Agile Coach Service Delivery
Resume:
Crystal Cugini,
SASM, PMP, CMMI, ITIL, CST, CSC, SPC, CTC, CEC, CSP, SDP, POPM
advegr@r.postjobfree.com
Summary of Qualifications
Crystal is a dedicated certified Program Project Manager, SAFe 4.6, 5.0 Senior Agile coach/Trainer, XP Technical Coach with a proven record of accomplishment in managing multiple Million Dollar projects from inception to completion along with corporate wide software Implementations and configurations. She has driven adoption of SAFe 4.6,5.0 Agile and Lean software development methodologies (Scrum, XP, and Kanban practices, JIRA, RALLY, Clarity, OpenText, Migration Director, SAFe 4.6, 5.0, HP ALM, ServiceNow) 508 Testing across teams. She’s Led High Profile Projects and teams towards project goals and objectives. She also has a wealth of IT Infrastructure architecture and deployment expertise in Virtualization, OS Migrations and Deployments, along with MDM Solutions using Informatica IIR, ServiceNow, HP-ALM. Angular8, Mongo.
She has set up and maintained web servers and application servers. She defines and documents software functionality by performing the appropriate modifications and enhancements. She also performs go-live assessments to determine readiness of the servers and the applications. Once successfully completed, Crystal continues to support and troubleshoot the client’s environments.
Crystal also has experience with full software lifecycle development, project management, budgeting, schedule coordination, and resource management. Her work has included SAP Implementations, technical proposal writing, Identifying, Building and writing Business Processes for Enterprise-wide PMO Offices. She has the ability to code HTML, Java, Oracle 9i and Sybase, and UNIX, SQL scripts for testing. She also has a wealth of knowledge when it comes to Data warehousing, Data Modeling with Oracle’s applications and Microsoft BI Platform 2013. She has excellent communication and management skills, coupled with her ability to collaborate with key stakeholders to drive success.
Professional Experience
Senior Project Manager/Senior Agile Coach, Application Management Support Services (AMSS) Contract, Security Exchange Commission (SEC)
July 2021- Present
•Lead refinement of agency’s enterprise project life cycle framework to improve effectiveness and efficiency. This includes the development of Standard Operating Procedures (SOPs), policies, guides, and templates. This also includes assessing current governance processes and providing recommendations for process improvement.
•Conduct analytical studies and report project metrics to include but not limited to using, cost benefit analysis, performance charts and quantitative assessments.
•Builds business cases for proposed improvements.
•Develops governance models for projects that are funded by unique agency discretionary funds.
•Develop and create briefings, white papers, weekly/monthly status reports, and performance reports that are presented to G15- and Senior Executive Staff (SES) at the Security Exchange Commission (SEC).
•Maintains and implements project management standards, helping to provide the tools and standards (e.g., risk evaluation tools, procedures, templates, and training).
•leads policy and procedure development and implementation, perform impact assessments, action, and implementation plannings.
•Maintains and enhances agency’s Project Portfolio Management (PPM) tools based on ServiceNow platform. Work directly with a ServiceNow developers to make enhancements to the system based on user requirements.
•Maintaining change logs, managing production schedule, preparing weekly status reports, developing, and executing testing scripts, and development of system release notes.
•Provide administrative, logistical, and planning support for governance board meetings. This includes development of meeting agendas, coordinating content for meeting materials, and drafting meeting minutes.
•Facilitate working meetings, in person and virtually
•Communicating progress Implementing Lean-Agile focus days with guest speakers
•Presenting internal case studies Benchmarking and connecting with the external community (SEC Executives) Promoting continuing Lean-Agile education Extending Lean-Agile practices to other areas of the company, including Lean Budgets, Lean Portfolio Management to establish relentless improvement
•Developing the implementation plan and managing the transformation backlog
•Share the responsibility for expanding the understanding and practice of Agile practices principles throughout the entire Senior Leadership at SEC
•Communicating the business need, urgency, and vision for change to SEC Executive Teams
•Manage departments groups email inboxes, ensuring a timely and accurate responses to outgoing Policy Updates.
