Grazia L. Gala

*** ***** ***, *******, ** *****

Cell Phone 415-***-**** ~ advehp@r.postjobfree.com

O B J E C T I V E

To obtain a position with growth potential where I may utilize my skills to their utmost potential.

W O R K H I S T O R Y

Client Service Specialist, NATACS 2021 – 2023

Perform "production" work relating to badge printing, background check processing, drug and alcohol program set-up

and support, fingerprint processing, and other NATACS services. Handle inbound calls from product and service questions to suggesting information about other services offered. Input data and process documents with sensitive data that require strict attention to detail. Listen to our client's concerns and show empathy while resolving their issues.

Administrative Assistant, Arborwell 2020 – 2021

Provided sales support through making outbound sales calls, performing lead generation, creating proposals, scheduling appointments and maintaining multiple sales calendars. Provided world-class customer service by answering incoming customer calls, creating and maintaining positive rapport, and processing payments. Supported the branch location by administering the customer database and files, completing paperwork accurately and efficiently, and providing general administrative and office support to Sales Arborists

Sales Support, American Technologies Network 2016 – 2020

Provided sales support to three sales people, Answered incoming customer calls regarding billing issues, product problems, service questions and general client concerns, Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller, Worked with the management team to stay updated on product knowledge and be informed of any changes in company policies, Generated memos, emails and reports when assigned, Responded to questions and requests for information, Used company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input, Inputted data into Fishbowl to keep each customer record updated, Provided support to management team members as required, Performed data entry duties with regard to sales figures, metrics and other key data, Created and processed sales orders in a timely fashion, Expedited requests for rush orders and alter sales orders and shipping data as needed, Special projects as assigned by management, and see the projects through to completion, Prompt response to RMA requests, During down time, always eager to help other departments – i.e.: warehouse – packaging / assembly of items, Notable Key Accounts: Amazon.com, Amazon.com Drop Ships, Sports South, Academy Sports and Academy

Sports Drop Ships.

Distributor, San Francisco Chronicle 2014 – 2018

Distribute the newspapers in an efficient and timely manner. I have improved the daily accuracy levels on every route that I have taken over. The newspapers distributed are: SF Chronicle, NY Times, Wall Street Journal, Investment Business Daily, Financial Times, World Journal, Sing Tao, San Mateo County Times and the San Jose Mercury News just to name a few.

Customer Service and Accounting Assistant, Arthur Court Designs 2011 – closed 8/30/15

Report to the President and Office/Customer Service Manager.

Primary responsibilities include: Customer Service, Order Entry, Accounting, Invoicing, Social Media, Process Purchase Orders from China, Distribution of Mail and others duties as assigned by my supervisors. I am what they call a “Hybrid” - I have been trained in almost every department of the company. Process EDI orders and send ASNs. Worked as well in the warehouse where I have prepped orders (Packing Lists) prior to shipping, Use of the Fed-Ex program to set up deliveries and familiar with Bin locations.

Banquets and Catering Director, Ristorante Portofino 2003 – 2011

Staff Schedules, Communication of event information to team, Work as manager on duty of banquet events, direct communication with event chef to coordinate event details and changes, manage details between all departments to ensure all information has been received and distributed and process is running smoothly, work with Food and Beverage Director to maintain innovative menus, monitor food and beverage revenue reports; report data accurately to CEO.

All aspects of office management including telephones and email communications, file management, master schedule, office supplies, process invoices and receipts for accounting department, coordination and overseeing service for booked events, assisting clients, answering questions and directing team when needed, responsible for marketing of social segment including updating information and directories, maintain website, menus, brochures, and sales literature. Conduct weekly staff meetings to discuss current issues, ideas, action items; conduct weekly sales meetings, focusing on forecast goals and progress; provide timely performance evaluations. Prepare payroll accurately and submit in a timely manner. Assist with off-site events when needed. Assist in creating seasonal buffet décor and themes Sign and code invoices related to catering sales with general ledger codes and submit timely Create a “project in progress” spread sheet with dates, updates, deadlines, completion, etc. Manage operational deadlines, i.e. schedules and other time-sensitive documents and information. Interface with clients –performing event site visits, etc. Database management, vendor orders, i.e. event rentals

Administrative Assistant, American Heart Association 2001 – 2003

Reported to the Executive Director and Sr. Corporate Events Director of the San Mateo Office. Duties included: provide support for all meetings for the Executive Director and Sr. Corporate Events Director, track and maintain materials inventory, coordinate and prepare material orders through National Center and other vendors, coordinate periodic mailings through distribution, organize and maintain files for all program areas, receive mail and handle routine requests and incoming calls when supervisors are unavailable, prepare routine announcements, memos and for the weekly bulletin, and perform other functions as assigned by the Executive Director and Sr. Corporate Events Director to help achieve established goals.

Youth Market Telemarketing Specialist, Amer. Heart Assoc. 2000 - 2001

Reported to the Manager of Customer Service, Duties included: place phone calls to acquire new donors and renew past donors, place cultivation calls in support of advocacy related issues, track call activity and phone utilization outcomes, record clear and accurate information on all appropriate documents, keep files and all records organized, specialization in the Youth Market field of operations, and perform other duties as assigned by supervisor.

Customer Service Supervisor, University Games 1998 - 2000

Report to the CFO/COO, supervise five Customer Service Representatives, training employees and oversee departmental projects. Additional duties include: EDI (Electronic Data Interchange), managing key account such as: K-Mart, Toy R Us, Target and Wal-Mart, order entry, phone coverage, special projects and various clerical duties as needed. Troubleshoot order entry errors, releasing orders from credit hold and handle dissatisfied customers. Work together with Sales Management to implement sales policies, allocations, pre-ticketing and special pack-out projects. Work with 175 independent representatives and their retailers to book, ship, allocate and administrate their accounts.

Customer Service Supervisor, Odwalla 1995 - 1998

Reported to the Manager of Customer Service, supervised three Customer Service Representatives, trained employees and oversaw departmental projects. Duties include: managing all of the Distributor accounts, order entry, phone coverage, special projects and various clerical duties as needed. Created the company-wide “Customer Service Brochure.”

Territory Manager, Kransco Manufacturing 1990 - 1994

Reported to the Manager of Sales Administration, was responsible for the following: Customer service, heading up EDI transmissions, assisting in EDI troubleshooting for customer requirements, review of weekly orders received in territory, use of sales reports to aid in effective order management, same day order processing, keeping schedule dates current, meeting all ad dates, checking inventory periodically, expediting credit release of orders, assisting in reconciliation of accounts and price variances within 24 hours of request, check voice mail and return calls same day, intercept freight and case errors from warehouse authorizing points, ship confirm post bills from miscellaneous shipping, oversee credit and sales hold reports, maintain and update files, filing of completed invoices and special projects as requested. Key accounts included: Sportsmart, Service Merchandise, Oshmans, Sports Authority and Biggs.

A D D I T I O N A L I N F O R M A T I O N

Ability to type 50 wpm

Very detail oriented

Hardworking, reliable employee and team player

Computer skills: Microsoft Office, Knowledge of various order entry systems: SalesForce, Accpac, Fishbowl, UNIX and AS400

Knowledge of various e-mail systems: Eudora, GroupWise & Microsoft Outlook

Knowledge of various restaurant POS systems: Aloha, Micros and Smart Tab

Working knowledge of Spanish and Italian.

R E F E R E N C E S

References available upon request.

Contact this candidate