*** **** **** **. *** ****

Clarksville, TN *****

615-***-****

advej9@r.postjobfree.com

Romero, Amy

OBJECTIVE

Quick learner who adapts seamlessly to new environments. Advanced communication, reading, and writing in Spanish as well as English. Highly enthusiastic customer service professional with eight years client interface experience. Accounting history with balancing accounts, tax exemptions, and sales-tax rates knowledge. Retail Management history running a store. Also has service industry history, with minor bartending history.

SKILLS & ABILITIES

Strong organizational skills

Seasoned in conflict resolution

Sharp problem solver

Adaptive team player

Energetic work attitude

Hard worker

EXPERIENCE

ASSISTANT MANAGER, DOLLAR GENERAL

June 2020- current

In charge of opening and closing the store and many other facets of store functions during my shift. Responsible for money counting, dealing with the safe, and making change as needed during the day. Do daily deposits / money counting when store is open and closed. In charge of shift change and getting cashiers their drawers ready for start/end of shift. Making sure cashiers daily reports balance at the end of their shift. Responsible for running a register and handling Western Union requests and disbursements. Handle customer service questions and complaints and help with coupon questions. There is a self-service kiosk that I am required to assist customers with as needed. Helping with the inventory and truck deliveries. Assist with vendor delivery truck check ins at the back door and verify paperwork. For perishable items cooler temperature checks are logged. Daily store safety checks. Price label changes and making sure prices are kept up to date. Making the schedule on the scheduling application ATLAS and making sure employees punch in and out correctly, fixing any mistakes there might be. Follow the daily tasks given per our company wide program called S.T.A.R.T. Handle payroll when needed.

SERVER, THE MOCKINGBIRD

December 2019- April 2020

In charge of taking care of the customer's dining experience. Taking orders and ensuring that the right food is getting to the right customers. Adhering to any food allergies that someone may have. Knowing the full extent of the menu and all ingredients each dish pertained. Responsible for guests having good service while in the restaurant.

WAREHOUSE AP CLERK, KROGER CO.

December 2018 – October 2019

In charge of processing payments for various divisions for Kroger warehouse orders. Ran daily reports and analyzed receivers to match up order discrepancies and research for accurate payments. Daily review of receivers to make sure stores and warehouses not being overcharged. Verify pack size, case size and random weight was correct.

TAX CLERK, KROGER CO.

July 2017- December 2018

In charge of tax rate changes, monthly and quarterly egg reports, sorting tax exemption forms, send tax exemption forms and W-9’s, send and extract boxes to Iron Mountain.

BRA-FIT SPECIALIST, VICTORIA’S SECRET

October 2016-May 2017

Computed accurate sales prices for purchase transactions. Achieved high sales percentage with consultative, value-focused customer service approach. Developed highly empathetic relationships and earned reputation for exceeding sales goals. Earned “Top Seller” for five consecutive months. Excelled in exceeding daily credit card application goals. Prevented store losses using awareness, attention to detail and integrity.

EDUCATION

VOL STATE- DEGREE IN PROGRESS

Course work including: foreign languages (Spanish and Italian), sociology, philosophy, and business management.

REFERENCES

KENDREYA PETTIFORD-EVANS

ACCOUNTING COORDINATOR – MANAGER

P: 615-***-****

Email – advej9@r.postjobfree.com

LAVONE HEIDELBERG

Server- Coworker

P: 424-***-****

CLARENCE JOHNSON

General Manager

P: 901-***-****

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