•Support the user of tools, processes, and procedures for project administration. Collation, production, and management of reporting documentation relating to the control of projects, budgets, and utilization.
•Maintaining end to end data in management information systems, tracking registers and reporting tools to deliver timely and accurate reports.
•Responsible for data collection for management reporting and managing and updating Program Office tools and systems
•Operate the change control process ensuring quality standards of the information recorded against each change request, impact assessment and any other recorded information in the change are sufficient.
•Facilitates and manage resolution of risks, issues, and conflicts between the portfolio of programs, projects and changes.
•Liaise with all parties to ensure project investment submissions, change requests and risks and issues are issued in a timely manner to be reviewed prior to planning and governance meetings.
•Keep current on new trends in Agile practices and supporting technology solutions
•Collaborate directly with all levels of the organization to coach and guide them on the mechanics of Agile methods to achieve optimal team effectiveness
•Deliver hands-on coaching of planning, self-organization, collaboration, iterative development
•Establishing the metrics
•Develop, create Process Improvements, training, templates, and tools designed to enhance adoption of Agile approaches and the maximum return of value to our businesses Work with delivery leadership to assist with the rollout and training of a scaled framework for all levels of the organization
Senior Agile Coach, SAFe 4.6.5.0,5.1 Scrum Agile Master Coach/Trainer Consultant (Enterprise Coach) Cayuse Government Division, PEO Digital Project, LACE, Lean Agile Center of Excellence May 2020-September 2021
Trainings and Presentations:
•Achieving Enterprise Business Agility 4.6,5.0
•Agile Overview
•Lean-Agile Portfolio Management 5.0, 5.1
•Lean SAFe Agile Large Solution 5.0, 5.1
•Servant Leadership 4.6,5.0,5.1
•Value Stream Identification Workshops
•Transformation Roadmap
•Safe DevOps 5.0, 5.1
•Writing Effective Outcomes and Features 5.0, 5.1
•Leading SAFe Optimizing Your Value Streams 4.6, 5.0, 5.1
Introduction to Agile Trainings
•Agile 101
•Jira 101
•Service Now 101
•Kanban 101
•Coaching Executive leadership Teams
•Coach and train Scrum throughout the organization as the primary Agile framework)
•Communicating progress Implementing Lean-Agile focus days with guest speakers
•Presenting internal case studies Benchmarking and connecting with the external community (Peo Digital Organization) Promoting continuing Lean-Agile education Extending Lean-Agile practices to other areas of the company, including Lean Budgets, Lean Portfolio Management to establish relentless improvement
•Developing the implementation plan and managing the transformation backlog
•Act as champion and evangelist of Agile principles and values
•Share the responsibility for expanding the understanding and practice of Agile practices principles throughout the entire PEO Digital Organization
•Communicating the business need, urgency, and vision for change to PEO Digital Executive Teams
•Manage departments groups email inboxes, ensuring a timely and accurate responses to outgoing Policy Updates.
•Support the user of tools, processes and procedures for project administration. Collation, production and management of reporting documentation relating to the control of projects, budgets and utilization.
•Maintaining end to end data in management information systems, tracking registers and reporting tools to deliver timely and accurate reports.
•Responsible for data collection for management reporting and managing and updating Program Office tools and systems
•Operate the change control process ensuring quality standards of the information recorded against each change request, impact assessment and any other recorded information in the change are sufficient.
•Facilitate and manage resolution of risks, issues and conflicts between the portfolio of programs, projects and changes.
•Liaise with all parties to ensure project investment submissions, change requests and risks and issues are issued in a timely manner to be reviewed prior to planning and governance meetings.
