Wanda Johnson-Wright

**** ******** **. #****

Email: advekq@r.postjobfree.com

Houston, TX. 77084

Phone: 254-***-****

(Murray is last name used in employment prior to Teleperformance)

Objective: I am applying for a position with any Company to reestablish my employment whether work at home or a local Customer Service/Data Entry community.

Skills: Motivated; Intermediate Customer Service Medical Billing/Coding/Transcribing; General Office/Computer Skills; Office & Telephone Skills, Typing in excess of 55-60wpm, Data Entry; 10-key by touch; Travel Arrangements; Business Travel Arrangements

Education: El Reno Oklahoma Jr. College; Penn Valley Jr. College, Kansas City, MO. didn’t graduate either facility Concorde Career Institute, 3239 Broadway, Kansas City, MO. 64111 (Graduate 3.43 GPA) Professional 12/18/2000 (Last name was Murray)

OS2 Healthcare Solution 4524 S. WS Young Dr, Killeen, Tx 76542 CRC Certification of Completion Risk Adjustment Coding 07/01/2017-10/1/2017 Melissa Freeman, Instructor (Last name Wanda Johnson-Wright)

CUSTOMER SERVICE REPRESENTATIVE - Experience -11/09/2021 – 07/-2022

Everise: C/3: 13011 McCallen Pass Suite 210, Austin, TX 78753 (Remote)

We learn different aspects of the company such as benefits, Transportation,COVID-19, different coding systems, Authorizations, Home Healthcare, Claims and Adjustments, Coordination of Benefits, Review Reimbursement Request and Appeals. Commit to abide by the company code of ethical behavior 100% of the time is key to growth at Everise and a good work environment.

CUSTOMER SERVICE RESENTATIVE- TELE TECH (TTECH) 1600 Eberhardt Rd. Temple Texas 76504, 800-***-****; Supervisor Tyrel Whitehead 09/04/2018 – 07/02/2019 - Position – Pharmacy Technician@ Optum Rx/Healthcare Customer Service – Utilizing various websites such as Medicare Part B, D and Medicaid to assist in processing prescription orders for patients and pharmacies that call in while adhering to HIPAA laws. Protection of personal information to include patient named driver license, any account information given for payment of prescriptions; account information with expiration date and service codes to update; Nonclinical and motivated in helping reach each of our patients with a professional attitude; Knowledge of chronic disease and drugs.

CUSTOMER SERVICE PHARMACY TECHNICIAN - Tele Tech (TTEC) 1600 Eberhardt Rd. Temple Texas 76504, Phone 800-***-**** Supervisor (Kate) Priscilla Eldridge 10/04/2017-01/19/2018

OptumRx/Utilizing various web sites such as Medicare Part B and Part D and Medicaid to input patient information for processing prescription orders for pharmacies and patients that called in while adhering to HIPAA laws.; Protection of personal information to include patients name driver’s license number, any account information given for the payment of prescriptions; and update account information with expiration date and service codes; Personal information also includes patients name and date of birth and any and all other classified information given in the transaction of a health record is considered classified information. Also knowing if a patient has received medication at another pharmacy to prevent medication duplication.

CUSTOMER SERVICE REPRESENTATIVE - TeleTech 9197 S. Peoria Englewood, CO. 80112, Phone 866-***-**** Supervisor Jill Garner – 10/04/2016 – 03/2017 Work@Home Taking care of retail customer online orders and some in store request for returns, correction of personal information correction, professional approach to answering in-bound calls(and Emails) from customers while working at home; assist customers with major retail brand purchases and answer questions in regards to other products and services while providing technical And customer service support via phone & video chat to customers who require more assistance Navigating or trouble shooting issues they may experience with their product.

