Customer Service Intake Coordinator
Resume:
LW
La Toya D. Williams
Professional Summary
Subject matter expertise of Human Capital Management (HCM) concepts and systems Strong time management and organizations skills to deliver on multiple tasks and projects under tight deadlines. Ability to handle ambiguity and adapt to changing requirements, processes, tools, and resources Excellent communication, customer service, and consulting skills. Superb leadership, interpersonal, planning and demonstrated conflict resolution skills. Ability to collaborate and work as a team environment as well as working independently make sound decisions. Client Services oriented. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
ADT - CTS Associate
05/2022 - Current
T-Mobile - Account Auditor
02/2013 - 04/2022
Receive incoming calls from customer regarding alarm and billing issues
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Test system with customer to determine the cause of product malfunctions
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● Ensure the appropriate changes are made to resolve customer issues
● Create work orders if issue is not resolved
● Communicate with technician regarding customer alarm system Record keeping of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as actions taken.
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● Account Management Expert
advejn@r.postjobfree.com
Augusta, GA 30906
Skills
● Business Strategies
● Attention to Detail
● Time Management
● Multiple Priorities Management
● File and Records Management
● Complex Problem-Solving
● Customer Engagement
● Professional and Courteous
● Accounting Familiarity
● MS Office
● Verbal and Written Communication
● Work Planning and Prioritization
● Customer Service
● Computer Competency
● Customer Service Orientation
● Customer Interaction
● Process Improvement
● Data Analysis
● Strategy Development
● Troubleshoot Service Issues
● Billing and Payment Processing
● Customer Relationship Management
Education
Strayer University
Augusta, Ga
Bachelor of Science: Business
Administration And Management
● Honor Roll [Semester and Year]
Teleperformance - Intake Coordinator
10/2008 - 03/2013
Manage multi-client account for billing discrepancies, plan corrections and adjustments using T- Mobile
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● Policies and procedures
Set payment arrangements and enrolled clients in the appropriate program based on qualification guidelines
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● Empowered by T-Mobile
● First line of contact via phone, email, or chat
● Processed payment through various methods and procedures
● Data Breach education for client
Manage and track all stages of the claims process for non-contracted and contracted payers
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● Proactively follow up on claim status, re-billing, recalculations Review Explanation of Benefits (EOB) statements and take appropriate action via verbal or written appeal to challenge short/zero paid claims and various denials
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● Ensures claims are paid according to contractual agreements Demonstrates proven knowledge and technical skills to perform insurance follow-up with positive financial results to include accuracy, timeliness, and attention to detail
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Answers incoming calls and electronic mail regarding insurance inquiries
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Worked closely with Patient Billing/Finance/Accounts Receivables to keep customers account's current
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Maintain high level of integrity and confidentiality/patient privacy
(HIPAA)
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All information (written, verbal, electronic, etc.) that an employee encounters while working in a reimbursement environment is always confidential
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● Generate monthly reports as requires by department or payer contract Deliver superior frontline customer service to the satisfaction of End Users and Health Care Professionals to ensure positive outcomes and impact on future sales.
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05/2013
Virginia College
Associate degree: Healthcare
Reimbursement
● Dean's List [Semester and Year]
● Dean's List [Semester and Year]
● Honor Roll [Semester and Year]
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