•Keep current on new trends in Agile practices and supporting technology solutions
•Collaborate directly with all levels of the organization to coach and guide them on the mechanics of Agile methods to achieve optimal team effectiveness
•Deliver hands-on coaching of planning, self-organization, collaboration, iterative development
•Establishing the metrics
•Develop, create Process Improvements, training, templates and tools designed to enhance adoption of Agile approaches and the maximum return of value to our businesses Work with delivery leadership to assist with the rollout and training of a scaled framework for all levels of the organization
•Launching ARTs (Agile Release Trains)
•Work with leadership and scrum teams to remove department and enterprise-wide systematic obstacles that block our ability to achieve sustainable increases in velocity and team efficiency
•Set-up and manage Jira boards for the purposes of planning and tracking of work (JIRA, Service Now)
Senior SAFe 4.6.5.0 Scrum Agile Master Coach/Trainer Consultant (Enterprise Coach)
Artlin Corporation LLC, Acquisition Visibility (AV), Project, U.S. DOD, Arlington VA May 2019 to July 2021
Trainings and Presentations:
•Achieving Enterprise Business Agility 4.6,5.0
•Agile Overview
•Lean-Agile Portfolio Management 5.0, 5.1
•Lean SAFe Agile Large Solution 5.0, 5.1
•Servant Leadership 4.6,5.0,5.1
•Value Streams
•Transformation Roadmap
•Safe DevOps 5.0, 5.1
•Writing Effective Outcomes and Features 5.0, 5.1
•Leading SAFe Optimizing Your Value Streams 4.6, 5.0, 5.1
•Supporting Acquisition Visibility (AV) Development teams (3), development and deployment of the Defense Acquisition Visibility Environment (DAVE), DOD’s overarching acquisition platform.
•Coach leadership and the organization on Scaled Agile
•Coach and train Scrum throughout the organization as the primary Agile framework
•Act as champion and evangelist of Agile principles and values
•Share the responsibility for expanding the understanding and practice of Agile practices principles throughout the entire IS organization
•Keep current on new trends in Agile practices and supporting technology solutions
•Collaborate directly with all levels of the organization to coach and guide them on the mechanics of Agile methods to achieve optimal team effectiveness
•Deliver hands-on coaching of planning, self-organization, collaboration, iterative development
•Work with the Agile Management Office to create and deliver methods, training, templates and tools designed to enhance adoption of Agile approaches and the maximum return of value to our businesses Work with delivery leadership to assist with the rollout and training of a scaled framework for all levels of the organization
•Work with leadership and scrum teams to remove department and enterprise-wide systematic obstacles that block our ability to achieve sustainable increases in velocity and team efficiency
•Set-up and manage Jira boards for the purposes of planning and tracking of work (JIRA, Opentext)
•Support the user of tools, processes and procedures for project administration. Collation, production and management of reporting documentation relating to the control of projects, budgets and utilization.
•Maintain end to end data in management information systems, tracking registers and reporting tools to deliver timely and accurate reports.
•Data collection for management, reporting and managing and updating Program Office tools and systems
•Change control process ensuring quality standards of the information recorded against each change request, impact assessment and any other recorded information in the change are sufficient.
•Facilitate, manage the resolution of risks, issues and conflicts between the portfolio of program, projects and changes.
•Ensuring project investment submissions, change requests and risks and issues are issued in a timely manner to be reviewed prior to planning and governance meetings.
•Develop Company Policies architecture, manage the creation, renewal and maintenance of all policy standards and procedures
•Implement Scale Agile Framework to ensure sustainability prioritization and delivery of business initiatives consistent with available capacity.
•Perform DevOps tooling and component analysis in support of continuous improvement
•Develop secure, fault-tolerant and scalable product development and production environments.
•Provide estimates for test execution as inputs to project planning.
•Develops and documents detailed test cases/test scripts based on the documented requirements, using sound software test engineering principles.
•Oversees department operations including business risk office activities, monthly business reviews, budget, staffing, skills and training assessments.
•Participates in internal and/or peer reviews to verify the accuracy and completion of test cases and makes revisions based on review feedback.
•Provides Leadership during the creation and execution of the Defense Acquisition Visibility
•Participates and lead product analysis and design sessions to understand DevOps needs.
•Design and implement DevOps pipelines, including CI, CD and blue-green deployments in production.
