DENISE LANCASTER

Home: Columbus, OH Mobile: 614-***-**** Email: adve8q@r.postjobfree.com EXECUTIVE ADMINISTRATIVE ASSISTANT

OHIO NOTARY PUBLIC

SUMMARY: Strong secretary, receptionist & administrative assistant that exhibits discipline & diligence. Excellent in deadline driven assignments. Exceptional collaborative & interpersonal skills. KEY SKILLS

Office Skills: Phone Switchboard, Data Entry (50 wpm), Spreadsheets, Complaint Handling, Pitney Bowes Machine, Fax Machine, Copier, Printer, Scanner, Mail Specialty, Organization, Detail-Orientation, Multitasking, Appointment Scheduling, Customer Satisfaction, Customer Service, Client Confidentiality, Notarizing Documents, Code Memorization, Grammar & Proof-Reading Computer Skills: Microsoft Office Suite: MS Word, OneNote, PowerPoint, Excel, Publisher, Outlook, Adobe Reader, Adobe Acrobat, Adobe Photoshop, PC & Mac Computers, Internet, E-mailing, Google Suite, 101-Traditional Keyboard PROFESSIONAL EXPERIENCE

PHARMACY PRIOR AUTHORIZATION AGENT (100% REMOTE) Sept 2021 – Feb 2022 EXPRESS SCRIPTS PHARMACY, INC Dublin, Ohio

• Performed prior authorizations for Express Scripts Pharmacy TRICARE (DOD) Department of Defense via phone and via fax

• Reviewed doctors and pharmacists requests to determine if patients/members medication coverage requires prior authorization

• Handled inbound telephone telepharmacy pharmaceutical inquiries from pharmacists and doctors regarding prior authorization

• Answered correspondences to clients, families, authorized representatives, pharmacists, and doctors regarding drug coverage

• Followed all FDA governing laws and protocols precisely (i.e.) HIPAA plus provided accurate procedures for medication(s)

• Consistently meet and maintained (QA) quality assurance of 100%, transferred designated calls to appropriate staff members

• Proactively addressed, researched and resolved drug coverage issues accurately, notated documentation of all inquiries

• Worked collaboratively with other team associates and supervisors to ensure that best practices are shared and carried out

• Utilized software programs such as C360 and eSD to authenticate confidential patient information via phone and via fax

• Maintained excellent organizational skills, conflict resolution skills, plus strong interpersonal skills

• Superior written, verbal communication and presentation skills, adapted and learned quickly in a dynamic work environment

• Capable of handling challenging customers in a professional polite manner, while solving problems and making decisions RECEPTIONIST & REAL ESTATE RESEARCH ASSISTANT Aug 2019 – Sept 2020 DANTER & ASSOCIATES, LLC Columbus, Ohio

• Utilized good communication, accurate attention to detail, and independent judgment while operating multi-line phone

• Assisted and supported project directors with critical deadline driven assignments and projects for clients

• Conducted research activities via internet, phone and internal databases for real estate research consulting firm

• Executed professionalism within the office environment while interacting with project directors and real estate market analysts

• Finalized electronic pdf market studies and feasibility studies over 200 pages long for clientele

• Utilized various software technology tools to complete full project studies such as: Google Earth, Google Earth Pro, Google My Maps, Google My Maps Pro, (ESRI) ArcGIS Business Analyst Online, Microsoft Office, Excel, QGIS Pisa, & Coffee Cup

• Read & reviewed various real estate documents for various real estate properties such as: residential and commercial

• Created digital maps for various market studies such as: (EMA) effective market area, (PMA) primary market area, & (CMA) competitive market area including: site, site boundary, neighborhood map, community services, and comparable properties

• Transferred incoming calls to appropriate team members and staff, provided additional administrative support to personnel

• Completed quick-scans for (ALMC/IL) assisted living memory care + independent living and senior living facility projects

• Answered correspondences and inquiries, executed clerical administration and professional workplace etiquette

• Utilized Ink-Scape, Paint, and GIMP to edit photos via computer for various client project studies RECEPTIONIST & REAL ESTATE TITLE ADMIN ASSISTANT Oct 2018 – Jan 2019 STEWART TITLE COMPANY Columbus, OH

• Operated heavy call volume multi-line phone switchboard for large real estate title business

• Assisted and supported both escrow officers & escrow officer assistants as key receptionist

• Greeted customers & clients as frontline/front desk receptionist; politely seated them within a conference room with a light refreshment on a daily basis; utilized outlook calendar for meetings

• Executed high receptionist professionalism within corporate environment while interacting with attorneys, real estate agents, brokerages, mortgage lenders, etc

• Sorted all incoming staff mail: USPS, FedEx, UPS, DSL, etc to distribute to employees

• Performed essential receptionist duties: turned on lights, brewed morning coffee, neatened conference rooms, reordered & restocked office supplies ordered from office depot, etc-etc

• Read & reviewed various real estate documents i.e. contracts for various real estate property orders such as: residential, commercial, construction, lots, refinances, relocations, & SIRVA issues

