Shannon Cowell

**** ***** **** **, *********, Fl

386-***-****

advepg@r.postjobfree.com

Objective: Hardworking, Reliable and able to learn fast, with strong communication and organizational skills. I am looking for a company that will allow me the opportunity to apply my experiences.

Education: Perry High School 1988

Professional experience:

Advance America Manager/Area Manager 2009-2015

I.Generated and updated customer information on accounts

II.Attend incoming calls and customers coming into the center and answering all questions.

III.Trained and developed new employees

IV.Audited stores to ensure all aspects of the businesses were in compliance with federal, state and company guidelines

V.Up selling other products we had to offer our customers for their needs

Coast Dental Office assistant 2007-2008

I. Check in patients/ update insurance and personal information

II.Ensure that we are billing insurance with correct code/ prior authorization

III.Answer phones and schedule appointment/ specialist

IV.Input payments and send out Billings

Dr. Kousa Manager 2003-2005

I.Answered phones and checked patients in

II.Billed insurance / patients/ collected copays

III.Appointments with pharmaceutical representatives/ personal appointments

IV. Set up specialist/ therapy/ or any medical needs Dr requested

V.Insured that all information was updated in the system

Skills and areas of expertise:

lCustomer service/ Front desk management / Telephone etiquette

lAccount receivables and payable

lData Maintenance / computer literay

*Note the last three years I have been running our family lawn care business.