Address

***** ********* **

Edmond, OK *********

Email

adveqe@r.postjobfree.com

Phone Number

405-***-****

** *****' experience as CNA (still obtain license) working in nursing homes, hospitals, physician's office

Certified Medication Technician

Punched, passed and documented all medications to 70 person facility within the state regulated time-frame

As medications inventory got low, contacted physicians for refills and/or other medications needed

Performed fingersticks

Monitored blood pressures and pulse

Experience covers cardiology department and Alzheimer ward Maintain accurate and timely patient records

Effectively work with physician, staff, patient and family members in a professional manner; while maintaining confidentiality in accordance to HIPPA regulations Familiar with general anatomy and medical terminology Remarkable communication and listening abilities with outstanding organizational and interpersonal skills

Effective time management and attention to detail to accomplish multiple high-priority objectives Enjoys providing excellent customer service and dealing with the public Maintain patient confidentiality

Demonstrated record of high performance standards, including attention to schedules, deadlines, quality of work and capable of handling multiple projects concurrently Recognize patient's needs to instills sense of calmness Adept communicator, interact effectively with doctors, patients, family members and the general public

Oct 2019 - Mar

2022

Customer Service Representative

Oklahoma Natural Gas

401 N Harvey, OK, United States

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods Solicit sales of new or additional services or products Determine charges for services requested, collect deposits or payments, or arrange for billing

DANIA BASSETT

Certified medication Technician

Work Experience

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Check to ensure that appropriate changes were made to resolve customers' problems

Refer unresolved customer grievances to designated departments for further investigation

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Providing Consultation and Advice to Others

Communicating with People Outside the Organization Working with Computers

Judging the Qualities of Objects, Services, or People Analyzing Data or Information

Assisting and Caring for Others

Communicating with Persons Outside Organization

Communicating with Supervisors, Peers, or Subordinates Developing Objectives and Strategies

Documenting/Recording Information

Establishing and Maintaining Interpersonal Relationships Evaluating Information to Determine Compliance with Standards Getting Information

Identifying Objects, Actions, and Events

Interacting With Computers

Interpreting the Meaning of Information for Others Making Decisions and Solving Problems

Monitor Processes, Materials, or Surroundings

Monitoring and Controlling Resources

Organizing, Planning, and Prioritizing Work

Performing for or Working Directly with the Public Processing Information

Provide Consultation and Advice to Others

Resolving Conflicts and Negotiating with Others

Scheduling Work and Activities

Selling or Influencing Others

Staffing Organizational Units

Thinking Creatively

Updating and Using Relevant Knowledge

Experience with: Zoom, Skype, Microsoft Teams, Microsoft SharePoint, Microsoft OneNote, Microsoft Exchange, Google Sites, Dropbox, Customer account management software, Customer service and support software, Customer service knowledge generation software, Microsoft Excel, Microsoft Outlook, Microsoft Word, Desktop computers, Multi-line telephone systems, Wireless telephone headsets, Wireless telephone systems, Kronos Workforce Timekeeper, Microsoft Internet Explorer, Microsoft Windows, Data entry software, Adobe Systems Adobe Flash, Virtual private networking VPN software, Google Docs

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