HAMILTON

PIGOTT

adveo4@r.postjobfree.com

601-***-****

Hattiesburg, MS 39653

Fast-working Freight Handler with experience in unloading cargo with proper procedures. Committed to quality assurance and efficient work after long hours with knowledge and use of inventory management systems and data entry systems. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

PROFESSIONAL SUMMARY

Home Depot - Freight Handler

Brookhaven, MS • 09/2021 - 01/2022

Mississippi Department Of Education - IT Support

Specialist

Jackson, MS • 07/2019 - 01/2020

WORK HISTORY

• Loaded and unloaded trucks.

• Rigged trucks and secured cargo.

Verified and noted count and condition of cargo

received.

•

Blocked and braced freight to prevent shifting and product damage during transport.

•

• Organized products to streamline packing procedures. Used handheld scanners to efficiently track and

maneuver freight throughout distribution network.

•

Developed and tested new product offerings prior to release to assist the development team in bug

identification.

•

Offered new customers training to reduce frustration and improve customer satisfaction.

•

Created help desk tickets, troubleshot and resolved desktop issues.

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Provided Tier 1 IT support to non-technical internal users through desk side support services.

•

• Resolved diverse range of technical issues across multiple SKILLS

Hand and Power Tool

Operation

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• Standards Compliance

• Loading and Unloading

Physical Strength and

Stamina

•

• Decision Making

• Loading Dock Operations

• Cargo Sorting

• Work Order Following

• Reaction Time and Speed

• Data Entry

• Microsoft Office

• Inventory Tracking

Copiah-Lincoln Community

College

Wesson, MS • Expected in

01/2024

Associate of Applied

Science: Computer And

Information Sciences

EDUCATION

systems and applications for customers and end-users across various time zones.

Updated and modified SAM to maintain required

performance metrics and safeguard against security flaws.

•

Managed backup and recovery of valuable SQL data

assets to safeguard availability and comply with

applicable regulations.

•

• Delivered onsite technical support for 300 employees. Prepared new computers and mobile devices according to internal policies on standardized software and

security deployments.

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Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.

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Answered questions and provided information to

customers about new software or hardware.

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Maintained and operated AV equipment for use during internal presentations and client-facing events.

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Determined hardware and network system issues using proactive troubleshooting techniques.

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Provided documentation on start-up, shut down and

first-level troubleshooting of technical processes to support desk staff.

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Monitored systems in operation and input commands to troubleshoot areas.

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Translated complex technical issues into digestible language for non-technical users.

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Documented transactions and support interactions in system for future reference and addition to knowledge base.

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• Activated accounts for clients interested in new services. Submitted service tickets for equipment maintenance requests.

•

Provided support for networking protocols and

characteristics.

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Collaborated with colleagues in both domestic and

international support facilities.

•

Loaded software, granted permissions and configured hardware for new employees as part of onboarding

process.

•

Contact this candidate