• Formed the foundation of all new client files through data entry by entering real estate properties in Resware software program to create a new file number; multi-tasked via email & via phone; utilized county auditor and realtor websites

• Transferred incoming calls to appropriate team members and staff

• Good communication skills, great attention to detail, and excellent independent judgment

• Provided additional administrative support to real estate staff by filing & copying documents

• Answered correspondences, executed clerical administration and professional etiquette RECEPTIONIST & LITERATURE COORDINATOR Jan 2017 – Jan 2018 SIMPSON STRONG-TIE MANUFACTURING COMPANY, INC Columbus, OH

• Operated heavy volume multi-line phone switchboard of back-to-back calls for large business

• Performed essential receptionist functions: enveloping invoices and metering all company mail

• Oversaw all incoming and outgoing mail and greeted all incoming & outgoing visitors

• Coordinated: stocking shelves, re-stocking bins, retrieving stock from shelves for orders, packing material for shipment, loading pallets to finalize shipments, building binders for major workshops and classes, pulling binders apart after major workshops and classes separating kept literature from trash, trashing outdated literature called trash pallets, removing old inventory

• Utilized various equipment: computer, printer, scanner, copy machine, label printer, box knife, tape gun, pallet jack, paper hole puncher, two wheel dolly, measuring tape, stepping ladder

• Managed and maintained entire literature warehouse area with slim to no supervision

• Packed and assembled customer literature orders to be shipped to internal and external clients

• Assembled a wide variety of training binders for customer workshops and printed pop cards

• Monitored packaging supplies and inventory levels for literature warehouse department

• Organized arrival of items into literature warehouse upon receipt and track in computer system

• Aid and assisted literature specialist as literature coordinator in daily duties of work labor

• Operated electric pallet jack for both shipping and receiving company literature inventory RECEPTIONIST, ADMIN & INFORMATION SPECIALIST Jan 2016 – Jan 2017 STEWART JAFFY & ASSOCIATES CO. LPA, RODIER LAW OFFICES, INC. KING LAW OFFICES, AND CHEEK LAW OFFICES, LLC Columbus, OH

• Managed law firm with company key with no supervision, set workplace alarm system

• Obtained files for attorneys, prepared hearing sheets, client letters & appointment forms

• Checked voice mails, handled incoming & outgoing faxes, responded to correspondences

• Ordered company office supplies & supplementary inventory; served as support admin to staff

• Sorted all incoming & outgoing postal mail, prepared imperative appointments for attorneys

• Sufficient knowledge of legal laws such as: Notarizing, Affidavits, Garnishments, FDCPA, Etc

• Skip traced on numerous clients obtained info online via Facebook, LinkedIn, & Court Dockets

• Exercised excellent verbal and written communication, detail-orientation, & organizing skills

• Superb experience with payment verification by phone, professional license lookup, & probing

• Certified Ohio Notary Public legitimately listed on the Ohio Secretary of State online website

• Operated heavy volume multi-line phone system for a busy mid size legal practice law office

• Excellent investigating & notating on client accounts for both plaintiff and defendant parties RECEPTIONIST Jan 2012 – Jan 2016

DAWSON RESOURCES Columbus, OH

• Exceptional clerical abilities and front desk experience to ensure the efficiency of the facility

• Mail Specialty Duties: filing, organizing, stuffing, addressing, and sorting mail & envelopes

• Answered & forwarded calls maintained & managed multi-line telephone calls and transfers

• Superb office assistance & sectarian support to personnel: Mailing, Faxing, Printing, Scanning

• Exercised independent judgment, willingness, & leadership in high reception role environment

• Excellent admirable administration skills & great oral and written communication

• Greeted staff, clients, and visitors cordially plus guided & directed them accordingly

• Greeted all visitors in a cordial and professional manner, executed professionalism and conduct

• Directed all incoming guests to the proper floor, room, & department

• Handled all postal packages, documents and distributions

• Implemented robust data entry and office responsibility, signed off on all mail log sheets

• Handling multiple priorities simultaneously; meeting deadlines RECEPTIONIST & ADMINISTRATIVE ASSISTANT Feb. 2009 – Feb. 2010

(CCCS) CONSUMER CREDIT COUNSELING SERVICE Columbus, OH

• Concise communication usage with customers (100% QA monitored calls)

• Scheduled diverse counseling appointments via phone & via email, answered correspondences

• Storing, retrieving, & integrating information for dissemination to staff and key clients

• Superior time management, customer needs skills, & client relationships

• Set forth vast multi-tasking skillfulness, checked voice mails, emails, & post mail

• Office automation & organizational restructuring

• Kept all imperative client information confidential

• Providing support to staff, performing office tasks: mail, filing, faxing & photocopying

• Reviewing, preparing, creating, and sending letters, reports, and forms.

• Answering and initiating telephone calls, setting up appointments, providing customer service

• Setting up and entering new client accounts into client management system

• Handling multiple priorities simultaneously; meeting deadlines EDUCATIONAL LEVEL

Bachelor’s Degree

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