Private Caregiver Customer Support
Resume:
Charleigh Thompson-Martin
Human Resources Coordinator-Belmont Village Geneva Road
******************@*****.***
WORK EXPERIENCE
Human Resources Coordinator
Belmont Village of Geneva Road, Carol Stream, IL 2021-Present
•Serves as a link between management and employees by handling questions, interpreting and administering policies and helping resolve work-related problems.
•Provides current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotions and employee benefits.
•Administers compensation, benefits and performance management systems, and safety and recreation programs.
•Maintains records and compiles statistical reports concerning personnel-related data such as hires, transfers, payroll, performance appraisals and employee benefits.
•Advises managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
•Plans and conducts new employee orientation to foster positive attitude toward organizational objectives
•Ensures internal customer responsiveness by assisting staff in providing and coordinating services to residents, guests and families.
oActively communicates health and safety information to employees and participate in accident, injury and illness prevention activities.
oVerifies that job specific safety procedures are established
oVerifies that routine inspections are conducted by trained personnel and include job task observations
oCorrects hazards and unsafe conditions in a timely manner
oCommunicates health and safety information to employees and facilitate their involvement in health and safety activities
oVerify the effective and timely training on health and safety activities
•Reinforce the use of good health and safety practices through positive recognition programs and disciplinary actions.
•Complete health and safety audit finding closure within 30 days
Human Resources Coordinator
Belmont Village of Glenview, Glenview, IL 2019-2021
• Serves as a link between management and employees by handling questions, interpreting and administering policies and helping resolve work-related problems.
•Provides current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotions and employee benefits.
•Administers compensation, benefits and performance management systems, and safety and recreation programs.
•Maintains records and compiles statistical reports concerning personnel-related data such as hires, transfers, payroll, performance appraisals and employee benefits.
•Advises managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
•Plans and conducts new employee orientation to foster positive attitude toward organizational objectives
•Ensures internal customer responsiveness by assisting staff in providing and coordinating services to residents, guests and families.
oActively communicates health and safety information to employees and participate in accident, injury and illness prevention activities.
oVerifies that job specific safety procedures are established
oVerifies that routine inspections are conducted by trained personnel and include job task observations
oCorrects hazards and unsafe conditions in a timely manner
oCommunicates health and safety information to employees and facilitate their involvement in health and safety activities
oVerify the effective and timely training on health and safety activities
•Reinforce the use of good health and safety practices through positive recognition programs and disciplinary actions.
•Complete health and safety audit finding closure within 30 days
Human Resources Assistant
Belmont Village of Oak Park, Oak Park, IL 2017-present
•Coordinates coverage for call-offs, scheduled time off, LOA’s, for Nurses, Caregivers, and Private Caregivers and enrichment leaders.
•Prepare daily assignment sheets for all three shifts for caregivers and Private caregivers.
•Enter all resident ancillary charges in to Senys such as: salon, private caregiver, outing escorts, and restaurant reverse billing.
•Provided a weekly sit down staffing meeting and a daily update of any staffing issues upcoming and/or daily changes.
•Thin resident charts, maintain record retention of accounting files, administrative, employee and resident files.
•Maintain Central supply of nursing supplies and office supplies as needed.
•Distribute employee name badges and uniforms.
•Weekly new hire orientation assist new employees with clocking in and out, help new staff to register for both Onshift the scheduling program and ADP payroll system.
•Schedule monthly in-services for all team members.
Staffing Coordinator
Belmont Village of Oak Park - Oak Park, IL - 2011 – Present
•Served as the main liaison between staff and management.
•Organized forms, made photocopies, filed records and prepared correspondence and reports.
•Evaluating timecards for accuracy on the regular and overtime hours.
•Coordinating and conducting new hire pre-interviews.
•Conducting orientation sessions and organized on-the-job training for new hires.
•Facilitating inter-departmental communication to effectively provide customer support.
•Scheduling staff shifts for approx. 60 CNA’s.
•Resolved employment-related disputes through proactive communication.
•Scheduling comprehensive Dementia training staff members.
CNA - Oak Park, IL - 2005-2011
•Maintained accurate records of patient care, condition, progress and concerns.
•Responded appropriately to the physical, emotional and developmental needs of patients.
•Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
•Helped patients move in and out of beds, baths, wheelchairs and automobiles.
•Scheduled and accompanied clients to medical appointments.
•Maintained a clean, healthy and safe environment.
•Answered patient calls for care and feeding.
•Supported diagnostic procedures, assisted with technical nursing treatments and entered information in
Patient charts.
•Reported any unusual circumstances in the patients' condition or environment.
•Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
•Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing
Assistance with personal hygiene, physical comfort, nutrition, elimination, and prevention of skin breakdown.
EDUCATION
Associate of Applied Science in Health Information
Northwestern College - Chicago, IL
May 2014
Bachelor’s of Arts Degree in Business Management
Loyola University Chicago- Chicago, IL
2019
ADDITIONAL INFORMATION
Skills
Social media knowledge
Works well under pressure
Accurate and detailed
Flexible
Customer service-oriented
Excellent communication skills
Professional phone etiquette
Filing and data archiving
Highly organized
CPR certification
Self-starter
Planning/coordinating
Excellent time management
Adaptable learner
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