•Section 508 compliance tools – Angular 8, MODIS, SPLUNK
Senior SAFe 4.6,5.0 Scrum Agile Master Coach/Trainer Consultant
Centers for Medicare and Medicaid Services (CMS), End Stage Renal Disease Quality Reporting System (EQRS) Program, ADO Team
May 2017 to April 2020
•Supporting EQRS is to provide the full lifecycle development and support necessary to consolidate the following three existing primary EQRS systems into a single redesigned system:
1.The Consolidated Renal Operations in a Web-Enabled Network (CROWNWeb)
2.The Renal Management Information System (REMIS)
3.The ESRD Quality Incentive Payment (QIP) System
•Supporting the Center for Clinical Standards and Quality (CCSQ), supporting their mission to improve healthcare outcomes, beneficiary experience of care, and population health while reducing health care costs.
•Participates and lead product analysis and design sessions to understand DevOps needs.
•Design and implement DevOps pipelines, including CI, CD and blue-green deployments in production.
•Section 508 compliance tools - NVDA/JAWS
•Work with the Product Management team to develop release plans and ensure product backlogs are well-groomed, prioritized and visible to all stakeholders
•Facilitate and drive requirements clarification via standard techniques such as lean driven task/workflow analysis to identify epics and breakdown epics into stories with acceptance test criteria to be used to drive iterations.
•Set-up and manage Jira boards for the purposes of planning and tracking of work
•Perform DevOps tooling and component analysis in support of continuous improvement
•Develop secure, fault-tolerant and scalable product development and production environments.
•Provide estimates for test execution as inputs to project planning.
•Develops and documents detailed test cases/test scripts based on the documented requirements, using sound software test engineering principles.
•Participates in internal and/or peer reviews to verify the accuracy and completion of test cases and makes revisions based on review feedback.
• Executes test cases/test scripts for automated test implementation, including reviewing acceptance criteria, creating integration/regression test scenarios, implementing data management strategy, and generating required reports, and documents results.
•Communicates defects and potential workarounds to developers and other team members not familiar with Section 508
•Works closely with front-end and API engineers to identify product packaging needs
•Lead or work with the DevOps lead to develop DevOps standards and guides for other DevOps Engineers and product development teams
•Managing the End Stage Renal Disease Quality Reporting Systems (EQRS) teams within the Centers for Clinical Standards and Quality (CCSQ) in the Centers for Medicare and Medicaid Services (CMS).
•Support in the areas of planning, organizing, managing, coordinating, and tracking multiple projects from planning to completion.
•Coordinate across an Integrated Project Team (IPT) consisting of application developers, helpdesk, infrastructure support, and other specialized stakeholders to deliver program support in a coordinated and clearly communicated fashion.
•Analyze program-level pain points and gaps and make process improvement recommendations.
•Provide ad hoc reports to address topics or issues as requested by ISG management. These may include white papers, options papers, executive summaries, and SBARs (Situation, Background, Assessment/Alternatives, and Recommendations).
•Performs quantitative and qualitative risk analysis of identified risks on a schedule determined by the Client.
•Document lessons learned prevention plan or exploitation plan from resolved risks/issues or opportunities in an accessible manner for the use of Client staff and stakeholders.
•A strategic partner with Client and drive program towards overall strategic objectives.
•Understand all of the activities within EQRS and ensure coordinated actions among all projects within that LOB
•Integrate plans across the various projects, and understand project activities and processes occurring outside the LOB
•Communication across the EQRS to ensure coordination of deadlines, training, and other activities to provide effective system transition and process execution.
•Facilitate information sharing and coordination across projects, including program-level team meetings, management meetings, status meetings, and other meetings.
•Design, develop, and maintain the program management plan using the input provided by CMS groups and contractors.
•Design, develop, and maintain subsidiary plans separate and distinct from the program management plan which includes risk management plan, change management plan, issue management plan, scope
•Develop training initiatives and strategies to improve organizational performance
•Train executives, managers, and leaders – socialize the new concepts and provide orientation and overview training.
•Conduct trainings for executives, leaders, development teams, and specialty roles—such as
•Created and maintained appropriate project artifacts as required by the EPMO (e.g. Project Charter, Project Plan, Project Schedule, Communication Plan, Resource Plan, Monthly Financial Reports, Risks and Issues Logs, Utilizing Rally, JIRA, Oracle P6, SAFe 4.6. 5.0).
•Migration Director to track Mnemonics (Reports and Updates, Clarity, OpenText)
•Monitored and Trained Agile teams
•Accountable for vendor service management, governance and oversight on data usage and costs, and responsible for driving continuous improvement of vendor performance, service delivery, and service levels.
