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adveis@r.postjobfree.com

SWATI KUMARI

PROFESSIONAL

SUMMARY

Hardworking and passionate job seeker with strong organizational skills eager to Business Analyst position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

TECHNICAL SKILLS

AND KNOWLEDGE

• Business Applications

Proficient in using

Microsoft Office, MS

Excel, PowerPoint, MS

Word, MS Outlook.

• Operating System Ability

to use Windows.

• Analytical Skills

Qualitative data analysis

and ability to solve

business problems and

take business decisions.

PROFESSIONAL

EXPERIENCE:

JUNIOR BUSINESS ANALYST IN FINANCE 08/2022 to Current Task Impetus Inc.

• Assessed business requirements to forecast annual budgetary operational costs.

• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

• Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.

• Interacted with internal customers to understand business needs and translate into requirements and project scope.

• Collaborated with Team members to define project objectives and criteria

• identifying stakeholders and analyzing their roles and responsibilities to facilitate collaboration among project team members and prioritization of requirements for system or product development.

• Delimiting the solution scope and undertaking feasibility analysis to develop the business case.

• Liaising between stakeholders and system development team until closure of project. JUNIOR OFFICER -PHONE BANKING OFFICER (CS) 10/2015 to 12/2016 HDB Financial Services, HDFC Bank, India, New Delhi

• Offered advice and assistance customers, paying attention for special needs or wants.

• Managed over 150 customer calls per day.' or, "Increased sales by 10%".Responsible for to resolve customer queries.

• Inform customer to update KYC online through mobile app

• Validation and Verification details provided by customer· Update address on calls

• Keep regular update to our customer on product and banking policies, and changes

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• Update customer how to check account balance, credit card detail online

• Check customers loan approval in their cards

• Presenting solution to customers

• Handling debit, credit card, Assets and liabilities queries.

• Issues reported in compliance.

• Solve customer queries related to credit card ATM pin change, address change, KYC update,

• Give information to customer how to operate mobile banking app

• Responsible for regular coordination with team leader and getting any queries resolved. Also involved in timely and quality deliveries.

• Answered constant flow of customer calls with minimal wait times.

• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

• Delivered prompt service to prioritize customer needs. CLIENT RELATIONSHIP EXECUTIVE 09/2014 to 06/2015

Neocon Ventures Pvt. Ltd., India, New Delhi

• Built relationships with customers and community to promote long term business growth.

• Contributed to team objectives in fast-paced environment.

• Prioritized tasks and projects to meet tight deadlines.

• To answer customers queries through call or direct meeting

• Responsible for to explain about booking holiday membership package.

• Retention (Responsible for handle Retention cases)

• Maintain compliances and Increased sales by 15% per month

• Validation of details provided by customer.

EDUCATION University, India

MBA, Finance And Marketing, 2014

University, India

Bachelor of Science, Information System And Management, 2011 CERTIFICATIONS • Certification [Business Analyst], from Taskimpetus

• Certification [Quickbooks desktop introduction], from (ONLC)

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