Service Agent Front Desk
Resume:
MORGAN CRAWFORD
Objective
An exceptional leader with remarkable communication, analytical, and team building skills. Attained over 13 years of various and extraordinary work force experience. Lead over 30 personnel as a customer service supervisor. Incredibly talented with administrative work and Microsoft programs. Extremely focused and motivated with the initiative to maximize all resources to persevere.
Experience
*Student/ Lab assistant, Norcross Institute Of Allied Health,
Norcross, Ga, December 2019 - Current
• Using technical phlebotomy practices.
• Registering and labeling samples.m
• Storing it in the correct environment and place.
• OSHA knowledge.
• Completed proper sanitation of equipment and areas between patients.
• Maintained accurate patient documentation.
• Organized supplies, equipment and prepared lab environments
• Conducted venipuncture and other CT procedures.
*Lab technician ( Temp), Quest Diagnostics
Tucker, Ga September 2021- March 2022
• Labeling Inventory management.
• Follow lab safety procedures.
• Sample preparation.
• Client information security.
• Cleaned and sterilized tools and equipment to maximize purity of specimens.
• Logged patient information and recorded results into system in-office or remote/ work from home.
• Processed patient specimens according to priority and documented results.
• Performed testing and quality control using approved laboratory procedures and instrumentation.
*Overnight Front Desk Manager, H5 Data Center
Atlanta, Ga, November 2019 - July 2021
• Watch security cameras of property.
• Responding and returning client emails.
• Complete building assessment checklist.
• Oversaw front desk operations and guest needs.
• Greeted customers, offered assistance and answered questions to build rapport and retention.
• Managed front desk maintenance of client records and lab data.
• Answered multi-line phone system.
• Responded to hazardous and other incidents alerts.
*Temp. Seasonal Picker, DHL
Union City, September 2018 - November 2019
• Manages pick ticket orders.
• Pulls items from the shelves based on item number.
• Stages items correctly for delivery.
• Ensures safety regulations are followed.
• Checked inventory .
• Checked packing slips and other documentation to appropriately box items requested by clientele.
• Reduced fulfillment errors by using RF scanners .
• Managed pick team of 5-8 employees.
*Temp. Customer Service Agent, Custard Insurance Adjuster,
Norcross, Ga, January 2019 - April 2019
• Took detailed notation of clients accident.
• Contributed to company achieving and holding industry-leading customer service ratings.
• Maintained accurate and current customer account data .
• Contacted customers to return routine and general calls promptly.
• Adapted to new applications and maintained knowledge.
• Provided primary customer support to internal and external customers.
• Facilitated communications through management of inbound calls, emails, and chat systems.
• Enhanced productivity by staying on top of call scripts.
• Educated clients on account services and resolved client inquiries
*Nanny, College Nannies + Tutors
Grayson, GA, March 2016 - July 2018
• Handled children between the ages newborn-14yrs
• Follow child’s daily schedule
• Completed first-aid and cpr training
• Taught children everyday skills and language.
• Assisted children with homework assignments and special projects across different subjects.
• Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
• Engaged with children on age-appropriate level.
• Built positive and nurturing environments .
• Organized and cleaned home .
• Worked with parents to develop and implement discipline programs to promote positive behavior.
•Product Support Agent/Team Lead, Concentrix,
• Norcross, Ga, November 2013 - March 2016
• Upsold products and services .
•Maintained and update systems and servers.
•Assisted in streamlining repair processes and update procedures.
•Evaluated user problems, test scripts, personal expertise and probing questions.
•Followed up with clients to verify optimal customer satisfaction.
• Stayed up to date on products and new training.
• Analyze customer metrics .
• Work with multi-location customers in a support and sales .
•Managing and training employees to work with multi-location clients.
•Determined customer's needs and desires.
•Obtained product market share .
Education
- Norcross Institute of Allied Health, Lawrenceville, Ga . Associate of Science, Certification in Diagnostic Medical Sonography, Expected: December 2023
-Southwest Dekalb High School, Decatur, Ga Graduation date: May 2010
Skills
*Customer service * Relationship Management * Quality Control Standards * Active Listening
*Complex Problem-Solving * Safety Regulations * Support Networks * Problem Resolution
* Document Coordination * Time Management * Data Entry * Strong interpersonal skills
advejp@r.postjobfree.com
3515 Thornwoode Pointe, Decatur, Ga, 30034
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