PONMALAR.P

Plot No ****,

TNHB, Ayappakkam,

Chennai – 600077.

735-***-****

adveh6@r.postjobfree.com

Professional profile:

• Working as a Senior Customer Service Associate- Data in AML in Teleperformance Global Service Private LTD at Ambattur, Chennai from 14th December 2021 to till date.

• Experienced as an Associate Customer Support in voice process from 27th August 2021 to 30th November 2021 in Tech Mahindra Limited at Ambattur, Chennai.

• Experienced as a Process Executive in non-voice process from 29th April 2019 to 10th March 2020 in Equiniti India Private limited in at DLF IT Park, Chennai.

• Experienced as a Process Advisor in non-voice process from 28th February 2018 to 16th April 2019 in Barclays shared services in card operations with KYC at DLF IT Park, CHENNAI. CORE RESPONSIBILITIES:

• By performing Enhanced Alert /Case investigation by analyzing the transactions, deduction scenarios / Red flags and providing proper justification of alerts and conclusion with the good understanding of money laundering and terrorist financing issues, illegal CSAM activities, OFAC policies, procedures and regulations, industries best practice and criminal typologies

• Analyze the customer's primary source of funds, line of business, KYC verification details, recent transactions activities and Blockchain analysis (crypto) and checking any potential AML risk and Adverse news of customers and periodic review is conducted on an ongoing basis to make sure that we are meeting regulatory requirements. Transaction Monitoring System in AML:

• Performed the required KYC screenings on customers documenting the information obtained on the client’s as required by global KYC and sanctioned procedures.

• Monitor and act upon clients compliance-related queue alerts, including reviewing possible suspicious activity and activity that violates client’s rules.

• Use detective-like mentality to investigate and escalate potentially suspicious activity across all AML typologies across the client’s platform.

• Verify customer and counterparty information and conduct reviews for AML/BSA purposes

• Report to transaction monitoring supervisor

• Overview communication to the customer and resolution of investigation cases within designated timeframes, if required.

• Ensuring that all resolved cases / queries are allocated to the respective areas.

• Assist Team Manager / Process Expert in administration of the section, including organizing workflow, queue management and query resolution.

Enhanced Due Diligence:

• The Process where relationship between the entities, purpose for transactions and conduct further research on the client to identify whether a recipient or other entity associated with a payment is prohibited under trade or economic sanctions from receiving or otherwise being involved in money launderings related risk to the firm and identifying potential suspicious and unusual activities, suspicious and unusual transactions. Registration of Death:

• Validate the required KYC screenings on customers documenting the information obtained on the client’s as required by global KYC procedures.

• Registering the death of the deceased customers in their shareholdings using the proper legal documents provided by clients.

• Sending the acknowledgement for registered death within the SLA.

• Overview communication to the customer and resolution of investigation cases within designated timeframes, if required.

• Ensuring that all resolved cases / queries are allocated to the respective areas.

• Assist Team Manager / Process Expert in administration of the section, including organizing workflow, queue management and query resolution.

Key deliverables:

Ensure day to day operations are performed and SLAs are met as per agreed for all businesses Timely and accurate processing and customer resolution Timely escalation on incomplete / delayed processing Presenting the Weekly & Monthly quality Performance to the top management Adhere to the Process as per Business requirements Adhere to organizational wide information security policies and procedures. PERSONAL PROFILE:

Father’s Name : Mr.S.Perumal

Mother’s Name : Mrs.P.Mani

Husband’s Name : Mr. A.Murugaperumal

Date of Birth/ Age : 09

th

July 1994 / 28 years

Gender : Female

Marital status : Married

Nationality : Indian

Languages known : Speaking : Tamil, English.

Reading & Writing: Tamil and English

Hobbies : Gardening, Watching TV, Listening Music

Academic Qualification:

Technical:

• Completed B.E (ELECTRONICS & COMMUNICATION) in UNIVERSITY COLLEGE OF ENGINEERING, NAGERCOIL (2011-2015) with CGPA 7.6.

• Completed Diploma in computer application with COURSE CERTIFICATE.

• Type writing Junior in English with COURSE CERTIFICATE. School:

• SSLC in Government High School, Mahathanapuram-2009 with 91%

• HSC in Government Higher Secondary School, Kottaram-2011 with 91.25% DECLARATION:

I hereby acknowledge that the information given above is true to the best of my knowledge. I am confident that my abilities will be a valuable asset to my organization. Place: Yours truly,

Date: PONMALAR.P

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