Margo Noyes

Teller/ Customer Service Ambassador

Address: **** ***** ****** **** ******** City, Ok 73159

Phone 405-***-****

E-mail advekv@r.postjobfree.com

Work History

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Teller

CSD Ambassador

Defense Commissary Agency-Tinker AFB Oklahoma City, Oklahoma

32 hrs/week

$36,956.00/yr

●Deadline-focused Teller/ Customer Service Ambassador, highly effective at operating in fast-paced settings. Resourceful, forward-thinking and proactive with remarkable sense of market and customer positions. I am familiar with 40-1 regulations, best practices, and success strategies. Excellent communication, decision- making and planning abilities. Accomplished management professional with 5 years of career progression in Finance operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator with English fluency and well-versed in employee, vendor and partner relations.

-Strong account analysis skills

-Night and safe deposit procedures

- 30-40 WPM typing speed

-Relationship building and management -Cheerful

-Analytical

-Rapid data entry skills

-Excellent time management skills -People-oriented

-Positive

-Detail-oriented

-Cash handling expertise

-use handheld terminals to gather data necessary to update and adjust inventory.

-ensure optimal shelf space allocation for available stock.

-proficient with Emerald POS systems.

-Front-end operations including patron identification, customer inquiries, check out using Emerald POS system.

-Non-perishable items stock control including transporting item and stocking shelves when the need arises without being prompted.

-Meat display and price inquiries, and timely return of product from front-end to meat department for quality freshness.

-Produce inspection display and rotate if need be, adjust price difference/adjustment.

-Account maintenance, supply and computer operations.

2016-01 -07-2020

Teller/Customer Service Ambassador(US)

Defense Commissary Agency-Schinnen, Schinnen, Netherlands

28 hrs/week

$33,000.00/ yr

Checked amount details and fraud markers for transaction papers such as checks

and paper WIC-O checks using CART system..

●Maintained balancing record with 100% rate of accuracy.

●Organized and removed paper banking files no longer in use.

●Upheld strict financial controls by keeping funds secure and accurately transferring monies.

●Process daily vault and ATM audits with zero error rate.

●Rapidly and efficiently prepared cash and change orders.

●Executed customer transactions,debit,credit and WIC-O checks.

●Promoted products or services to each customer to consistently achieve sales targets.

●Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.

●Maintained friendly and professional customer interactions.

●Handled various accounting transactions.

●Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

●Conducted newcomers briefing to incoming Active Duty Military members and their families as well as civilian contractors assigned to Joint Force

Commission-Schinnen/Brunssum.

Senior Medical Assistant 06/2012-06/2015

Oklahoma University Physicians-Adult Urology, Oklahoma City, Oklahoma

40 hrs/week

$38,000/yr

●Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.

●Obtained client medical history, including medication information, symptoms and allergies.

●Collaborated with medical and administrative personnel to maintain patient- focused, engaging and compassionate environment.

●Maintained detailed records of test results by entering data and patient information into computer.

●Directed patients to exam rooms, fielded questions and prepared for physician examinations.

●Documented vital signs and health history for 50-70 patients every day. Explained procedures to patients to reduce anxieties and increase patient cooperation.

●Oriented and trained new staff on proper procedures and policies. Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.

●Prepared and administered medications to alleviate patient symptoms. Sanitized, restocked and organized exam rooms and medical equipments.

●Self-cathetererization teaching for male and female patients and provide DME supplies.

●Supported duties for diagnostic and technical treatment procedures, such as setting up cystoscopy or vasectomy and operating special medical equipment and apparatus.

●Taught patients about medications, procedures and care plan instructions. Called and faxed pharmacies to submit prescriptions and refills.

●Performed clerical duties, such as word processing, data entry, answering phones and filing.

●Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes including Suprapubic tube changing.

●Followed all appropriate procedures to minimize patient's exposure to radiation when assisting interstim for bladder stimulation.

Medical Assistant 03/2009- 05/2012

Integris Internal Medicine, Edmond, Oklahoma

40 hrs/week

$36,000.00/yr

●Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.

●Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.

●Sanitized, restocked and organized exam rooms and medical equipment. Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

●Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.

●Implemented care and efficiency improvements to support and enhance office operations.

●Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

●Obtained client medical history, including medication information, symptoms and allergies.

●Collaborated with medical and administrative personnel to maintain patient- focused, engaging and compassionate environment.

●Completed clinical procedures and gathered patient data for interpretation by physician.

