Eva Villezcas

Albany, OR *****

adve7q@r.postjobfree.com

+1-503-***-****

To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my experience to the fullest.

Authorized to work in the US for any employer

Work Experience

CSR/Negotiator/Lead

New Debt Financial

March 2021 to January 2023

• Provided assistance to clients

• Maintained up-to-date knowledge of customer accounts

• Negotiate the debt of the client with the creditor

• Training new negotiators

• Research through internet when creditor information is not located

• Having to meet and surpass a monthly quota

Assistant Manager

Westland Real Estate Group - Las Vegas, NV

September 2019 to March 2021

• Open the office in the morning

• Prepare coffee

• Answer phones and make outgoing calls

• Filing

• Typing

• Conduct tours for new prospects and obtain necessary information to send the links to be able to apply.

• Complete the application process from start to approval/denial.

• Send the proper documentation after a decision is made.

• Walk the units and take pictures before move-in.

• Prepare the contracts and send them via email to be signed by the approved applicant.

• Conduct a final walk through of the unit with the future resident and provide all keys. Team Lead

Answering Service - Las Vegas, NV

November 2017 to January 2019

• Answering multi-line phone

• Dispatch messages via email, phone and through chat

• Translating calls from Spanish to English while typing message.

• Answered for a variety of businesses throughout the valley

• Light cleaning

• Supervising other team members

• Training new team members

Office Manager

Pronto Services - Las Vegas, NV

March 2005 to June 2016

• Role: Opening and closing office

• Answering calls and following up with clients

• Filing

• Providing quotes to new potential clients

• Receiving payments

• Initializing and canceling insurance policies

• Making bank deposits

• Interviewing, hiring and training of new employees.

• Attending DMV appointments daily

• Assist attorney with traffic tickets

Education

High school or equivalent

Skills

• Customer service (10+ years)

• filing (10+ years)

• Receptionist (7 years)

• Retail sales (7 years)

• Typing (10+ years)

• Call Center

• Dispatch

• Office Management

• Microsoft Outlook

• Spanish

• English

• Yardi

• Assistant Manager Experience

• Property Leasing

• Fair Housing Regulations

• Property Management

• Windows

• Customer support

• CRM software

• Continuous improvement

• Sales (10+ years)

• Customer support (10+ years)

• Bilingual

• Conflict management

• Maintenance

• Heavy lifting

• Power tools

• Painting

• OSHA

• Communication skills

• Hospitality

• Microsoft Office

• Administrative experience

• Supervising experience

• Microsoft Word

• Hotel experience

• Live chat

• Negotiation

• Translation

Languages

• Spanish - Fluent

Assessments

Attention to detail — Highly Proficient

March 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Work style: Reliability — Highly Proficient

March 2021

Tendency to be dependable and come to work

Full results: Highly Proficient

Customer service — Highly Proficient

March 2021

Identifying and resolving common customer issues

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I can speak, read, write and translate Spanish fluently.

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