Brandi Creel

Professional Manager and with a perfect candidacy for any Customer Client relationship with over 12 years expertise with a focus on providing individualized service to all customers. By recommending products and services that reach customer's needs, support the branch to achieve its sales targets. Thorough understanding of banking regulations and compliance issues. Along with following strict security and compliance procedures to protect revenue and client information. Excellent reputation for resolving problems and improving customer satisfaction. Clear understanding of day to day task with the knowledge and training needed to properly and efficiently do my job above and beyond. Motivated to learn, grow and excel in any industry that allows me to utilize my many skills and experiences in depth to benefit and profit the Company I work for.

Dalhart, Texas 79022

(806)922- 8858

adveqa@r.postjobfree.com

EXPERIENCE

Liberty Mutual Personal Lines, Little Rock, Arkansas — CSR (remote)

October 2022 - Current

Best West Nursanickel Hotel, Dalhart, Texas — Front Desk Manager

March 2017 - November 2022

Toot n Totem 101, Dalhart, Texas— Assistant Store Manager

January 2016 - February 2017

EDUCATION

Columbia Southern University, Orange Beach, Alabama — BA General Psychology

January 2020-Current

Amarillo College, Amarillo, TexasAAS in Psychology -

January 2017-August 2019

SKILLS

*Focused Based on Customer Customer Service

*Counsel Customers on their policies

*Payment and Bill Management.

*Facilitated the highest quality of customer service regarding policies and procedures when resolving complaints and answering questions.

* Performed executive recruitment procedures which included application review, interviewing, hiring, new-hi re training and employee termination.

* Managed Employee schedule.

* Managed department upkeep and maintenance

* Demonstrating attention to detail, exibility, and innovation in problem solving.

* Assisted in the hiring and evaluation of associates/assessing Work related issues and employee personal and professional work related plans.

* Experience in a retail sales environment with increasing levels of responsibility and strong working knowledge of general retail practices and procedures.

* Maintained superior professional standards in visual merchandising, inventory management, operations, opening/closing procedures, and loss prevention.

* Developed and managed the operating budget to ensure sales goals were met on a cost effective basis.

* Devised and implemented new training methods and quickly became the primary trainers of new store personnel.

* Provided needs analysis and problem resolution to store and stockroom managers as well as merchandisers

* Maintained greeting card department

* Reordered merchandise

* Straightened merchandise on display

* Setting up and taking down seasonal merchandise* Setting up new store locations

* Control inventory and overstock while maintaining proper product rotation.

* Developed a professional working relationship with store management, associates and other merchandising retailers.

Dalhart, Texas 79022

(806)922- 8858

adveqa@r.postjobfree.com

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