●Explained procedures to patients to reduce anxieties and increase patient cooperation.

●Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.

●Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.

●Collected all pertinent data and calculations to aid physician in interpreting results.

●Tested and recorded blood glucose levels.

●Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.

Tricare Enrollment Specialist 02-2006/02-2007

Kadena AB Medical Group, Kadena AB, Okinawa

40 hrs/week

$25,000/yr

●Improved quality processes for increased efficiency and effectiveness. Developed standard operating procedures and document workflows for current and future process steps.

●Determined and recommended methods to address improvement opportunities.

●Conducted training and change management processes to improve operations.

●Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.

●Managed quality assurance program including on site evaluations, internal audits and customer surveys.

●Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Worked with Acitve Duty military personnels, dependents and retirees as customers to understand requirements and provide exceptional customer service.

●Investigated and resolved customer complaints to foster satisfaction.

●Followed quality standards and procedures to minimize errors and maximize customer satisfaction.

2005-01 - 2006-01

Medical Coder/Billing

Camp Lester Hospital, Chatan, Okinawa,Japan

40 hrs/week

$22,000.00/ year

●Reviewed patient charts to better understand health histories, diagnoses and treatments.

●Used CHCS to assign procedure and diagnostic codes to patient records for billing purposes.

●Verified signatures and checked medical charts for accuracy and completion. Entered orders into EMR system efficiently and without errors.

●Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.

●Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.

●Accurately selected proper descriptive code when more than one anatomical location was indicated.

●Correctly coded and billed medical claims for various hospital and nursing facilities.

●Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.

●Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.

●Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.

●Initiated, performed and documented quarterly coding audits for physicians. Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement. Guarded against fraud and abuse by verifying all coded data accurately reflected services provided.

●Resourcefully used various coding books, procedure manuals and on-line encoders.

●Interacted physicians and other healthcare staff to ask questions regarding patient services and ensure chart accuracy.

11/2001- 12/2003

Emergency Room Technician

Boca Raton Community Hospital -Emergency Department

40 hrs/week

$ 11.57/ hr

●Assess patients in triage, collect information for S/S i.e. nature of their visit.

●Measured patient pulse oximetry.

●Measured patient spirometry.

●Directed patients to exam rooms, fielded questions and prepared for physician examinations.

●Escorted patients to examination rooms.

●Balanced, calibrated and recorded appropriate hemodynamic data. Welcomed patients and inquired about wellbeing since last treatment. Collected and documented patient medical information such as current and past medical condition.

●Participated in Continuous Quality Improvement (CQI) activities.

●Attended required training, education and meetings.

●Taught patients about medications, procedures and care plan instructions. Made appointments in IDX.

●Collected histories, vitals and current complaints via patient interviews. Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.

●Performed clerical duties, such as word processing, data entry, answering phones and filing.

●Venipunture and giving injections as directed by attending ER physician.

Education

2001-11 - 2002-11- Completed Medical Assisting Certificate at Concorde Career College,Lauderdale Lakes,Fl

-graduated Vice-president of the student council and student of the year award. I was the main graduate speaker for our graduation that year.

2000-04 - 2001-04- Completed EMS/Emergency Medical Technician Certificate @ City College - Margate,Fl

-this was a Certificate of Completion and I couldn't locate my diploma since I moved and the school moved and they purged my records/transcripts.

Professional development completed in Emergency Medical Services- Paramedic/ Basic EMT.

1999-08 - 2000-03 Sports Medicine

Long Technical College - Phoenix, Arizona

-I didn't finish this course because I moved back to Florida for personal reason.

Accomplishments and Interests

●Earned customer emails for outstanding customer service. Successfully trained 3 new tellers over a 24-month time period. Earned monetary"quarterly" Awards and step promotions. Supervised team of 10 staff members.

●I have successfully conducted our monthly Tri-border Newcomers Briefing. Welcoming our troops and their family into the community and help them find ways to save by shopping in our Commissary.

●I have successfully cleaned up our special orders area by calling and following up with customers that their orders are ready for collection.

●I am proactive with social media updating patrons with DeCa activities and store hour changes.

●I have encourage my colleagues/cashiers to save SCO printers and reuse the thin roll that’s left and use to the very last bit at regular register to save money on buying register paper, so far it’s working well.

GOALS

-I'm interested in broadening my skills and abilities in the skills in Finance world. I would like to constantly learn more things in the organization seeing the way it takes care of their employees and their opportunity to grow professionally.

Skills

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