Care Representative Call Center

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***************@*****.***

SWATI KUMARI

PROFESSIONAL

SUMMARY

Hardworking and passionate job seeker with strong organizational skills eager to Business Analyst position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

TECHNICAL SKILLS

AND KNOWLEDGE

• Business Applications

Proficient in using

Microsoft Office, MS

Excel, PowerPoint, MS

Word, MS Outlook.

• Operating System Ability

to use Windows.

• Analytical Skills

Qualitative data analysis

and ability to solve

business problems and

take business decisions.

PROFESSIONAL

EXPERIENCE:

JUNIOR BUSINESS ANALYST IN FINANCE 08/2022 to Current Task Impetus Inc.

• Assessed business requirements to forecast annual budgetary operational costs.

• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

• Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.

• Interacted with internal customers to understand business needs and translate into requirements and project scope.

• Collaborated with Team members to define project objectives and criteria

• identifying stakeholders and analyzing their roles and responsibilities to facilitate collaboration among project team members and prioritization of requirements for system or product development.

• Delimiting the solution scope and undertaking feasibility analysis to develop the business case.

• Liaising between stakeholders and system development team until closure of project. JUNIOR OFFICER -PHONE BANKING OFFICER (CS) 10/2015 to 12/2016 HDB Financial Services, HDFC Bank, India, New Delhi

• Offered advice and assistance customers, paying attention for special needs or wants.

• Managed over 150 customer calls per day.' or, "Increased sales by 10%".Responsible for to resolve customer queries.

• Inform customer to update KYC online through mobile app

• Validation and Verification details provided by customer· Update address on calls

• Keep regular update to our customer on product and banking policies, and changes

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• Update customer how to check account balance, credit card detail online

• Check customers loan approval in their cards

• Presenting solution to customers

• Handling debit, credit card, Assets and liabilities queries.

• Issues reported in compliance.

• Solve customer queries related to credit card ATM pin change, address change, KYC update,

• Give information to customer how to operate mobile banking app

• Responsible for regular coordination with team leader and getting any queries resolved. Also involved in timely and quality deliveries.

• Answered constant flow of customer calls with minimal wait times.

• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

• Delivered prompt service to prioritize customer needs. CLIENT RELATIONSHIP EXECUTIVE 09/2014 to 06/2015

Neocon Ventures Pvt. Ltd., India, New Delhi

• Built relationships with customers and community to promote long term business growth.

• Contributed to team objectives in fast-paced environment.

• Prioritized tasks and projects to meet tight deadlines.

• To answer customers queries through call or direct meeting

• Responsible for to explain about booking holiday membership package.

• Retention (Responsible for handle Retention cases)

• Maintain compliances and Increased sales by 15% per month

• Validation of details provided by customer.

EDUCATION University, India

MBA, Finance And Marketing, 2014

University, India

Bachelor of Science, Information System And Management, 2011 CERTIFICATIONS • Certification [Business Analyst], from Taskimpetus

• Certification [Quickbooks desktop introduction], from (ONLC)

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