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Data Entry Call Center

Location:
Fairfield, OH
Posted:
February 17, 2023

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Resume:

DARIK L. DIXON

**** ******** **. *** #* . FAIRFIELD, OHIO 45014

advefw@r.postjobfree.com

513-***-****

EMPLOYMENT:

Account Manager- Pride Staff Solutions-West Chester, Ohio November 2022 to Present

Pride Staff Solutions is a staffing agency and I have been assigned as an Account Manager for Henry M. Woods. My role is supporting the outside Sales Reps after they secure business. I enter orders from Customers, quote pricing and prepare each order to be entered via data entry.

Tele-Marketing Rep/Scheduling Rep/Trainer/Team Lead-River City Mortgage-Cincinnati, OH December 2018-October 2022

River City Mortgage is a Mortgage Broker and Lender that assists Homeowners with new purchases, refinancing, cash out options, rate reductions and debt consolidation. My role started with Lead Generation and qualifying homeowners and potential homeowners for the above services. I also worked a position in the Scheduling Department where the newly generated leads would receive a follow up call to schedule a Loan Officer for in-home visits to offer and explain whatever service best fits their needs.

Sales Advisor-Drive Time Car Sales, LLC-Fairfield, Ohio December 2016-November 2018

Drive Time Car Sales is a used car sales Company that provides financing for potential buyers. My role as a Sales Advisor is to qualify potential Customers by calculating the gross income and combining it with their credit history to generate an approval for a vehicle down payment and monthly payment. During times where there are no Customers on site, my duties would include calling warm leads to set appointments for dealership visits that lead to car sales. I also verified, sorted and scanned title work to vehicles and confirmed receipt to the Bureau of Motor Vehicles and made sure all documents follow State of Ohio Laws for vehicle registration.

Retail Sales Consultant/Account Manager/Store Manager-AT&T-West Chester, Ohio August 2013-December 2016

AT&T is a cell phone carrier that provides service to multiple communication devices such as tablets and cell phones. My duties included having detailed knowledge of the different operating systems for cell phones, tablets and other mobile data devices. I also secured the sales of new Customers in both consumer and business fields. I was a Certified Business Account Rep and managed multiple business accounts with well over 50 lines of service. In my management position, my duties were to train, coach and observe a Team of 7 or more Retail Sales Consultants to improve sales and Customer Service.

Logistics Broker/Account Manager-Total Quality Logistics (TQL)-Batavia, Ohio October 2011-August 2013

TQL is a Logistics Broker that secures the pickup and delivery of truck freight across the United States. My duties were to secure new Customers through cold calling businesses in the United States that needed cargo carried from one destination to another by using over the road trucks. I was also tasked with securing a trucking company for each truckload that was available from the Customers. I managed and tracked over 30 truckloads per week, including being on call during non-business hours for any problems.

Senior Sales Consultant- Schaeffer's Investment Research-Blue Ash, Ohio-November 2006-September 2011

Schaeffer's Investment Research is a publications company owned by Bernie Schaeffer that markets

research and analysis for trading stock options. I started through a temporary service and within 90 days I set the record for most units sold on the Lead Contact Team (entry level position) in company history, and I was hired on as a permanent employee. Three months later I was promoted to Senior Consultant in Sales of Alert Services.

Sales/Customer Service/Trainer-Lasik Plus Vision Centers-Cincinnati, Ohio-September 2004-November 2006

Lasik Plus Vision Centers is a company with multiple locations around the country and they perform Lasik

vision surgeries to correct vision impairments. Working in the National Call Center, my duties were to secure appointment for those who had interest and a need for Lasik surgery, as well as follow up to secure the appointment for the potential patient. Communication was key in this position due to the medical involvement and health risk.

Sales/Appointment Setting-ADT Security Systems-Blue Ash, Ohio-June 2000-September 2004

ADT Security Systems is a company that specializes in business and residential alarm and safety systems.

My duties consisted of cold calling residents and business owners to offer them a free demonstration of the system, as well as follow up calls to close the sale if needed. In my first 2 months I hit the top level goal every week and earned bonuses and incentives.

EDUCATION:

University of Cincinnati-Cincinnati, Ohio

September 1996-May 1999

G.P.A.: 3.0

Bachelor’s Degree in Business Administration/Marketing

Lindsey Wilson College-Columbia, Kentucky:

September 1995-May 1996

G.P.A: 2.8

Mandatory Freshmen course which included College Calculus and English

Literature. Elective course taken: “Communication For Productivity"

Hughes High School/Cincinnati Academy of Math and Science (C.A.M.A.S.)-Cincinnati, Ohio

High School Diploma with Mathematics Honors Certificate, September 1989-June 1995 (Junior High and High School)

G.P.A.: 2.8

Majored in Advanced Mathematics

SKILLS:

Proficient computer skills

1 Year of Education in Cyber Security with DeVry (Online)

Leadership, Training and development experience for Call Center/Customer Service Training and new hire training.

References:

Furnished upon request



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