Data Entry Call Center
Resume:
Luvedith Gore
Shelby, NC *****
************@*****.***
Personbable and deadline driven, experienced in working in a fast paced environment. Solid team- player who offers a positive and cooperative attitude. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Supervisor
Big Bargain Lot Furniture and Uhaul - Riverdale, GA February 2020 to August 2021
Assist customers and staff with sales and reservations, sales and purchases of furniture and uhaul equipment. Scheduling, payroll.
Customer Service Representative
Uhaul - Riverdale, GA
November 2018 to January 2019
Assisted customers with rental of equipment and storage by taking credit card or cash payment. Caregiver
Victory Assisted Living - Petersburg, VA
February 2018 to May 2018
Monitored clients progress to report any necessary changes. Administered medication as directed by care plan. Helped client with activities of daily living, including personal hygiene. Developed a strong trusting rapport with each client to facilitate the best care possible. Front Desk Agent
Country Inns & Suites - Petersburg, VA
June 2017 to December 2017
Reserved guests rooms over the phone or in person via computer for travelers and provide confirmation. Handled the complaints and concerns of guests and contacted housekeeping or maintenance with problems with guests room.
Supervisor
STARTEK - Petersburg, VA
June 2007 to December 2008
Managed 12 employees, including frontline tier I and tier II agent product support and certification. Automated document flow by maintaining coaching and development sessions, time-off request and payroll into database. Communicated policy updates and information to team to enhance goal efficiency. Built and maintained effective relationships with peers and upper management. Education
Associate in Travel and Tourism
Betty Owens School - New York, NY
August 1991 to May 1992
High school diploma or GED
Skills
• CSR
• Call Center
• Customer Service
• Customer Care
• Medical Billing And Coding (10+ years)
• Microsoft office (10+ years)
• Customer Support
• Medical Terminology
• Medical Records
• Medication Administration
• Caregiving
• CPT Coding
• ICD-10
• Patient Care
• Insurance Verification
• Medical Scheduling
• Medical Office Experience
• Transcription
• Supervising Experience
• ICD-9
• Hospital Experience
• Clerical Experience
• Typing
• Computer hardware
• Databases
• Microsoft Excel
• Math
• Data entry
• Time management
• Business Administration (5 years)
• Data entry (10+ years)
• Communication skills
• Front desk
Certifications and Licenses
CPR/First Aid
Assessments
Proficiency with Microsoft Office: Mail & Calendar (PC) — Completed February 2020
Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Completed
Call Center Customer Service — Proficient
November 2020
Applying customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Perseverance — Proficient
February 2020
Staying focused on a long-term goal despite difficulties, valuing productive use of one's time, and striving for excellence
Full results: Proficient
Customer focus & orientation — Highly Proficient
April 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Worked as patient registration rep. Blue Cross/Blue Shield claims processor, offsite coordinator.
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