Data Entry Customer Service
Resume:
Bridgette Ann Jasmine Jones
Coraopolis, PA 15108
Summary:
Highly skilled professional with a proven ability to manage in a high volume, fast paced environment.
Work Experience:
Quality Assurance for ConnectiveRx, Pittsburgh, PA – Contracted through Wand Pro Unlimited.
November 2022 till date
Authentication of Health Insurance Benefits for clients to ensure the accuracy of information before they are sent over to the respective parties.
Team Leader, Mortgage Connect LP, Moon Township, PA
November 2019 - October 2022
Research and authentication of mortgages to ensure free of liens or judgements for loan policy to be issued around the US. Directed the team responsible for non-licensed policy issuance including offshore staff. Assigned work to the team on a weekly basis and managed the pipeline to ensure no delinquent policy. Ensured payments settled before policy can be issued. Train and coach team members as needed.
Specialty Department Supervisor/Omni Channel Supervisor
J.C. Penney Inc., Pittsburgh, PA
November 2009 - November 2019
Drive Sales, Credit and Customer Service for my departments (Fine Jewelry, Fashion Jewelry, Mens, Womens & Kids Shoes, Handbags & Accessories, Lingerie and jcp.com).
Processing payroll, work orders, grassroot sale events and coaching Associates on a daily basis. Ordering instore supplies.
Communications Specialist.
Communications Solutions LLC, Springfield, MO
August 2000 - August 2008
Processed communication accounts over the phone and provided customer service.
Human Resources Specialist
Northrup Grumman Technologies – Springfield, MO.
March 1984 to March 2000
Processed Health Benefits for 1100 employees, scheduled events and meetings. Processed account-receivables and payables. Reported to the Vice President of Human Resources.
Education:
Business Management and Secretarial Education
Young Womens Instituation Association
Calcutta, India
High School and Equivalency.
Loreto House, Calcutta, India
January 1973 to 1977.
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