Luvedith Gore

Shelby, NC *****

adveok@r.postjobfree.com

+1-804-***-****

Personbable and deadline driven, experienced in working in a fast paced environment. Solid team- player who offers a positive and cooperative attitude. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Supervisor

Big Bargain Lot Furniture and Uhaul - Riverdale, GA February 2020 to August 2021

Assist customers and staff with sales and reservations, sales and purchases of furniture and uhaul equipment. Scheduling, payroll.

Customer Service Representative

Uhaul - Riverdale, GA

November 2018 to January 2019

Assisted customers with rental of equipment and storage by taking credit card or cash payment. Caregiver

Victory Assisted Living - Petersburg, VA

February 2018 to May 2018

Monitored clients progress to report any necessary changes. Administered medication as directed by care plan. Helped client with activities of daily living, including personal hygiene. Developed a strong trusting rapport with each client to facilitate the best care possible. Front Desk Agent

Country Inns & Suites - Petersburg, VA

June 2017 to December 2017

Reserved guests rooms over the phone or in person via computer for travelers and provide confirmation. Handled the complaints and concerns of guests and contacted housekeeping or maintenance with problems with guests room.

Supervisor

STARTEK - Petersburg, VA

June 2007 to December 2008

Managed 12 employees, including frontline tier I and tier II agent product support and certification. Automated document flow by maintaining coaching and development sessions, time-off request and payroll into database. Communicated policy updates and information to team to enhance goal efficiency. Built and maintained effective relationships with peers and upper management. Education

Associate in Travel and Tourism

Betty Owens School - New York, NY

August 1991 to May 1992

High school diploma or GED

Skills

• CSR

• Call Center

• Customer Service

• Customer Care

• Medical Billing And Coding (10+ years)

• Microsoft office (10+ years)

• Customer Support

• Medical Terminology

• Medical Records

• Medication Administration

• Caregiving

• CPT Coding

• ICD-10

• Patient Care

• Insurance Verification

• Medical Scheduling

• Medical Office Experience

• Transcription

• Supervising Experience

• ICD-9

• Hospital Experience

• Clerical Experience

• Typing

• Computer hardware

• Databases

• Microsoft Excel

• Math

• Data entry

• Time management

• Business Administration (5 years)

• Data entry (10+ years)

• Communication skills

• Front desk

Certifications and Licenses

CPR/First Aid

Assessments

Proficiency with Microsoft Office: Mail & Calendar (PC) — Completed February 2020

Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Completed

Call Center Customer Service — Proficient

November 2020

Applying customer service skills in a call center setting Full results: Proficient

Customer focus & orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Work style: Perseverance — Proficient

February 2020

Staying focused on a long-term goal despite difficulties, valuing productive use of one's time, and striving for excellence

Full results: Proficient

Customer focus & orientation — Highly Proficient

April 2022

Responding to customer situations with sensitivity Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Worked as patient registration rep. Blue Cross/Blue Shield claims processor, offsite coordinator.

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