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Recovery Specialist Customer Service

Location:
Brockton, MA
Posted:
February 17, 2023

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Resume:

G

Vanessa

Guerrier

508-***-****

vanessaguerrier1@gma

il.com

Brockton, MA 02301

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Safety and Risk Assessments

Progress Monitoring

Active Listening

Fluent in Spanish, French and Haitian

Creole

EXPERIENCE

Marketing Manager

Miami, FL

Taxfit/ Mar 2020 to Current

Conducted research to determine ideal markets for products and services. Coordinated marketing events for showcasing product and service offerings. Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.

Expanded personnel skill sets by mentoring marketing team both individually and in groups.

Managed creation of marketing materials, collateral and sales support tools. Recovery Specialist (RS)

Brockton, MA

High Point Treatment Center/ Feb 2022 to Jan 2023

Supervised adult offenders to monitor compliance with court ordered conditions. Observed emotional and physical conditions of inmates to identify and proactively address concerns.

Established strong work network by building professional relationships with physicians and fellow employees.

Assisted patients improve social relationships and engagement. Identified and addressed individual mental health challenges to support patients. Performed checks and assigned for 1:1 by doctor's order. Cook Helper

Norwell, MA

KFC Restaurant/ May 2015 to Jun 2020

Followed recipes and customer requests to prepare meals. Stored perishable food items in freezer or refrigerator to protect from spoilage. Operated industrial mixers and other food processing machinery to support kitchen operations.

Prepared meats, vegetables or desserts according to orders or instructions. Transported trash to dumpster, properly disposing of expired food items. Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Sales Manager

Port-Au-Prince, Haiti

Deka Group/ Apr 2011 to Jul 2015

Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.

Created and maintained sales environment to support business objectives. Achieved company growth and brand development through market expansion and sales.

Tracked monthly sales to generate reports for business development planning. Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability. Maintained professional network of potential clients and business opportunities. EDUCATION AND TRAINING

Home Health Aide (CNA): Nursing

Catholic Charities Expected in Mar 2023

Brockton

Associate of Science: Business Administration

Universidad Dominico Americano Sep 2011

Santo Domingo (DR)

High School Diploma

St François D'assis Jun 2003

Port-Au-Prince (Haiti)

LANGUAGES

Haitian Creole:

Native/ Bilingual

French:

Native/ Bilingual

Spanish:

Professional



Contact this candidate