•Created and delivered training sessions and materials for individual developers to executive management
•Managed team relationships, coached and supported the program manager to be the Product Owner. Identified and resolved impediments, tracked progress, worked with Product Owner to groom the product backlog, facilitated release planning, coached teams on XP practices, delivered high quality tested software with Agile teams
•Took steps to ensure team is not becoming complacent or confused during Agile transformation
•Spearheaded adopting Hudson/Jenkins as Continuous Integration tool
Senior SAFe 4.6, 5.0 \Agile Master Coach/Trainer
PNC Bank
March 2015 to July 2020
•Tracked and produce key metrics (e.g., burndown, burnup, cumulative flow, velocity, etc., Utilizing Rational Team Concert, Kanban, Rally and JIRA, SAFe 4.6.5.0)
•Communicates defects and potential workarounds to developers and other team members not familiar with Section 508
•Coach leadership and the organization on Scaled Agile
•Coach and train Scrum throughout the organization as the primary Agile framework
•Act as champion and evangelist of Agile principles and values
•Share the responsibility for expanding the understanding and practice of Agile practices principles throughout the entire IS organization
•Keep current on new trends in Agile practices and supporting technology solutions
•Collaborate directly with all levels of the organization to coach and guide them on the mechanics of Agile methods to achieve optimal team effectiveness
•Deliver hands-on coaching of planning, self-organization, collaboration, iterative development
•Work with the Agile Management Office to create and deliver methods, training, templates and tools designed to enhance adoption of Agile approaches and the maximum return of value to our businesses Work with delivery leadership to assist with the rollout and training of a scaled framework for all levels of the organization
•Work with leadership and scrum teams to remove department and enterprise-wide systematic obstacles that block our ability to achieve sustainable increases in velocity and team efficiency
•Set-up and manage Jira boards for the purposes of planning and tracking of work
•Communicated committed stories for the upcoming sprint to backlog owners and stakeholders
•Represents the team daily at the Scrum of Scrums (S2) meeting to report impediments for escalation.
•WESB to IIB Migration with 75 Applications being migrated.
•Facilitated impediment resolution in a timely, cost-effective manner.
•Created and maintained appropriate project artifacts as required by the EPMO (e.g., Project Charter, Project Plan, Project Schedule, Communication Plan, Resource Plan, Monthly Financial Reports, Risks and Issues Logs, Utilizing Rally, JIRA, Oracle P6, SAFe 4.5).
•Migration Director to track Mnemonics (Reports and Updates, Clarity)
•Monitored and Trained Agile teams
•Accountable for vendor service management, governance and oversight on data usage and costs, and responsible for driving continuous improvement of vendor performance, service delivery, and service levels.
•Created and delivered training sessions and materials for individual developers to executive management
•Monitored and Mentored product owners on effective backlog management techniques
•Ran Daily Scrums for teams that were learning Agile methodology
•Long-range product planning and other contexts Utilizing the Agile Methods
•Data warehouse
•Managed all projects per the EPMO Project Management Life Cycle processes which included initiation, planning, implementation/execution, monitoring and control and closing.
•Ensured the success, acceptance criteria were identified for all projects, ensured all timeliness, quality, budget, system performance and process compliance was in order. (Utilizing Rally. JIRA, HP-ALM, ServiceNow)
•Mentored product owners on effective backlog management techniques
•Initiating programs, following the progress, and serving as support technical Manager in case issues arise.
•Coordinate efforts among workers and outside vendors, as well as develop effective schedules and suggest action items that still need to be completed to successfully complete the projects were currently working.
•Track technical issues and implement solutions in a prompt manner.
•Effectively communicate project status and suggest changes to use company resources more efficiently.
•BI and Data warehouse
SAFe Agile Master Coach, (Enterprise Coach, SAFe 5.0)
Ness Technologies, BNY Mellon
September 2015 to October 2018
•Served as Agile knowledge source within project teams as assigned
•Facilitated scrum ceremonies for the team (Daily Stand-up, Planning, Retrospective, Grooming & Review/Demo).
