KYLE HAKALA

714-***-**** adve91@r.postjobfree.com Fountain Valley, California 92708

SUMMARY

Efficient worker with 5+ years of experience and a proven knowledge of conflict resolution, customer communications and relationship management. Effective leader and problem-solver, which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products. Aiming to leverage my skills to successfully fill the role at your company. SKILLS

CPR Certified

Staff management

Strategic planning

Natural leader

Outstanding interpersonal skills

Sales experience

Digital marketing

Artist Management

Event Coordination

EXPERIENCE

Freelance, October 2019-Current

Los Angeles, CA

Artist Management- negotiated pricing, travel, & schedule for various artists Digital Marketing- Set up advertising, blog, photography and Spotify playlist connections put towards music releases

Social Media Management – Oversaw the growth of multiple social media accounts through targeting niche audiences, advertising, and consistent content creation. Server/Bartender, Beyond the Baguette, June 2021-February 2022 Costa Mesa, CA

Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

Recommended food and drinks to patrons based on preference, pairings and special promotions.

Kept track of bar tabs and transferred open tabs to dining area for wait staff. Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Operated POS terminals to input orders, split bills and calculate totals. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers. Food Runner/Server, Sandy's Beach Shack, April 2019-October 2019 Orange County, CA

Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery Demonstrated high friendly social skills to patrons Collaborated with bar staff to complete alcoholic beverage orders for guests in all dining areas

Kept track of billing and checks throughout the day Provided excellent customer service.

Shift Leader; Barista, PHILZ –Orange County, Los Angeles, May 2016-April 2019 Glendale, CA

Trained team members in successful strategies to meet operational and sales targets Handled customer service by dealing with complaints, organizing stock and answering customer questions

Established and optimized schedules to keep coverage and service in line with forecasted demands

Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies

Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Bar back; Runner, Blue Gold, October 2017-January 2018 Orange County, CA

Garnished dishes and delivered items quickly to customers to minimize wait times Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery Collaborated with bar staff to complete alcoholic beverage orders for guests in all dining areas

Kept register accurate through correct billing, payment processing and cash management practices.

EDUCATION AND TRAINING

Communications Digital Media, Santa Barbara City College, Santa Barbara CA June 2016