LEDENA FLOYD

advepc@r.postjobfree.com 843-***-**** Conway, SC 29527

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experienced and proactive Office Administrator offering eight years of progressive office settings serving Church, physician’s office, and 501 C3 office needs. Creative, energetic professional skilled in office administration, business communications, team collaboration. Personable and dedicated employee with extensive experience in public office settings as well as in a medical office. Certified Phlebotomist, who can recertify after having been out of the field for a few years. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses through excellent face to face or over the phone communication. Gifted at working with all types of people. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer, client or patient a positive and memorable experience.

Skills

• Documentation and Reporting

• Verbal and Written Communication

• Teamwork and Collaboration

• Goal Setting

• Administration and Reporting

• Scheduling and Coordinating

• Employee Coaching and Motivation

• Recruitment and Hiring

• Work Planning and Prioritization

• Planning Events

• Donor and volunteer Relationship Management

• MS Office

• Interpersonal Relations

• Calm Under Pressure

• Time Management

• Strategic Planning

• Computer Skills

• Professional and Courteous

• Customer Service

• Decision Making

• Good Judgment

Experience

Child Evangelism Fellowship of the

Greater Pee Dee Conway, South Carolina

Office Administrator

11/2018 - Current

• Created memos, letters and other documents, fostering internal and external communication.

• Processed financial documents, contracts, expense reports and invoices.

• Interacted professionally with donors, volunteers and inside personnel, answering questions and responding to phone and email inquiries.

• Organized team activities to build camaraderie and foster pleasant client and volunteer experiences.

• Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.

• Explained company personnel policies, benefits and procedures to employees or job applicants.

• Assisted volunteers with the online application process.

• Maintained donor applications and prepared them for background checks using national background check programs.

• Produced thorough, accurate and timely reports of project activities.

• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Filtered emails based on importance and escalated issues to leadership.

• Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.

• Reviewed completed work to verify consistency, quality and conformance.

• Replenished office supplies, placing new orders for restocking to maintain inventory.

• Interviewed prospective employees and provided input to HR on hiring decisions.

• Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.

Langston Baptist Church Conway, SC

Office Administrator

01/2015 - 10/2018

• Delegated work to staff, setting priorities and goals.

• Created advertising, sermon notes, and publication material for all church functions.

• Recorded staff proceedings by preparing agendas and minutes.

• Interviewed prospective employees and provided input to HR on hiring decisions.

• Interacted professionally with congregants, vendors and inside personnel, answering questions and responding to phone and email inquiries.

• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

• Resolved congregant inquiries and complaints requiring management-level escalation.

• Reviewed completed work to verify consistency, quality and conformance.

• Produced thorough, accurate and timely reports of project activities.

• Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Managed service agreements with vendors, insurance companies and purchase orders to drive budget performance and meet schedule requirements.

• Managed staff of six and assisted on several committees to oversee functions of the church.

• Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.

• Explained company personnel policies, benefits and procedures to employees or job applicants.

• Filtered emails based on importance and escalated issues to leadership.

• Organized team activities to build camaraderie and foster pleasant workplace culture.

• Assigned work and monitored performance of project personnel.

• Replenished office supplies, placing new orders for restocking to maintain inventory.

• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various church benefits.

• Created memos, letters and other documents, fostering internal and external communication between staff, deacons and congregants. B&B Communications Myrtle Beach, SC

Sales Representative Team Leader

11/2011 - 12/2014

• Expanded territory by cold-calling retail leaders across product lines and upselling vendor partnerships.

• Adhered to company initiatives and achieved established goals.

• Presented products and services to prospective and existing customers to meet client needs.

• Listened to customer needs to identify and recommend best products and services.

• Created successful strategies to develop and expand customer sales. Helped create sales pitch for churches and day care centers.

• Demonstrated product features to align with customer needs.

• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

• Ability to build quick rapport.

• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

• Reduced process lags by training employees on best practices and protocols. Served as trainer for new employees.

• Identified customer needs by asking questions and advising on best solutions.

• Recruited, interviewed and trained new hires to optimize profitability.

• Performed quality control for sales acquired during the day onsite and in offsite offices.

Carolina Health Specialists Myrtle Beach,

SC

Certified Phlebotomist

09/2009 - 11/2011

• Observed patient for unusual reactions or events to take appropriate action under established guidelines.

• Identified patients using proper procedures prior to specimen collection.

• Verified collection orders and communicated discrepancies to nurses.

• Treated blood-related chronic disorders by performing therapeutic phlebotomy.

• Coordinated workflow based on stat, schedule, or outpatient needs.

• Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.

• Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.

• Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.

• Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.

• Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.

• Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.

• Transported specimens following established protocol for temperature and light.

• Maintained fully stocked phlebotomy cart, carrier and station.

• Conducted various blood tests and updated results into paper and electronic charts.

• Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.

• Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.

• Upheld donor confidentiality throughout intake and collection process.

• Collected specimens for drug screens, paternity tests and alcohol tests.

• Prepared and packaged specimens for courier transport.

• Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.

• Labeled blood vials with critical information like time of collection, date and patient name.

Education and Training

Horry Georgetown Technical College Conway, SC

Certified Phlebotomist in Phlebotomy

06/2010

Horry Georgetown Technical College Conway, SC

Some College (No Degree) in Physical Therapy Assisting Southeastern Community College Whiteville NC

Some college (No Degree) transferred credits to Coastal Community College 1990-1992

Tabor City High School

High School Graduate Certificate

1986-1990

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