•Engaged stakeholders, contributors and technical resources to analyze user needs and resource limitations.
•Facilitated the discussions of complex, high value IT delivery/Data warehouse projects which required the coordination of development work or technology work on multiple platforms to achieve desired functionality.
•Tracked and produced key metrics (e.g., burndown, burnup, cumulative flow, velocity, etc., Utilizing Rational Team Concert, Kanban, Rally and JIRA, SAFe 4.5, Opentext)
•Communicated committed stories for the upcoming sprint to backlog owners and stakeholders
•Represented the team daily at the Scrum of Scrums (S2) meeting to report impediments for escalation.
•Communicates defects and potential workarounds to developers and other team members not familiar with Section 508
•Implement Business Intelligence (BI) Presentation tools with in the client organization for the next generation data warehouse with a focus on usability and ease of use for standard reports, dashboards, drill down reports, scorecards and mobile BI
•Facilitated impediment resolution in a timely, cost-effective manner.
•Created and maintained appropriate project artifacts as required by the EPMO (e.g., Project Charter, Project Plan, Project Schedule, Communication Plan, Resource Plan, Monthly Financial Reports, Risks and Issues Logs, Utilizing Rally, JIRA, Oracle P6, SAFe 4.0, opentext).
•Maintains data integrity for all project status updates
•Manage and maintains, Business Case, Plan Document, Risk Log, Issues Log, Scope Log, Execution Dashboard, Project Closing Document
•Perform risk assessment of projects
•Coach leadership and the organization on Scaled Agile
•Coach and train Scrum throughout the organization as the primary Agile framework
•Act as champion and evangelist of Agile principles and values
•Share the responsibility for expanding the understanding and practice of Agile practices principles throughout the entire IS organization
•Keep current on new trends in Agile practices and supporting technology solutions
•Collaborate directly with all levels of the organization to coach and guide them on the mechanics of Agile methods to achieve optimal team effectiveness
•Deliver hands-on coaching of planning, self-organization, collaboration, iterative development
•Work with the Agile Management Office to create and deliver methods, training, templates and tools designed to enhance adoption of Agile approaches and the maximum return of value to our businesses Work with delivery leadership to assist with the rollout and training of a scaled framework for all levels of the organization
•Work with leadership and scrum teams to remove department and enterprise-wide systematic obstacles that block our ability to achieve sustainable increases in velocity and team efficiency
•Set-up and manage Jira boards for the purposes of planning and tracking of work
•Track and escalate issues to the team leads
•BI and Data warehouse
•Provides resource capacity and allocation analysis
•Process definition, documentation and optimization
•Developing and implementing change controls and change management processes to manage projects scope
•Defining strategies, regularly participating in executive meetings to present project progress, and share project information with key stake holder in the organization.
•Team coaching, organizational development, cultural changes and conflict management.
•Analytical thinker and communicator with outstanding facilitation and conflict resolution skills, and should possess proven skills in leading Agile teams through an entire project lifecycle
•Interface with decision-makers to understand their requirements and those that plan, execute, and manage the delivery of SharePoint capabilities
•Rapid and flexible response to change along with self-organization and motivation
•Support high level overviews for executives and staff level/group overviews on Lifecycle Support Tools
•delivering Agile training sessions to various audiences (i.e., technical, non-technical, management, or executives)
•Develop training initiatives and strategies to improve organizational performance
•Train executives, managers, and leaders – socialize the new concepts and provide orientation and overview training.
•Prepare for the ART launch – SPCs help establish the launch date and cadence calendar.
•Coaching leadership and help facilitate the creation of new Agile teams.
•Conduct or source training for executives, leaders, development teams, and specialty roles—such as Product Owner, Product Manager, Scrum Master, and Release Train Engineer (RTE).
•Assess and evolve launch and backlog readiness. Training teams and launching the ART – SPCs often directly plan and execute quick start or other rollout strategies to launch ARTs
SAFe Agile Master Coach Consultant
State of Maine DHHS
March 2015 to February 2017
•Managed and developed The State of Maine DHHS projects utilizing the Agile SCRUM methodology including final implementation and warranty.
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