Delivery Driver Service Agent
Resume:
Dakoda Dennis
Charlestown, IN *****
********@*****.***
• To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
• Marketing position that utilizes my writing skills and enables me to make a positive contribution to the organization.
• Strong knowledge of computer systems.
• Strong knowledge of Office 365
• Quick to adapt.
Authorized to work in the US for any employer
Work Experience
Lead Driver
PODS
February 2018 to Present
Responsible for approximately 50% delivery driver duties and 50% administrative duties. Driving responsibilities include pickup of containers to and/or from customer locations; providing an effective and incident free delivery or pickup of a container while maintaining excellent rapport with the customer. Administrative duties include storage center operations, distribution of communications to staff, and route review when applicable.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Involved in planning and printing daily routes prior to driver’s arrival; fulfill morning SOPs May conduct daily pre shift meetings
Drive and operate a commercial truck with a patented lift mechanism to load and unload containers at customer sites in a safe manner by following all safety rules Perform and log daily pre and post trip inspections of commercial vehicle and lift Accept add-on deliveries as required to meet business needs Use company handheld device for delivery verification and navigation Meet all goals and metrics
Operate a forklift to organize and stack POD containers up to three high Clean and inspect containers to ensure they are presentable for delivery to customer Communicate with the Market Manager on customer questions and/or issues; Prepare driver notes as needed
Perform repairs of containers and lifts in the field and at the storage center Provide backup for storage center functions when needed Maintain cleanliness of truck cab (keep free from debris inside and outside) Review routes prior to daily deliveries
Experience with TMW, Wise, and Pods internal routing system. Distribute and/or Facilitate staff communication; Ensure communications reach all associates in the storage center
May perform other duties and responsibilities as assigned Here at PODS we are shown recognition in the form of badges. Here are a few from the 2019 year. Dakoda Dennis has received a badge from Brian Lovingood Integrity-Amazing Lead. Helps out without being asked and always handles any issue he can with little to no guidance!
Dakoda Dennis has received a badge from Daniel Wineskin Excellence-Dakoda is our lead driver in Louisville, KY. During a period of being short staffed, he really stepped up and took on more deliveries than anyone else, and worked countless hours to ensure our customers and his fellow employees were taken care of. I commend him for his effort and dedication! Dakoda is a team player and has done a great deal for the Louisville market for Pods and our customers! Thank you Dakoda! You are a special person! Dan Wineskin - TM Dakoda Dennis has received a badge from Brian Lovingood Support Through Teamwork-DaKoda has shown his incredible ability to work through teamwork with a positive outlook, and amazing leadership skills. During these past few months he has continued to stay positive and has encouraged his team mates to as well. Dakoda became a Lead driver a few months ago and has hit the ground running. The guys look up to Dakoda and they seem to be in great spirits when hes helping with situations that could otherwise be a negative experience. I appreciate Dakotas hard work ethic, his ability to stay positive, and not complain when the going gets tough. He is an incredible asset to my team!
Dakoda Dennis has received a badge from Brian Lovingood Excellence-Dakoda shows excellent workmanship, teamwork, and customer satisfaction. He always helps other drivers without being asked, he constantly tries to better himself as well as the company. Competitor at the 2020 PODS Truck Driving Championship hosted in Clearwater, Florida. Placed 3rd of 40 drivers.
Manager
Qik Lube
May 2015 to February 2018
• Supervise and coordinate activities of workers engaged in all quick lubes of automobiles and related services.
• Act as a working supervisor, which means willing to act in all roles of the Qik Lube as needed, including changing oil, cashiering, greeting vehicles, etc.
• Accept payments and make change - Inspect equipment and arrange for repair as necessary - Handle scheduling, training, mentoring and discipline of employees.
•Responsible for seamless and outstanding service, especially when involving customer complaints and escalating issues..
• Work closely with employees to ensure a clean and safe working environment
•Able to offer outstanding customer service!
• Work with fleet accounts and handling billing, repairs, services, and all other requests. SERVICE AGENT
DOLLAR THRIFTY
February 2014 to May 2015
• Clean vehicle exterior by hand, brush or by operating washing equipment
• Polish, dry and clean vehicle windshields, windows, lights, mats and exterior body, by hand
• Vacuum, shampoo, add air freshener and clean vehicle interior (some stain removal may be required)
• Determine need for and add windshield fluid, gas, oil, water and antifreeze
• Perform basic maintenance check: antenna, under the hood, inside the vehicle, inside the trunk, and outside vehicle
• Verify appropriate stickers are attached to vehicle (registration, plates, etc.)
• May be responsible for maintaining an inventory of cleaning supplies
• May assist with local automobile deliveries
• Perform miscellaneous job-related duties as assigned DRIVER
SPEEDI HOT
November 2012 to December 2013
• Deals with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions.
• Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality.
• Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner.
• Arrange merchandise and sales promotion displays or issue sales promotion materials to customers
• Inform regular customers of new products or services and price changes.
• Record sales or delivery information on daily sales or delivery record.
• Call on prospective customers to explain company services or to solicit new business. Education
High school or equivalent
JEFFERSONVILLE HIGH SCHOOL
July 2012
Skills
• SALES
• Routinely handled as many as 100 customer contacts per day (Average about 400 per week) on a busy food delivery/sales truck. COMMUNICATION
• Team player
• Good written and verbal presentation skills. Use proper grammar and have a good speaking voice.
• Able to get along well with co-workers and accept supervision. Received positive evaluations from previous supervisors.
• Commercial Driving (5 years)
• Delivery Driver Experience (5 years)
• Equipment Repair (5 years)
• Box Truck
• Load & Unload
• Route Driving (5 years)
• Computer Networking (8 years)
• Heavy Equipment Operation (5 years)
• Freight Experience (5 years)
• Vehicle Maintenance (5 years)
• Shipping & Receiving (5 years)
• Flatbed
• Logistics (5 years)
• Maintenance (5 years)
• English (10+ years)
• Warehouse Management (4 years)
• Driving (10+ years)
• Commercial vehicle (5 years)
• Advanced knowledge of Microsoft Programs (4 years)
• Advanced knowledge of computers and IT Support (4 years)
• Order Entry (8 years)
• Forklift (5 years)
Certifications and Licenses
Driver's License
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