial management and vendor management with expertise in daily administrative functions across diverse departments. Recognized for enhancing training techniques and exceptional leadership skills while maintaining operational efficiency. Initiative-taker with strong attention to accuracy, excellent communication skills, and the ability to work in fast-paced team environments. Excels at root cause analysis and identification of shortfalls and areas of improvement to meet the needs of the business. Career supported by an Associate of Arts in Integrated Studies.

Supply Chain Management

Qualitative Assurance

Vendor Relations

Contract Administration

Warehousing Transportation

Customer Service Care

Compliance Regulations

Policy Implementation

Inventory Management

Procurement Management

Inventory Control

Microsoft Office 365

PROFESSIONAL EXPERIENCE

T-Mobile Resources LLC Kuna, ID 2013 – 2022

Senior Business Process Analyst

Prepared over 600 financial legal documents to verify rates and lease value for interim and quarterly payments

Reviewed and prepared contracts for procurement of materials from Nokia and Ericsson satisfying purchase of over 1,000 orders annually

Perform quality assurance audits on 1,000 invoices and orders requests from Material Planning for procurement of cell phone tower material for new builds and updates within the US and Puerto Rico markets

Managed capital and non-capital lease purchases of network material requirements while maintaining a $1.2B annual budget for 3 fiscal years

Conducted risk management and quality audit of SAP data on over 1,000 purchases annually verifying and tracking variances on material quantity, dollar value, nomenclature, and SKU in AIMs Warehouse Management System

Provided senior leadership with leasing and legal contracts reviewed for accuracy for annual budget reports that were submitted and approved by Board of Director’s, verified material movement, financial reporting, contracts, and invoices, forecasting fiscal budget for future years

Transportation & Fleet Management Assistant responsible for the alignment of fleet transportation requirements with market and regional partners; coordinated the procurement and registration of new vehicles and the retirement of older vehicles

Customer Retention Representative

Top performer for sales and customer satisfaction in account management, reconciliation, and sales

Supported the enhancement of customer retention, satisfaction, revenue, and profitability objectives of T-Mobile

Investigated complex issues including those that cannot be dealt with during the first call and contacted customers with resolutions, disputed transactions, fraud, double payments, and related issues

BONNIE ELIZABETH SPECTER PG. 2

Customer Retention Representative continues

Performed daily outreach calls to clients to verify information, received updates and to offer or give any assistance needed

Provided excellent customer service to both staff and customers, and performed other duties as defined by the Manager and Director

Retail Support Line Representative

Retail Sales support and customer service for new and existing accounts, billing, and sales

Received calls and provided exceptional listening skills to determine the nature of their call and address their inquiries in a professional manner

Quickly and effectively solved customer challenges to include following up to ensure remediation

Maintained quality control seeking new ways to improve customer service

United States Navy – Various Locations 1999 – 2013

Medical Logistics Specialist

Received, examined, inspected, identified, cataloged and processed over 300K supply items

Managed over 325 lines of Authorized Stockage Listing and $5 million worth of medical supplies with zero loss

Conducted replenishments and supply missions and ordered necessary equipment, rations, parts, and needed supplies to meet unit requirements and readiness standards

Communicated consistently with outside organizations to coordinate maintenance on unit equipment to maintain unit readiness to 100%

Prepare project reports and notifications and communicates project status to respective internal and external stakeholders and key project sponsors

EDUCATION CERTIFICATIONS

Associate of Arts, Integrated Studies Central New Mexico Community College 2018

NMLS ID 2354454 Idaho and National Certification 2022

TECHNICAL COMPETENCIES

Software: Microsoft Office Suite 365

Operating Systems: Mac / Microsoft Windows

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