Relations Representative General Manager
Resume:
Theresa Gross
Management / Accounting/ Marketing/P/R
Harrison, AR 72601
**********@*****.***
I am currently seeking a challenging positive career after many years of elected stay at home in efforts to continue raising my 3 son's in which the youngest has graduated and elected the U.S. Marines as his career choice which leaves me time to invest and possibly utilize my knowledge & skills with a company for a long term positive growth career path in which I am eager to grow and learn in expanding my knowledge for a productive performance company. Willing to relocate: Anywhere
Work Experience
General Manager
T & S Food Services - Branson, MO
October 2022 to February 2023
To ensure standards & company policy were being implemented. Food preparation ordering/ receiving invoice entities payroll Overseeing staff hiring scheduling ensure proper training - Guest relationship-
Guest Relations Representative
Colton's Steak House & Grill - Harrison, AR
April 2020 to October 2022
Guest Relations- Positive Attitude, consisted of greeting guest- guest food ordering, food consistence based on company standards financial income for company - over all positive guest experience . Associate Manager of Operations
DIXIE CAFE - Harrison, AR
August 2001 to August 2012
Duties consisted of supervising front of the house and back of the house staff, maintain control of budgets for labor hours dollars financial sales reporting, financial audits oversee quality and consistency of food prep inventory control, food cost, ordering and receiving of produces. Over all goal for guest satisfaction and a positive experience.
General Manager
Colton's Steakhouse and Grill - Harrison, AR
June 2000 to July 2001
Operations overview of all financial processing, journal entries of sales budgeted sales labor hours dollars payroll accounting inventory purchasing / receiving and ordering and auditing all in house controllable aspects of operation for a profitable P&L bottom line. Implementing And maintains company standards of food preparation and consistency, hiring training and development of staff as well as pressure relief for staff interaction with guest for a positive over I guess experience.. As well a Marketing for the company. Unit Controller / Manager
Copeland's of New Orleans - Metairie, LA
February 1986 to August 1999
Position held accountable for but not limited too, in which exceeded and excelled in all areas of the company‘s requirements/expectations of all financial aspects in creating and reconciliation of P&L of journal entries for all financial activities forecast of budgets,actual sales labor hours dollars payroll inventory purchasing and hands on products. Marketing throughout the New Orleans metro area in which increase the financial bottom line of the P&L .
Trainer- certified trainer and development of training material based on company standards and expectations of new hire staff in which included management supervisors as well as corporate personnel. Developed and trained trainers for continuing training. Assisted and development for new concepts within the Corporation .
Management - responsible for dining and lounge area knowledge in implemented on the ABC laws. Responsibilities include but not limited to ordering receiving of products, active with vendors and promotions as well as company products. To ensure training and development of staff scheduling budgeted labor, dollars, food cost, financial audit in assisting in creating and reconciliation of a P&L. Overview and consistency of recipes for company standards in presentation. Coordinator of event marketing promotions. Interaction with guest For a positive dinning experience and satisfaction. Education
Associate in Arkansa Real estate
North Arkansas College - Harrison, AR
August 2006 to May 2008
Deans List certified 1994 in Accounting Marketing Travel & Toursim Metairie career college - Metairie, LA
August 1992 to May 1994
High school diploma in General Studies
May 1982
Associate
Skills
• training
• Operations
• Inventory Control
• Management
• Microsoft Office
• Account Reconciliation
• General Ledger Reconciliation
• Purchasing
• Auditing
• Journal Entries
• Profit & Loss
• General Ledger Accounting
• Event Marketing
• Financial Report Writing
• Bank Reconciliation
• Accounts Receivable
• Accounts Payable
• Office Management
• Forecasting
• Financial Statement Preparation
• Pricing
• Leadership
• Communication skills
• Time management
• Administrative experience
• Restaurant management
• Restaurant experience
• Payroll
• Financial Analysis
Certifications and Licenses
Certified Trainer
February 1989 to August 1999
Certified Trainer threw out Corporate/ restaurant units -Trained / developed trainers to train new hires employees as well as assisted in development training material that met the Company’s standards Additional Information
Certified mixologist - trained and adhered to Company’s standards- knowledge/ certificated ABC law
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