CUSTOMER SERVICE REPRESENTATIVE - Teleperformance - 777 North Twin Creek Parkway, Killeen, TX. Ph. - 254-***-**** Anthony Torres Supervisor 03/2015 – 08/2015 Responsible for customer inquiries and questions pertaining to booking travel air and hotel reservations while providing great customer service at all times; Problem solving to help customers resolve booking issues; Enter data from customers into various software Programs Communicate with upset customers to resolve inquiries; Identify people calling in comparison shopping and making other inquiries In regards to contract terms of the Credit Cards; Assisting customers with the correct price plan

MEDICARE INSURANCE ANALYST - Humana Insurance Company 7311 W. 132nd, Overland Park, KS. 66213 Supervisor: Beth West – 913-***-****/ humana.com 10/2003 – 03/2006

Gathering patient information from Providers to determine how their offices billing procedures affect the patient and make sure Physicians enter the proper codes for appropriate compensation; Ability to use and translate ICD-9 Codes; Ability to receive and interpret detailed information through oral and written communication; Understand compliance standards; Ability to interpret physicians orders and medical terminology and insurance information; ability to organize, maintain and retrieve medical records; Good communication and interpersonal skills

MEDICAL INSURANCE REPRESENTATIVE - KUPI/Kansas University Physicians Inc. 3901 Rainbow Blvd. kumed/careers.com Stephanie Walker,

Supervisor Kansas City, KS. 66103- 01/2001 – 08/2003 Telephone- 913-***-****-588-5627/877-***-**** Follow the outline for the appropriate process and procedures necessary to make patient inquiries and submit electronically and on paper for patient billing to various insurance companies; field calls from patients concerning their bills; contact insurance companies when outstanding bills aren’t timely paid; Knowledge of CPT Codes, ICD-9, NDC and HCPCS numbering and coding systems; Filing and medical record management; Ability to interpret physicians orders, organize and maintain medical record system.

CUSTOMER SERVICE REPRESENTATIVE - Citicorp Credit Services 7930 N.W. 110th, Kansas City, MO. 64153 Telephone-816-***-****, citigroup.com 01/1997 – 01/1998

Responsible for the collection of terrible past due accounts and or bankrupt accounts. Great Call Center experience and customer support and organization; effective negotiation techniques and problem-solving skills; ability to interact professionally in diverse cultural situations and ability to maintain confidentiality

CUSTOMER SERVICE REPRESENTATIVE - GE Capital Credit Services, 9510 W. 67th, Street Merriam, KS. 66203 Telephone-913-***-****, ge.com, 08/1990 – 12/1996

Responsible for entering numerical data into databases for retail credit card application and approval; Approving purchases on newly opened accounts within a Call Center environment; Answering incoming telephone calls from customers wanting to extend credit and making outgoing calls to various retail customers owing overdue balances and or report of bankruptcy on accounts; obtaining information by skip tracing and referring these accounts to other departments

CONDUCTOR/BRAKEMAN/TOWER OPERATOR: Union Pacific Railroad 1400 Douglas, Omaha, NE. 68179 Up.com, 06/1979 / 06/ 1989 (Transportation Operations Department) Jobs Jobs consisted of traveling throughout Missouri, Kansas and Nebraska transporting goods between specific yard locations after sometimes assembling cars for the make-up of a specific train. Picking up and setting out cars at Industrial designated areas and or farms and companies along the way; making repairs to freight trains in the event of a break down; keeping employee timesheets and mileage reports and tonnage of train; also keeping up with employee hours of service worked not to exceed a twelve hour.

BILLING CLERK - General Service Administration & The Marine Corps Finance Center 1500 E. Bannister Road, Kansas City,

MO. 64134, gsa.gov; Telephone-816-***-**** (both Federal Government, retired as GS4) 04/1974 – 06/1979 Account Maintenance Clerk: Composed reports effectively, data entry of Military Personnel information into the system for timely payroll payment; Reconciled discrepancies between accounts receivables and payables; Data entry of Bills of Lading from transportation companies for government payment; Reconciliation of vendor statements and payment and handled complaints